Fine hotel, awful service!
Posted Jul 14, 2015 on Hotels
The hotel is situated in the middle of Durbuy, with close proximity to everything. The rooms were clean, but small. From outside the hotel looks wonderful. The hotel restaurant is absolutely amazing, with a huge variety of wines to choose from, though rather expensive. The service was however terrible... The woman behind the counter would not inform us of essential things like parking, breakfast, WiFi etc.
When we asked, she was snapping back at us, making us feel stupid for even asking. We were supposed to leave at 7:15 in the morning to catch a tour at a brewery, but the reception would not open before 8 (which she had not informed us). We were locked inside the parking area and could not collect the "coin" to get out. When she finally arrived at 8 she was angry that we were waiting. We finally got out at 8:15, after she had commented how stupid we were to think that we could pay the parking at the parking area, but of course, we missed our tour at the brewery.