Ratings based on 1,985 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Nov 26, 2017
Pros: spacious lobby with comfortable sofas.
Cons: shower curtain is required in bath room, otherwise the floor would be wet. Room temperature is too warm and we have to open the window.
appearance of hotel is grand and located in a quiet vicinity.
Comment from Hotel Management
Nov 27, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from England

large , airport -style comfortable hotel

Posted Nov 22, 2017
Pros: The bedroom and bathroom were fine . The breakfasts were superb - good quality and such a variety of foods to choose from.
Cons: Initially locating the bedroom wasn't too easy due to four digit numbers , long corridors etc. - fine once located and thereafter.
The hotel is spacious and well-maintained and clean throughout . The bedroom was comfortable with a nice bathroom including a bath . The breakfasts were excellent with a wide variety of choices. Staff friendly . The hotel is located outside the city centre and it is a 20 min bus ride to the centre or under 10 mins by taxi.
Comment from Hotel Management
Nov 22, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear guest, In the name of the staff of Silken Al-Andalus Palace Hotel, we would like to thank you for your trust in choosing our hotel for your holidays in Seville and for your precious comments and recommendations to other travelers. We feel highly pleased to know that you enjoyed our facilities during your stay. We work hard day by day to offer full comfort and quality to our guests, and opinions like yours motivate us to overcome ourselves. We hope to receive you back in your next travel to Seville and try to go beyond your expectations. Until then, our best regards Mª Carmen Rodríguez A. Guest Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveler

First trip to Spain

Posted Nov 19, 2017
Room was to warm, needs air conditioning. Cafeteria staff take to long to take your order and they need to check on you to see if you need anything. The staff at cafeteria take way to long to give you your bill.
Comment from Hotel Management
Nov 20, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations. Receive our best regards, Sincerely Mª Carmen Rodríguez A. Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Big Resort Hotel

Posted Nov 17, 2017
Really nice resort and had a big pool although the water was really cold. They also had these pesky flies near the pool. Not sure if the flies were because of time of year or whether they were attracted to the ripening fruit trees beside the pool. There were no restaurants near the hotel(except in the hotel) but the #3 bus was convenient and took us downtown(near the Torre del Oro) within 10-15 minutes .
Comment from Hotel Management
Nov 20, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Good hotel and closet yo te city, no more.
Comment from Hotel Management
Nov 13, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Stay in Seville in style!

Posted Nov 4, 2017
Wonderfully presented hotel a short and very picturesque walk from the city centre. The staff were extremely friendly, polite and helpful. It was my birthday during our stay and without anyone mentioning this to them, the hotel left a very nice note to say Happy Birthday along with a plate of deliciously baked goods. We would (and have!) recommended this hotel to others and would definitely stay again if we visited Seville again.
Comment from Hotel Management
Nov 7, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, Thanks for your nice words and recommendations to other travelers, but above all, for choosing us on your stay at this beautiful city, Seville. We are proud to know that we have fulfilled your expectations and that we have given you a beautiful memory of your stay. We hope to welcome you back soon and show you our best services, until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 31, 2017
Nice hotel in good locaftion. Easy parking on the street nearby. No neer to use their pay for parking. Hotel getting a little tired and needs a new carpets and floors in Bathroom.
Comment from Hotel Management
Nov 1, 2017 by Mª Carmen Rodríguez A. Guest Relations Department, Hotel Management
Dear Costumer, We appreciate for choosing us on your recent stay at this beautiful city, Seville and for spending your valuable time sharing your opinión to other travelers. We appreciate that you give us a chance to be better everyday by sharing your opinion, because to us is very important to know about our clients suggestions in order to reach our clients maximum satisfaction and make them have a memorable stay. We are glad to know you enjoyed our location and easy parking. We hope you could give us another chance to prove it to you when you come back to Seville, until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant hotel

Posted Oct 27, 2017
Pros: large room and bed
Cons: provide towels at the pool... yet another surcharge
Location: 15 minutes on the bus into town. The Real Betis football stadium is round the corner. Lots of small places nearby for breakfast, not many for dinner
Hotel is clean and comfortable. A two-minute walk from bus stop into town. We were sure the Expedia website showed thie hotel has tea & coffee making facilities in the room, but on arrival we found there is a charge - 5 euro plus 5 euro per day. I've never seen this anywhere before. No idea what is provided for this price. Took ages to get served in the cafe for breakfast and we found there were lots of small breakfast places a short walk away where you can get coffee and toast for two for under 5 euros.
Comment from Hotel Management
Oct 30, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Customer, From the Hotel Silken Al-Andalus Palace we thank you for choosing us on your recent trip. We are pleased to know that you have valued above all our cleanliness , we will share your comments to our Cleaning Department, as they work hard every day to ensure that everything is perfect to fulfill our guests satisfaction. We are sure they will feel very gratified to hear about your opinion. We hope to welcome you again on your next stay, until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Oct 24, 2017
Very large and busy hotel. 8 minute can ride to city centre. Reference is congested most time as reception is located right at the entrance with a small area.
Comment from Hotel Management
Oct 24, 2017 by Mª Carmen Rodriguez A. Guest Relations Department, Hotel Management
Dear Costumer, We appreciate for choosing us on your recent stay at Seville, and for spending a few minutes sharing your opinión. We are sorry we didn´t fulfill your expectations and we will share your comment to all of our team in order to improve as possible. Opinions as yours, are very important to us, because this is the only way we can work to reach full satisfaction of our clients. We hope you could give us another chance to prove it to you, until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
4 out of 5
Recommended
for Couples
by A verified traveler from kent

Posted Oct 1, 2017
Quite location away from main tourist areas but very easy to get into town on buses or about a 40 minute walk with a few local tapas bars you can stop of on the way
Comment from Hotel Management
Oct 1, 2017 by Mª Carmen Rodríguez A. Guest Relations Department, Hotel Management
Dear Costumer, Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know you gave such a positive note of your stay and our location, as it certainly you can get to the city center in a few minutes, thanks to the bus stop next to the hotel, while enjoying the views, such as beautiful buildings and parks around. We hope to welcome you again soon, in order to offer you our best services and hospitality. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department