Ratings based on 619 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by chris t.

It's Simply Beautiful!

Posted Jun 1, 2015 on CheapTickets
Stayed in one of the Casitas and it was absolutely delightful. The room has a nice Caribbean atmosphere with a shaded front porch and spiral staircase to an upstairs sundeck. Easy access to the pools, bar, restaurant and docks. The staff is amazing from Larry the Pool Guy placing towels on our porch in the morning to Edwardo serving drinks at the pool. Rented a golf cart for a couple of hours to go into San Pedro but it was on the expensive side. Best to bring some simple food and supplies if you have a kitchen unit because it is expensive if bought locally. Did adventures including diving with Tuff E Nuff tours who are associated with the hotel who run a smooth operation. Their dive tour leader AC has years of experience. Overall very memorable vacation. Take a walk in either direction and you will appreciate this resort even more. Its head and shoulders above the rest.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great Resort with amenities on Ambergris Caye

Posted May 27, 2015
Pros: The two large swimming pools and the excellent service that the hotel provided was outstanding.
Location: 3 miles north of downtown San Pedro. Nearby dining options at resort and in San Pedro. Many water activies- diving, snorkeling, fishing, sailing.
This is a nice resort just north of downtown San Pedro. The list of amenities is great and the resort has several really nice pools. As for beaches, there are not really any sandy beaches on Ambergris Caye. If you want to get to downtown San Pedro, the resort offers golf cart rentals or you can take a water taxi that offers scheduled transportation up and down the island to the various resorts. We found the hotel staff quite helpful and friendly. The help coordinate our planned arrival to the island from the mainland, provided a list of recommended restaurants in the town, and provided us with a list of activities we could arrange.
Comment from Hotel Management
May 29, 2015 by Director Guest Services, Hotel Management
Thanks for taking the time to share your experience with other travelers, we are delighted your enjoyed our location, property, pools, and above all, the amazing service our staff provides.
5 out of 5
by CHARLES from COLUMBUS OHIO

NICE PLACE.!!!!!!

Posted May 21, 2015 on Hotels
NICE HOTEL AND POOL. BELIZIAN ARE VERY POLITE AND WELCOMING. WE WOULD GO BACK TO THIS HOTEL. NOTE, THE TOWN OF SAN PEDRO IS A SOMEWHAT PRIMATIVE VILLAGE, BUT THE STREETS ARE PAVED. ITS A COUPLE MILES BY GOLF CART TO GET INTO TOWN.
Comment from Hotel Management
Aug 1, 2015 by Director of Guest Service, Hotel Management
Hi Charles, Thanks for taking the time to review your stay with us. We look forward to hosting you again.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful hotel with incredible staff!

Posted May 18, 2015
Pros: The staff was the best part of the hotel. They make the experience from good to great.
Location: Most of the restaurants and shops are concentrated in the city center of San Pedro. It is about a 10 minute water taxi from Coco Beach.
Coco Beach was an amazing hotel. We stayed 8 nights here and enjoyed every minute of it. The staff is incredible. They are so helpful and patient and friendly. They take the time to get to know you, make conversation, and greet you by name. The hotel is beautiful. Every room has an incredible room of either the beach and ocean or the amazing pool area. The rooms are also beautiful with lots of space and spacious bathrooms with pretty tile.
Comment from Hotel Management
May 20, 2015 by Director Guest Services, Sandy Point Resorts Ltd. , Hotel Management
Thanks again for staying with us and for taking the time to share your experience with other travelers. We strive to provide our guests with professional and personal service and are so pleased we met your expectations and that you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chelmsford, MA

Amazing Vacation

Posted May 14, 2015
Pros: The staff and the grounds at the resort were all wonderful. I liked that the tour operators were on-site. It made it much easier to ask questions.
Cons: The food in the restaurant at dinner was very good. We found the sandwiches okay at lunch but some of the other foods were "just okay."
Location: Being able to rent the golf carts on-site was fun and we allowed us to tour on our own. We were close enough to town to go in a few times.
Not only were the staff wonderful and friendly, our room was spotless and the beds were amazingly comfortable. The food was good as was the service. We loved the swim up pool bar and the hot tub. The beach had a lot of seaweed so we did not swim in the ocean at all but we did go fishing and had a BBQ. I highly recommend this resort.
Comment from Hotel Management
May 20, 2015 by Director Guest Services, Sandy Point Resorts Ltd. , Hotel Management
We are so happy that you enjoyed our accommodations, food and beverage offerings, famous swim up bar and hot tub, and local adventure options. It's been a challenge this year with the Sargassum Seaweed that has been affecting much of the Caribbean, Mexico and southern USA washing ashore, but our guests seem to have been making the most of our gorgeous free form pools as well as enjoying our complimentary kayaking and paddle boarding in the sea. Thanks for recommending us!
5 out of 5
by Anton from Pacific Grove

Perfect Vacation

Posted May 14, 2015 on Hotels
From the moment you arrive at Coco Beach, you feel like you are right where you're supposed to be. The staff is beyond courteous and professional from check-in to dining to the pool to housekeeping and our room was lovely when we checked in! (We even liked the in-room toiletries, so if you forget to bring shampoo, it's not a big deal.) The pools are gorgeous and well-kept and the staff is amazing at making sure you have everything you need while lounging poolside (thanks Larry and Adelmo–you were both awesome and went above and beyond!). The food choices at all 3 on-site restaurants offer a good variety of food and drinks. We were so satisfied that we only left the hotel for dinner 1 of the 5 nights during our stay! The hotel does offer kayaking and paddle boarding for free, which we took advantage of. You can see some amazing sealife just by taking the kayaks a short distance from shore. If you want to get into town, you can rent a bike, a golf cart, or take a water taxi. It's very accessible and a short distance away. We truly cannot say enough nice things about this resort, its staff, or our experience there. We will definitely be back in the future and I've already made recommendations to people I know!
Comment from Hotel Management
Jul 25, 2015 by Director of Guest Service, Hotel Management
Dear Anton, What a fantastic review, thank you so much! We are delighted that you enjoyed your stay and have shared your kudos with Larry and Adelmo - they are both so happy to have made a positive impact on your experience at Coco Beach Resort. Thanks for recommending us and we look forward to hosting you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Awesome Hotel with Great Amenities and Staff

Posted May 11, 2015
Pros: We liked everything about this hotel. This is where we will stay again. The road is now Paved !!!!
Cons: WiFi needs improving
Location: Water Taxi to get there. Great Service. Rented a Golf Cart from the Hotel to allow us the freedom to come and go when and where we wanted.
Everything was exceptional. Service was fantastic, Food is reasonably priced. Room was very well decorated.
Comment from Hotel Management
May 20, 2015 by Director Guest Services, Sandy Point Resorts Ltd. , Hotel Management
We are so pleased that we met and exceeded your expectations and hope to host you again.
4 out of 5
by nikolai from Denver, CO

Excellent resort, outstanding staff!

Posted May 6, 2015 on Hotels
We stayed in a standard "luxury room" and it was better than we expected. The room was very spacious with a big, nicely decorated bathroom. Our room was on the first floor with sliding door access to the pool, which was super convenient for using the bathroom, grabbing a drink etc. The few minor downfalls of our room were: wobbly toilet, phone unable to make outside calls (reported to the front desk twice), and noise from the room above (happened our first night at 5AM with furniture dragged across a tile floor). Ask for the top floor. We really enjoyed the hotel facilities with the absolutely amazing pools (the beach is always covered with seaweed) and swim up bar. It was a very relaxing stay. What made our stay awesome was the staff. We travel quite a bit, and this was probably the most friendly staff we have ever encountered. Everyone smiles and seems genuinely interested in making your stay pleasant. We had a few unfortunate situations during the stay (our fault) and the staff was so kind and really tried their best to help us out! Keep in mind that the resort is about 10-15 minute golf cart ride from San Pedro town, where all the best restaurants are, so be prepared to spend about $40 a night for a cart rental. There's not a lot do in the walking distance from the resort. Considering the cost of the resort, they should offer a weekly discounted rate of cart rentals. Overall, definitely recommend staying here.
Comment from Hotel Management
Jul 11, 2015 by Director of Guest Service, Hotel Management
Thanks for taking the time to share your experience at Coco Beach. While we are pleased you enjoyed your stay and will be recommending the resort, we were sorry to read you encountered a few negative issues during your stay. We can assure you that we are working on improving in all areas you have identified.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort!

Posted May 2, 2015
We enjoyed the pools and hot tub every day. The staff was very friendly and helpful. It was the most relaxing vacation we ever had. The resort was pretty quite and we had no waits at all, which was very nice for us. Larry the pool guy was awesome, very friendly and always smiling and taking time to chat with us! If your looking for a laid back vacation this is the place.
Comment from Hotel Management
May 8, 2015 by Director Guest Services, Sandy Point Resorts Ltd. , Hotel Management
We are so pleased to have hosted you for the "most relaxing vacation you have ever had" we only wish we had been able to earn a 5/5 rating for your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
We had a great time. The staff is very friendly and responsive.
Comment from Hotel Management
May 8, 2015 by Director Guest Services, Sandy Point Resorts Ltd. , Hotel Management
Great to hear, thank you for your feedback.