Posted Mar 6, 2017
Grand Villas reminds me of that gorgeous someone you know who looks good when you first meet them; but then once you get to know them during a very expensive date that you are paying for, they end up having a horrible, dull personality and bad hygiene. Then you wish you would have saved your money. Gorgeous, spacious villas but missing a lot of key features you look forward to experiencing when you travel across countries to stay in a costly resort like - hospitality and a nice staff (one front desk lady was especially rude several times but her manager and co-worker with braids made up for her lack of hospitality), a good bar/restaurant (they have one small bar with one bartender who was one of the few staff members that were friendly and accommodating), and you'd expect clean showers with hot water and good water pressure (lots of mold, rust, etc in the showers/bathrooms). Perhaps some of our complaints are just the Belizean way of doing things, meaning we could have had not so stellar experiences at any hotel or resort here, because this is not the friendliest country overall and a lot of it is dirty. Small beach full of seaweed but they have a pool and kayaks available for use without an extra fee. They have complimentary bikes as well - very rusted old bikes but the security said it was because of all the salt water (even tho I saw plenty of bikes that were not rusted at other hotels). Positives: probably one of the better hotels on the beach. No bed bugs. A/C. Upgrade
Comment from Hotel Management
Mar 17, 2017 by Grand Colony , Hotel Management
Thanks for sharing your review. We are truly sorry to hear that we didn't not meet your expectation in regards to the unit you were originally in however the manager did offer an upgrade to help remedy the issues you mentioned. Unfortunately, the entire island seems to be suffering from the Sargasso issue however we do have our staff that routinely clear our beach area on a daily basis. We are glad to hear that you did manage to take advantage of our onsite amenities. We genuinely work hard to make our guests happy and appreciate your feedback and recommendations! Thanks again for your review.