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Reviews of Holiday Inn Belgrade, an IHG Hotel

4 out of 5
Holiday Inn Belgrade, an IHG Hotel
74 Spanskih Boraca Belgrade, Belgrade

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 249 reviews" "
Rating 8 - Good. 71 out of 249 reviews" "
Rating 6 - Okay. 10 out of 249 reviews" "
Rating 4 - Poor. 5 out of 249 reviews" "
Rating 2 - Terrible. 7 out of 249 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Milica Prodanovic on Mar 6, 2024
Dear Mr. Richard, Greetings from Holiday Inn Belgrade! I am using this opportunity to offer an apology if you experienced some problems during your stay, since you rate us with very low score. We are here for you, and we will do our best to coach our team in order to make your stay memorable in the future. Warm regards,Milica Prodanovic Front Office Manager

10/10 Excellent

Serguei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access from the airport
Stayed 1 night in Jan 2024
Response from Milica on Jan 25, 2024
Dear Mr. Serguei,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Milica Prodanovic

10/10 Excellent

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with amazing staff! Rooms are spacious and very well maintained. Hotel is also close to the highway as well to several shopping ateas (mainly Delta City shopping mall). It is also located in a quiet neighborhood so if you need peace and quiet, I highly recommend it.
Stayed 1 night in Jan 2024
Response from Milica on Jan 22, 2024
Dear Mr. Vladimir,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Warm regards,Milica ProdanovicFront office Manager

10/10 Excellent

Khauponen

Stayed 4 nights in Dec 2023
Response from Milica on Jan 22, 2024
Dear Mr. Khauponen ,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Warm regards,Milica ProdanovicFront office Manager

10/10 Excellent

Srdjan

Stayed 2 nights in Nov 2023
Response from Milica on Dec 18, 2023
Dear Mr. Srdjan,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at m.prodanovic@hibelgrade.rs.Sincerely,Milica Prodanovic

10/10 Excellent

Dragan

Traveled with group
Liked: Cleanliness, amenities
Good service
Stayed 1 night in Nov 2023
Response from Milica on Nov 20, 2023
Dear Dragan, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. Hope that we will have an opportunity to welcome you back on many future occasions.Warm regards,Milica ProdanovicFront Office Manager

8/10 Good

Ismail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to stay if you are visiting Blegrade
Stayed 1 night in Sep 2023
Response from Milica on Sep 21, 2023
Dear Ismail,Thank you for taking the time to tell us about your experience at Holiday Inn Belgrade.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Milica ProdanovicFront Office Manager

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Milica on Sep 19, 2023
Dear Karl, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards, Milica Prodanovic, Front Office Manager

10/10 Excellent

Muamera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 rooms with family and a small child. Was nice and clean. The restaurant on site was delicious. The staff was extremely friendly and helpful.
Response from Milica on Sep 1, 2023
Dear Muamera, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We are using this opportunity to thank you for such a nice comment about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions.Warm regards,Milica ProdanovicFront Office Manager

10/10 Excellent

Neslihan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and personnel are very polite, problem solver. I would like to recommend to add the security case in the room. ıt is very important to keep our personel belongings.
Stayed 1 night in Aug 2023
Response from Milica on Aug 29, 2023
Dear Neslihan,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Milica ProdanovicFront Office Manager

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like hidden tax
Stayed 1 night in Aug 2023
Response from Milica on Aug 11, 2023
Dear Arthur, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. Also, I would like to inform you that there was no hidden tax on your bill, the tax that you mentioned is the City Tax which everyone pays 1.3 eur per night, excluding the people that live in Belgrade. Therefore, maybe there was a misunderstanding between you and our colleague during the check out procedure and I would like to sincerely apologize if it caused you any inconveniences. Hopefully, we will have an opportunity to host you on many more occasions. Also, if you had any other issues during your stay, please do not hesitate to contact me directly at: m.prodanovic@hibelgradeWarm regards,Milica ProdanovicFront Office Manager

10/10 Excellent

Milan, Freehold

Stayed 1 night in Jul 2023
Response from Milica on Sep 19, 2023
Dear Milan, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards, Milica Prodanovic, Front Office Manager

10/10 Excellent

Parm

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Milica on Jul 30, 2023
Dear Parm,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Warm regards,Milica ProdanovicFront office Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great eating
Stayed 1 night in Jul 2023
Response from Milica on Jul 30, 2023
Dear Arthur,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Warm regards,Milica ProdanovicFront office Manager

8/10 Good

Som

Stayed 1 night in Jul 2023
Response from Milica on Jul 27, 2023
Dear Som, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. Hope that we will have an opportunity to welcome you back on many future occasions.Warm regards,Milica ProdanovicFront Office Manager

10/10 Excellent

Fernando, DUTCH HARBOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here, very nice staff
Stayed 1 night in Jul 2023
Response from Milica on Jul 27, 2023
Dear Fernando,Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Milica Prodanovic Front Office Belgrade

10/10 Excellent

ivana

Liked: Cleanliness, staff & service, property conditions & facilities
GRET SERVICE
Stayed 1 night in May 2023

2/10 Terrible

Mark

Disliked: Staff & service
no wakeup call
I was supposed to get a wake up call at 5 AM so I could get my bus to Sarajevo. No wake up call. I woke up on my own at 7:15 AM. I missed out on seeing Sarajevo, and had to eat the cost of my hotel in Sarajevo and the bus rides there. I had to spend an extra 2 days in Belgrade. I will never use Holiday Inn again. I never again will travel without my own personal alarm clock. I will no longer rely on the hotel to give me a wake-up call. I do not throw away food. Ever. I go to get a cup of coffee at breakfast, and when I returned to my table, my food plate had already been taken away and thrown out.
Stayed 2 nights in May 2023
Response from Milica on May 22, 2023
Dear Mark, Greetings from Holiday Inn Belgrade! I am using this opportunity to offer an apology since you experienced all these problems during your stay, and rate us with very low score. We passed your comments through our management and we will do everything in order to improve our service. We will do our best to coach our team in order to make your stay memorable in the future if you change your mind and decide to stay again in our hotel. Warm regards,Milica Prodanovic, Front Office Manager

10/10 Excellent

Vikhram

Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing!
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
They had only a couple of smoking rooms and I booked one of them, even though I'm not a smoker. And I did not expect that a 4-star hotel does not take care of many details. The room smelled awful of tobacco smoke, I think 4 star hotels can do a much better job of keeping it clean. The curtain and the floor were burnt from cigarettes, since it was raining that night and I was on the top floor, the bathroom was leaking from the ceiling, good luck in the bathtub. I immediately complained to the reception, but they did nothing to check-out. It's not worth the money or the stars.
Stayed 2 nights in Dec 2022
Response from Milica on Dec 20, 2022
Dear Guest, Greetings from Holiday Inn Belgrade! We are very sorry to hear that you didn't enjoyed your stay at our hotel. We passed your comments through our management and we will do everything in order to improve our service. Hope that we will have an opportunity to welcome you back again at our property. Sincerely, Milica Prodanovic, Front Office Manager

6/10 Okay

Brian, Palm Harbor

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Nick

Stayed 1 night in Nov 2022

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Milica on Nov 21, 2022
Dear Igor, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly on my e mail: m.prodanovic@hibelgrade.rs Warm regards, Milica Prodanovic, Front Office Manager

10/10 Excellent

RAJKO

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, good food Excellent staff
Stayed 2 nights in Oct 2022
Response from Milica on Oct 17, 2022
Dear Rajko, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly on my e mail: m.prodanovic@hibelgrade.rs Warm regards, Milica Prodanovic, Front Office Manager

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Milica on Oct 12, 2022
Dear Oliver, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards,Milica Prodanovic Front Office Manager

10/10 Excellent

Nenad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with a competent and friendly staff
Stayed 1 night in Aug 2022
Response from UUU on Sep 14, 2022
Dear Nenad, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel
Stayed 1 night in Aug 2022
Response from Uroš Milojević on Aug 24, 2022
Dear Tatiana, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards, Uros Milojevic Front Office Manager

2/10 Terrible

Sanja

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Thiis hotel is disgusting Room 509 There is mold in the shower and no water pressure i couldn't even give my children a shower. The floor outside the bathroom falls in..is this even safe?? Stains all over the headboard The hallway stink so bad
Stayed 1 night in Aug 2022
Response from Uroš Milojević on Aug 24, 2022
Dear Sanja, Greetings from Holiday Inn Belgrade! We are very sorry to hear that you didn't enjoyed your stay at our hotel. We passed your comments through our management and we will do everything in order to improve our service. Hope that we will have an opportunity to welcome you back again at our property. Sincerely, Uros Milojevic Front Office Manager

10/10 Excellent

NEDIM

Stayed 1 night in Aug 2022

10/10 Excellent

Boris, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

ZORAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Good location
Stayed 1 night in Jul 2022
Response from Uroš Milojević on Jul 30, 2022
Dear Zoran, Thank you for choosing our hotel and for taking the time to write a review! I am glad that you found our location convenient. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the hotel in the near future. Best regards

10/10 Excellent

Nikolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Belgrade
Great place and super friendly staff. Excellent location and super clean room. Will stay here again for sure!
Stayed 1 night in Jul 2022
Response from Uroš Milojević on Jul 25, 2022
Dear Nikolina, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Best regards, Uros Milojevic Front Office Manager

10/10 Excellent

Avdija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Uroš Milojević on Jul 5, 2022
Dear Avdija, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards, Uros Milojevic Front Office Manager

2/10 Terrible

Mario

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very disappointing, with unacceptable stains on the carpet, furniture and ceilings. Mold in the bathroom and bathtub which is actually a health hazard. Unacceptable for this level of a hotel
Stayed 1 night in Jun 2022
Response from Uroš Milojević on Jun 20, 2022
Dear Mario, Greetings from Holiday Inn Belgrade! I am using this opportunity to offer an apology if you experienced some problems during your stay, since you rate us with very low score. Regarding the condition of the rooms, I just need to mention that our hotel is 14 years old, and for sure in the near future we are planning the reconstruction of the rooms , since the lobby part is already renovated. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

Milan, Freehold

Stayed 1 night in Jun 2022

8/10 Good

Dragan

Stayed 2 nights in May 2022

10/10 Excellent

Darko

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice place to stay
Stayed 1 night in May 2022
Response from Uroš Milojević on Jun 13, 2022
Dear Darko, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

Bernd

Stayed 2 nights in Feb 2022
Response from Uroš Milojević on Mar 3, 2022
Dear Bernd, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact us. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

mark pedder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We stayed here for a afternoon/night while waiting for a flight.The staff on reception were excellent and helped us in every way possible also the waiter/waitress in the bar/restaurant in the evening we’re very welcoming.The hotel is in the business area but a taxi to the old town is only £5 where there are various tourist attractions, hotel bar and restaurant we’re very good for food and drinks.
Stayed 1 night in Feb 2022
Response from Uroš Milojević on Feb 18, 2022
Dear Mark, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

zoran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No reimbursement for no show first night Airline was late
Stayed 9 nights in Jan 2022
Response from Uroš Milojević on Feb 18, 2022
Dear Zoran, Greetings from Holiday Inn Belgrade! I am really glad to hear that you were satisfied with your stay at our property. We really strive to make every stay of our guests memorable. We are using this opportunity to thank you for such a nice comments about our food, staff and hotel in general. Hope that we will have an opportunity to welcome you back on many future occasions. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

Vesna, SAN ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are Blast in hotel, thanks
Stayed 3 nights in Jan 2022
Response from Uroš Milojević on Feb 2, 2022
Poštovana Vesna, Puno pozdrava iz hotela Holiday Inn Beograd! Nadam se da ste bili zadovoljni pruženom uslugom u našem hotelu i da smo ispunili Vaša očekivanja. Nadam se da ćemo imati prilike da Vas opet ugostimo. Srdačan pozdrav, Uroš Milojević, Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Uroš Milojević on Jan 24, 2022
Dear Anonymous, Greetings from Holiday Inn Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

8/10 Good

Haitham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & Value meets free parking
Great value for money. Location is also ideal
Stayed 1 night in Jan 2022
Response from Uroš Milojević on Jan 21, 2022
Dear Haitham, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful people
Stayed 16 nights in Dec 2021
Response from Uroš Milojević on Jan 21, 2022
Dear Zoran, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

8/10 Good

Stanislava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a large hotel and area around hotel feels safe. The room was large, and we were able to book a large room for 3. With a nice twin bed in addition to the queen size one, so everyone fit. The breakfast was nice too. No American drip coffee, but substituted with a tea.
Stayed 1 night in Dec 2021
Response from Uroš Milojević on Jan 21, 2022
Dear Stanislava, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

olivera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Uroš Milojević on Jan 21, 2022
Dear Olivera, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly. Warm regards, Uros Milojevic Front Office Manager

8/10 Good

Rade

Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable old style shower. Complicated on TV "In room dining" but very good and helpful Jelena over the phone.
Stayed 1 night in Nov 2021
Response from Uroš Milojević on Dec 6, 2021
Dear Rade, Thank you for taking the time to tell us about your experience at Holiday Inn BELGRADE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn! Sincerely, Uros Milojevic Front Office Manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel and staff - first class
Stayed 1 night in Oct 2021
Response from Uroš Milojević on Oct 15, 2021
Dear Jonathan, Greetings from Belgrade! I am really happy to read that you enjoyed your stay at Holiday Inn Belgrade! If you have any additional comments or preferences that will make your future stays more memorable do not hesitate to contact me directly on my e mail: u.milojevic@hibelgrade.rs Warm regards, Uros Milojevic Front Office Manager

10/10 Excellent

aliya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very pleasant and clean rooms and bathrooms!
Stayed 1 night in Sep 2021
Response from Uroš Milojević on Sep 28, 2021
Greetings from Belgrade! We hope that you enjoyed your stay at our property and hope that we will have an opportunity to welcome you back on many future occasions. If you have any other comments or preferences, do not hesitate to contact me at any time. Warm regards, Uroš Milojević Front Office Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Called several times to change booking, every time was unable to speak to any one in reservation dept. They kept on promising someone will call back but no one did. They need to improve on such things as people are travelling from outside country and may have change in plans. The response from their resevration desk is pathetic
Stayed 2 nights in Jul 2021
Response from Martina on Aug 2, 2021
Dear customer, Greetings from Holiday Inn Belgrade! I am really sorry to hear that you experienced a problem with our reservation department and also I am using this opportunity to inform you that our colleague from reservation department tried to reach you several times, but every time the voice mail has been turned on. We are doing our best to coach our team in order to provide an extraordinary service, and we hope that we will have an opportunity to welcome you back again at our property. Warm regards, Hotel Management