One Bedroom Ocean View | Terrace/patio

Reviews of Umaya Resort & Adventures

4 out of 5
Umaya Resort & Adventures
Maya Beach, Stann Creek, Placencia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 505 out of 822 reviews" "
Rating 8 - Good. 219 out of 822 reviews" "
Rating 6 - Okay. 59 out of 822 reviews" "
Rating 4 - Poor. 33 out of 822 reviews" "
Rating 2 - Terrible. 6 out of 822 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

alberto

Liked: Cleanliness
Disliked: Staff & service
Untrained staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts
Stayed 14 nights in Feb 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Robert,Thank you for your valuable feedback regarding the kitchen amenities; we'll certainly take this into consideration to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Caelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful and very friendly staff
Stayed 1 night in Mar 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Caelin,Thank you for your review. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience soon!

8/10 Good

Gary

Stayed 3 nights in Mar 2024

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the location is good
Stayed 2 nights in Mar 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Francis,Thank you for sharing your feedback! We're happy to hear that you enjoyed your experience with us and we look forward to welcoming you back soon for another delightful visit.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.
Stayed 9 nights in Feb 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Wendy,Thank you for sharing your feedback! Your satisfaction is our top priority, and we can't wait to have you back for another serene and enjoyable visit.

10/10 Excellent

Daniel L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Daniel,Thank you for leaving us such a great review.

10/10 Excellent

Mohamad, Belize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Mohamad,Thank you for leaving us such a great review. We appreciate your feedback.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.
Stayed 2 nights in Feb 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Frencis,It sounds like you had a wonderful family vacation! Thank you for your kind words about our friendly and helpful staff. We're so happy that your stay was very relaxing, and we hope to welcome you back for another memorable experience in the future!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.
Stayed 7 nights in Feb 2024
Response from The Team at Umaya on Mar 13, 2024
Hi James,Thank you for taking the time to leave us a review. We're delighted that our property and staff exceeded your expectations. We hope to welcome you back for another wonderful experience soon!

4/10 Poor

Lori

Traveled with group, Traveled with family
Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Lori,Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused. We will address these issues with our team to ensure that such lapses in service do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve should you choose to give us another chance in the future.

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice, lovely resort. Clean and well kept. Will definitely be back.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Cecilia,Thank you for your kind words. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Gary

Liked: Amenities
Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on Mar 13, 2024
Hi Gary,Thank you for your feedback! We appreciate your understanding and hope to have the opportunity to welcome you back for another excellent stay in the future!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.
Stayed 2 nights in Jan 2024
Response from The Team at Umaya on Mar 13, 2024
Hi James,Thank you for taking the time to leave us a review. We appreciate your kind words about our friendly staff. We hope to welcome you back for another enjoyable stay soon!

4/10 Poor

Steven

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property and amenities eere great but could not enjoy them because of all the mosquitoes
Stayed 1 night in Jan 2024
Response from The Team at Umaya on Feb 2, 2024
Hi Steven,Thank you for leaving us a review. We appreciate your feedback. We recommend using a repellent when doing outdoor activities since we are located in a tropical climate. We usually have bug repellant available onsite.

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff I like the quite professional setting. I liked the restaurant and bar.
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on Jan 22, 2024
Hi William,Thank you for the review. We appreciate your feedback and looking forward to welcoming you back soon.

8/10 Good

Hugh, Welch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.
Stayed 7 nights in Jan 2024
Response from The Team at Umaya on Jan 22, 2024
Hi Hugh,Thank you so much for taking the time to share your thoughts with us! Your review means a lot, and we genuinely appreciate your feedback. We can't wait to have the pleasure of welcoming you back soon!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Team at Umaya on Jan 22, 2024
Hey Jeffery,Thank you for taking the time to leave us a review. We are hoping to have you back with us soon.

6/10 Okay

Kajsa, Tabernash

Liked: Amenities
This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on Jan 22, 2024
Hi Kajsa,Thank you for sharing your thoughts with us! Your feedback is truly appreciated, and we value your experience. We sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to making things better and hope to have the pleasure of welcoming you back soon.

8/10 Good

Bretton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.
Stayed 14 nights in Dec 2023
Response from The Team at Umaya on Jan 8, 2024
Hey Bretton,Thank you for leaving us a review. We really appreciate your feedback and hope to have the pleasure of hosting you again in the near future.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from The Team at Umaya on Jan 8, 2024
Hey Krista,Thank you for leaving us a review.

10/10 Excellent

SHELDON

Traveled with family
Stayed 3 nights in Dec 2023
Response from The Team at Umaya on Jan 8, 2024
Hi Sheldon,Thank you for taking the time to leave us a great review. We really appreciate your feedback.

10/10 Excellent

Abhijit

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on Jan 22, 2024
Hey Abhijit,Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 Excellent

Abhijit

Response from The Team at Umaya on Jan 22, 2024
Hi Abhijit,Thank you for the great review. We really appreciate your feedback.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Team at Umaya on Dec 29, 2023
Hi, thank you for leaving us a review.

8/10 Good

Franchesca

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Team at Umaya on Dec 29, 2023
Hi, thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!
Stayed 1 night in Dec 2023
Response from The Team at Umaya on Feb 2, 2024
Hi Shawn,Thank you for leaving us such a great review. We are so excited to hear how much you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Tynnetta

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on Jan 8, 2024
Hi Tynnetta,Thank you for taking the time to leave us a review.

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Response from The Team at Umaya on Mar 13, 2024
Hi Robert,Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 Okay

Nicole Marie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff here are incredible but we had a few hiccups. Do not stay in room 201. The view was beautiful and close to pool but the bed and pillows are rock hard. We had a very noisy neighbour above us (at 12-3am) and we were unable to move rooms even though the resort was empty. Most of the time it was quiet but then a bus would arrive with large groups to use the amenities. Even with the increased people it was still not as busy as most resorts. We stayed beginning of Dec and I understand this is probably a way for the resort to make up lost revenue during slow season. The food was great and there was free parking for our rental car. Too far from town for a golf cart.
Stayed 7 nights in Dec 2023
Response from The Team at Umaya on Dec 19, 2023
Hi Nicole,Thank you for taking the time to leave us a review. Your feedback is highly valued. We deeply apologize if there were any hiccups during your stay that may have caused any inconvenience. Your kind remarks regarding our staff's exceptional service and the food are greatly appreciated.

8/10 Good

W.John

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on Dec 19, 2023
Hi John,Thank you for leaving us a review. We look forward to welcoming you back soon.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The water in the main shower kept leaking but that was because of the open concept and water started to build up in a corner and over flowing. After a shower the water would make its way out of the bathroom. We hadn't noticed until we came off the bed and stepped in water
Stayed 1 night in Dec 2023
Response from The Team at Umaya on Dec 19, 2023
Thank you for taking the time to leave us a review. Your feedback means a lot to us, and we truly value your opinion. We are sorry if there were any inconveniences that occurred during your stay with us. Thank you again for taking the time to share your experience!

4/10 Poor

Derrick

Liked: Cleanliness, staff & service, amenities
Response from The Team at Umaya on Mar 13, 2024
Hi Derrick,Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems a good value for the money, as I had an apartment size room, with kitchen facilities, living room and 2 bedrooms, also with a balcony overlooking the sea. One thing, I wish the shower did not spray you when you turned it on, because the turn on valve was across from where you had to reach from the side of the tub. Also, at the opposite end of the tub is where the faucets were, so a person would climb in, but there was no sliding door, so the floor on the edge of the tub would get wet, meaning you better put a towel down at edge of the tub.
Stayed 8 nights in Nov 2023
Response from The Team at Umaya on Dec 19, 2023
Hi Richard,Thank you for taking your time to leave us a review. We greatly appreciate your thoughts and impressions.

10/10 Excellent

Felecia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Umaya Resort was very nice and welcoming.
Stayed 3 nights in Nov 2023
Response from The Team at Umaya on Dec 18, 2023
Hi Felecia,Thank you for leaving us us a great review. We hope to have the pressure of welcoming you back in the future.

6/10 Okay

Santosh

Traveled with family and small children
Liked: Amenities
My wife got stung by a scorpion while having breakfast, fortunately nothing bad happened and she did well but it ruined our entire plan for the day. Staff was helpful and reassured about the recovery. On the second morning of our stay there was no running water on the entire premises and we had to wait for the office staff to arrive in the morning to address the issue. Otherwise the hotel is on a beautiful piece of land with good access to lagoon and beach. Pool was clean. Food at the pizzeria was expensive (around $25 USD for a 12 inch). Food at the hotel restaurant was fairly priced. Rooms were clean but a bit dated. This place is convenient for families.
Stayed 2 nights in Nov 2023

4/10 Poor

Corrie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Many air conditioning issues. They do not have a maintenance technician. Standard response is: assume customer is unknowledgeable regarding HVAC servicing, try remote, reset breaker. I told them the relay is stuck on a unit because it runs continuous regardless of setpoint on thermostat. Chicken under-cooked, steak amazing, new bartender was great, more friendly than the rest of staff…so they might not keep him.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the beautiful property
Stayed 2 nights in Nov 2023

6/10 Okay

Diane

Condo by property management
Didn’t clean room well and no coffee left besides first night one pot. Theses are condos rented out by property. Not up to my standards for the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 5 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Overall amazing all around, fantastic Umaya team, wonderful rooms, and delicious food options.
Stayed 3 nights in Nov 2023

4/10 Poor

Robert

Stayed 10 nights in Oct 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay. Excellent property.
Stayed 2 nights in Sep 2023

4/10 Poor

Anthony

Stayed 1 night in Sep 2023

10/10 Excellent

Ebonee

Stayed 5 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, daughter and I spent 8 nights on the beach side. We had an amazing time. We loved the restaurant for breakfast and the pizza place. The staff is wonderful! Every single one!! There was a new employee who started on Monday, 21st at the pool area who was also very kind. I think it is a wonderful place and you can't go wrong!!
Stayed 8 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Spa services and food on site are awesomeeeee
Stayed 2 nights in Aug 2023

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service
We booked a 2 bedroom and 2 bath 2nd floor beachfront room with balcony at Umaya through Expedia. We were contacted and informed by Umaya that there was construction going on at the resort and that we needed to be moved to a different resort. We were moved from Umaya(Placencia) to Almond Beach Resort(Hopkins). When we arrived at the Almond Beach resort we were provided with our room, but it was not a 2nd floor with balcony. We were also informed that there was no construction going on at Umaya. I was expecting a bad visit after hearing that. The Almond Beach resort was very nice and we had a wonderful time. The kindness of the staff at Almond Beach was incredible. They bend over backwards to provide a wonderful experience. From the receptionist who greeted us on arrival to the grounds keepers, everyone there knows the meaning of service. The employees at the resort always greeted me by my name and with a smile. There were 2 who especially had an impact on our visit to Almond Beach. They are Captain Larry and Salam. These 2 gentlemen could brighten any cloudy day or improve a sunny one. They were always ready to help out with any activity at the resort or provide beautiful flower arrangements at your door for the next morning. These 2 gentlemen helped to make our family vacation unforgettable.
Stayed 7 nights in Aug 2023