couldn't find parking when we arrived at the hotel
so I called the hotel to find where to park, the receptionist said parking was 5 mins away costing £12 for 24 hours (I should have checked reviews as it was raining when we arrived)
we parked the car, went to check in and drop the bags off, and freshen up before a meeting, the same girl who we spoke with on the phone checked us in, she then informed us we would have to pay extra parking every time we left the car park.
This should be made clear before booking and staff should be trained to explain this if someone calls before arrival, she also said "All the hotels in Belfast have off site parking" which is not true.
It's a pity, as the hotel is nice, clean and comfortable but terrible customer service and off site parking is a pain.