Ratings based on 196 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

OMG

Posted Feb 20, 2017
Location: The Titanic Experience was amazing. The guide on the Nomadic was so enthusiastic and made everything feel very real.
Everyone at The Merchant went above and beyond to ensure our stay was memorable, the staff were welcoming, helpful and informative The architecture, fixtures & fittings within the hotel were amazing and many photo's were taken of the exquisite chandeliers and cute cherubs. The bedroom was stunning, with two Queen sized beds and a bathroom with large walk in shower and roll top bath. But it was also the little things like, chocolates when the maid turned down the beds in the evening and she also left a card with the weather forecast for the next day, which was very useful when planning our activities for the next day. I will definitely be returning to The Merchant and will look forward to a genuine Northern Ireland welcome.
5 out of 5
Recommended
for Couples
by A verified traveler from Oceanside, CA

Beautiful hotel

Posted Dec 31, 2016
Such a fabulous hotel. It is a little pricey but worth every bit of it. I actually think it is not as expensive as it could be, this place is one of the best I have ever stayed at. Its a little bit hard parking but if the street isn't crowded you can pull right up to the valet. There is also a paid lot about one block away. Every single employee we spoke with was absolutely nice and helpful. We felt like royalty with the service and quality of The Merchant. The inside and outside are both beautiful. Our room was also beautiful and comfortable. The bathroom was huge and luxurious. The bar had a huge book full of great cocktails and the afternoon tea was one of the best I have ever had. The hotel is also within walking distance of pretty much everything. I would love to be able to come back here again someday.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

Stylish 5 star hotel

Posted Oct 24, 2016 on Hotels
Luxury hotel that delivers. Art Decco rooms are worth the ugrade
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
Elegant hotel- the concierge staff went out of their way to make us right at home. Hotel bars are excellent- highly recommend their Jazz club -Bert's.
5 out of 5
by A verified traveler

5 star hotel in the heart of Belfast

Posted Oct 3, 2016 on Hotels
Short weekend break
5 out of 5
Recommended
for Families
by A verified traveler from NI

Wonderful luxurious hotel in city centre

Posted Oct 3, 2016
Pros: Décor and friendly staff
Location: City centre, walking distance to everthing
Great stay at an exceptional hotel in great location. It is a real experience staying and eating this hotel. Food is all locally sourced and cooked to perfection!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel stay

Posted Sep 20, 2016
Pros: Everything from location to facilities
Cons: Nothing I can suggest
Location: Great central location handy for shops, bus stops, city airport and tourist attractions
The Merchant was everything we hoped from a 5star hotel. We had a Victorian room which was spacious, clean and had a great bathroom. The staff were all exceptional in their welcome, nothing was too much trouble and they had knowledge of the city which they shared easily in a friendly manner. The quality of food was very good across breakfast, afternoon tea, lunch in the Cloth Ear and evening meal in Berts Jazz bar. We will stay here again
5 out of 5
by A verified traveler

Truly a 5 star hotel

Posted Sep 19, 2016 on Hotels
we had an amazing time from start to finish and couldn't have asked for more from the hotel
5 out of 5
by A verified traveler

Beautiful Belfast hotel with best breakfast

Posted Sep 7, 2016 on Hotels
Incredible service and extravagant accommodations made our stay memorable. Located in the center of a city alive with restaurants, shopping and history. The hotel's bar alone is worth a visit.