Ratings based on 38 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
A very nice hotel with good staffPosted Nov 25, 2015
The place is great EXCEPT for the sand flies. Tiny insects which have a vicious bite. Great hotel with great staff and the pier is amazing.
for Couplesby Denis
It's a nice 4 star hotel with friendly staffPosted May 26, 2015 on Orbitz
It's a bit far away form Placencia village, but hotel provides free shuttle. A bit of a pain to wait for the driver to bet back, as they are not always on time. Rooms are clean and restaurant is great. One issue - we couldn't use the pictured pier with a gazebo and bar much (if ever) because there was a convention there and they kept other tourists off that pier, while kids from convention occupied the pier of breakfast, lunch, dinner and all activities.
by A verified traveler
Worst Experience Possible!Posted May 19, 2015
From check in to check out we were dismayed at how poorly this beautiful hotel was managed! We cancelled the second night and got out of there. Short changed when exchanging money, overcharged, put in a terrible old room for an "upgrade" from a room so small we couldn't get our luggage in. As we moved on to an island to dive all the people we met who were locals confirmed that no one should go there. TERRIBLE!
by A verified traveler
Poor service, facilities & managementPosted Mar 28, 2015
Disappointing. reserved "Balcony/patio with views of the beach and garden.Relax - In-room massage available Entertainment - WiFi and wired Internet access, flat-screen TV" does say depending on avail.No beach view . Received a bedroom not a suite . (They say it was a suite but two chairs next to your bed ?) No wifi in any rooms! Free wifi if you fight for a code in restaurant . $15 if you want in bar per day . Bedroom no wifi service! After 20 mins fight on phone from room as reception 10 mins away in another block in fact whole "hotel" in blocks. Paid another pile $ for a sea view. Room/view good. But going to bed at night discovered blood in bed and hairs. So at 22:00 hrs a member of staff and myself started to remake the bed . Everything is charged for apart from the air. Large double fridge in room with 1 bottle of water at $4 . Coffee machine but no coffee. Like other comments sea very smelly . Time of year? lots of sea weed. Breakfast - if you wanted a normal breakfast you could have a 5 star dinner in London for same price. Asked for pancakes and orange juice . 15 mins orange juice arrived after 30 mins no pancakes had to leave. Porter gone luggage on a sort of cement 4 wheel trolley so pulled it myself along a long path to transfer bus. The place is all strange and tacky and some areas getting tired(bathroom etc) I think that with staff training , customer service and facilities improved it coould be good.
for Couplesby Josh from Chin Hills
Great getaway from the crowdsPosted Mar 19, 2015 on Hotels
Large bedroom and kitchen area, huge walk in closet and a spactacular view of the ocean. The pool was amazing. Would definitely stay at the placentia again.
by A verified traveler
Not worth the high pricePosted Mar 9, 2015
Pros: The pool
Cons: This place is over priced
Location: Very isolated
For $385.00 Canadian, we were expecting a luxury hotel. What we got was a small two room bungalow on the beach with few amenities. The next day we moved down the beach to a much nicer resort for half the price
by A verified traveler from martha's vineyard ma
not worth the moneyPosted Feb 5, 2015
Cons: they could improve their door cards. we were not the only ones having a problem with them
we stayed 3 nights. when we got there our room was on the back side with a window looking out under a staircase. it was a bit dark and gloomy. it was not worth the money. since we were there though we decided to upgrade. the next room was very nice overlooking the pool and ocean but was very expensive. we also had to have our door card scanned daily because it kept losing its memory. the hotel is not in placencia and is about a 1/2 hour drive to the village. also the beach and pool bar had little no see-ums that stung you. all and all after the upgrade it was very nice but not worth the money
for Everyoneby A verified traveler from kansas City, Missouri
The best ever! I am ready to go back nowPosted Oct 8, 2014
Pros: Clean, very pretty, felt like I was at home, relaxing and quite
Cons: I would have to say, not a thing, keep it as is.
Location: All the activities were all nice, the beaches, pools, bares, shopping, and all the staffs entertaining.
The staff was great, food is good, people all nice, place well kept up, and very safe..
for Familiesby Jessica Galindo from Guatemala
Excelente fin de semana!!!Posted Jul 23, 2014 on Hotels
El hotel es realmente lindo, con servicio de primera, comida deliciosa, así que quedamos invitadisimos a regresar!!!
Recommendedby Virginia from Dallas, TX
Posted May 19, 2014 on Hotels
Great hotel with a beautiful pool but can not use the beach area. They had the great idea of putting a barrier to protect the boats. Now the water is dirty and stinks. They need to remove the barrier and keep the beach area clean.