Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Musty smelling room

Posted Jul 18, 2016
Pros: Staff
Cons: Musty smells, bigger showers, functional bathrooms. Better breakfast ie: Irish breakfast is worst in Northern Ireland
We were very disappointed with the room and the breakfast. Although the main dining room is very nice to look at the "Irish Breakfast" was not at all up to the grade of the previous area hotels I have experienced. The negative point regarding the hotel room was the very large bathroom with a tiny non-functional shower (much smaller than a phone booth). In fact the bathroom was a joke with no functionality what so ever (towel hooks well out of reach for my wife). The room had an old musty smell that I could not get used to over the 2 day stay and the only way to use the room safe was to get down on my hands and knees. In all the management must improve the layout and make the rooms more guest friendly if they want to have value for their guests. It is not enough to just be the most costly hotel in Belfast, the Merchant should strive to be the best in quality of stay.
5 out of 5
by A verified traveler

Beautiful in every way!

Posted Jun 21, 2016
Everything was perfect! We can't wait to return and spend several days.
4 out of 5
by A verified traveler

Period city centre hotel with character

Posted Jun 10, 2016
Excellent service and a very characterful hotel handy for restaurant and bar area. Concierges particularly friendly and helpful
5 out of 5
by A verified traveler from usa

Perfect hotel

Posted Jun 7, 2016
Beautiful hotel , very much what you expect for a five star hotel , staff so nice only thing was that breakfast was disappointing only as we where looking forward to a full Irish breakfast and it wasn't ! I would return again
5 out of 5
by Allison from Summit NJ

Great hotel and good location for foodies

Posted Apr 6, 2016 on Hotels
Fantastic hotel. Prefer the deco side over Victorian - not sure if it was just luck but room in deco side was much bigger than recent stay in Victorian side but still great.
5 out of 5
by A verified traveler from NI

Dreamy!

Posted Apr 5, 2016
A lovely stay for our wedding anniversary! Room reasonable size - staff very accommodating
4 out of 5
by Gareth

This traveler left a rating score only Posted Apr 4, 2016 on Hotels
5 out of 5
by A verified traveler from Garstang, Preston.

Beautiful hotel with exceptional service.

Posted Apr 4, 2016
The merchant never fails. The facilities along with the service are impeccable and it never faulters.
5 out of 5
by Ryan

This traveler left a rating score only Posted Apr 3, 2016 on Hotels
5 out of 5
by Pierre from Metz

Le luxe et la gentillesse.

Posted Apr 2, 2016 on Hotels
Très bon séjour dans ce bel hôtel au charme fou. L'afternoon tea est fantastique et en plus pas cher vu la qualité et la quantité de produits.