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Reviews of Microtel INN & Suites BY Wyndham Belle Chasse/new

3 out of 5
Microtel INN & Suites BY Wyndham Belle Chasse/new
14740 Highway 23, 14740, Belle Chasse, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 119 out of 234 reviews" "
Rating 8 - Good. 68 out of 234 reviews" "
Rating 6 - Okay. 27 out of 234 reviews" "
Rating 4 - Poor. 17 out of 234 reviews" "
Rating 2 - Terrible. 3 out of 234 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable but needs improvement
The air unit was noisey in the room and the air on the hallway broken
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
My husband and I stayed at the hotel for the Essence Festival. About a 20-minute drive from New Orleans. The staff was amazing. Definitely a good stay for the price and breakfast was amazing.
Stayed 4 nights in Jul 2019

4/10 Poor

laquetta

Liked: Cleanliness, staff & service
In the middle of no where
When I arrived at the hotel there where bugs everywhere on the outside of the hotel. I don't know if it was because it was so secluded but that was a no go for me. Once I made it pass the bugs to check in to received my key to my room, the key didn't work. I had to walk down 3 times for my key to actually work. I was frustrated at that point and didn't wont to stay. Then once inside the room it smelled like mildew. I was fed up and checked out medially. The only thing that was good was the staff.
Stayed 1 night in Jul 2019

4/10 Poor

Kim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I was charged more when I arrived. The air conditioner in our first room was horrible, we got switched to another room only to have the same problem. The towels smell of oil. The only working ice machine is located on the first floor. The property is located far outside of Belle Chasse.
Stayed 6 nights in Mar 2019

10/10 Excellent

Shekita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fabulous Mardi Gras stay
My stay was great and enjoyable. The breakfast bar was delicious and lobby was well kept and clean. Im ready to book my next stay for next year Mardi Gras holiday. I encourage everyone to give this hotel a try.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. The room was clean and continental breakfast had good choices.
Stayed 3 nights in Nov 2018

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Nov 2018

6/10 Okay

Michael, Placerville, CA

Liked: Staff & service
Disliked: Property conditions & facilities
Sign on street had it's lights out. I drove right by it and had hard time finding it. Tub in bathroom had metal part missing.
Stayed 3 nights in Nov 2018

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was wonderful
Stayed 2 nights in Oct 2018

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit out of the way
Fairly new hotel but a little out of the way.
Stayed 3 nights in Oct 2018

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Breakfast was good and room was clean
Stayed 2 nights in Oct 2018

6/10 Okay

Chester, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice but too far from the city if you want to party you have to drive 30 minutes back to the hotel too long
Stayed 1 night in Sep 2018
Response from MJ on Sep 26, 2018
Thank you Mr Chester appreciate your response

8/10 Good

M

Liked: Cleanliness, room comfort
No fitness center like they say on here
Stayed 4 nights in Jul 2018
Response from MJ on Sep 26, 2018
Thanks for your comments sorry about not having a fitness center hopefully in the future we can work on it

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from MJ on Sep 26, 2018
Thank you

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from MJ on Sep 26, 2018
THANK YOU

4/10 Poor

Kat, Belle Chasse, Louisiana

Disliked: Cleanliness, staff & service
I made reservations For this hotel/motel because on their website it says “Pet friendly” no where on the did it state that they didn’t accept felines, mind you- I tell the lady (lady I spoke to through Expedia) over the phone that I have 1 cat and 1 dog and she just carries on. I don’t even think she knew they didn’t allow cats... Well I get there the next day after driving 7 hours (with a 26’ U-Haul, my car hitched behind it and my husband with the other car to find out they weren’t cat friendly. I was exhausted from driving. I couldn’t even think about being angry or upset. I was thinking about how it’s almost 9 pm and wanted sleep not just for myself but for my tired husband, my micro- Pomeranian, and my Calico cat. The lady at the front desk showed no care at all and told me about their policy and sat back down. I get it, at work I follow my company’s policies to a T. But she could’ve made an effort as to showing maybe just a bit of empathy. But it is what it is, not everywhere I go will have good customer service. Disappointed Customer
Stayed 1 night in Jul 2018

10/10 Excellent

Tywanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very nice and clean. The staff was very polite and informative.
Stayed 2 nights in Jul 2018

8/10 Good

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Alama Veronic

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You all need better mattresses
Stayed 4 nights in May 2018

10/10 Excellent

Travis, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay. Staff is friendly and always willing to help.
Stayed 2 nights in May 2018

10/10 Excellent

rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To far out and no restaurants nearby

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was short but room was comfy and clean
Very good room was a little smalllbut nice and clean would come back
Stayed 2 nights in Apr 2018

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Out in the sticks
The location of the hotel stinks! There is nothing around there. The breakfast was horrible. There are zero amenities, unless you want to to count the one grill out of the 2 that worked. There was one cleaning lady that was super nice and the front desk ladies were nice too.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

william, Nashville TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!!
Nice staff. Easy check in. Room was very clean and quiet. Location is just the perfect distance outside New Orleans. Would stay here again.
Stayed 3 nights in Apr 2018

8/10 Good

Stephanie, New Jersey

Liked: Staff & service, property conditions & facilities, room comfort
Besides the questionable stains on the carpets, everything else was pretty okay.
Stayed 3 nights in Apr 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very lovely stay. Out of the hustle of downtown
Stayed 5 nights in Apr 2018

10/10 Excellent

Marc, West Palm Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, you can’t beat it !!!
The hotel was very nice. Despite some stains on the rugs and the distance to the city (they can’t control) overall we had a great time. The breakfast is way better than expected and has so many choices. Beds were very comfy and staff was very nice and pleasant. We would definetly stay here again.
Stayed 5 nights in Apr 2018

4/10 Poor

April

Liked: Cleanliness
Disliked: Staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Room comfort
Lots of Deficiencies
Door dead bolt did not work. Microwave and coffee maker were plugged into a defective adapter. Had to remove the adapter and plug one of them directly into the wall outlet. Light over the window did not work. TV cable channel identifiers in the banner at the top of the screen were incorrect and did not identify the actual channel being viewed. How the heck does that happen? Some channels did not play at all ("lack of signal"). No wash cloths in the bathroom. Breakfast was so-so.
Stayed 1 night in Mar 2018

10/10 Excellent

Kim, Ellisville, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area
This is a very nice hotel in a quite area of Belle Chase. We do not enjoy the city life but had to visit New Orleans for a dance competition. It was worth the drive to Belle Chase where we could wander along the river, do some alligator watching, visit the park with the kids and have some peace and quiet when we didn't have to be downtown. The rooms are updated and very comfortable. The staff was quite pleasant. Large, well lit parking lot. The microwave and fridge in the room was helpful on reducing costs, as was the free breakfast. Would definitely stay here again.
Stayed 2 nights in Mar 2018

8/10 Good

Nicholas, Florida

Liked: Staff & service, property conditions & facilities, room comfort
Out of the way but not too far
Hotel was decent. Could use a light on the street to mark the entrance. Room was fine but could use a carpet clean in the room and hallway. Breakfast was as expected for hotels.Not bad if you do not want to be in New Orleans itself.
Stayed 3 nights in Mar 2018

4/10 Poor

Meme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL BAD
1. The hotel was a LONG way away from New Orleans (it was an inconvenience and it's misleading) 2. The room they gave us was dirty (they had to give us a new one. 3. There is no uber or lyft that comes out there and it's $75 for a cab! 4. There are no lights on in the parking lot at night it is PITCH BLACK (unsafe) 5. The staff is never at the front desk 6. The breakfast was half cooked, half stocked, and the juice was always empty. 7. ALL AROUND BAD EXPERIENCE!!!!!
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The discomfort came from the air conditioner/heater. The room did not have a thermostat, so if you got warm, you had to turn the fan on to cool, set at 70, froze us, so I had to keep turning it on & off to try and be comfy. No extra blankets in the handicap room. The only phone was in the bathroom, the one by the bed didn't work. And the bed was hard. so we left a day early, and headed toward Canal & St. Charles Ave. hotel for Mardi Gras.
Stayed 2 nights in Feb 2018

10/10 Excellent

Sasha, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in this hotel for the last weekend of Mardi Gras. While it is a good ways away from NO, there are restaurants and stores on the same strip and for the price, I would definitely stay here again. No problems with the rooms we had. Staff was great!
Stayed 3 nights in Feb 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/a
Nice and clean
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. Complained, no resolution
Coffee stains on wall, bed skirt had food in it. Stains on carpet in hallway. When mentioned the hotel staff said “we will look into”. So disappointed
Stayed 2 nights in Jan 2018

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Dec 2017

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
do not stay here
Key pads don’t work, heater didn’t work, toilet paper holder was broken, faucet not secured to countertop so it moved around. Hotel staff was wonderful though, thankfully. Manager didn’t charge me for room.
Stayed 1 night in Jan 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Stay was great hotel staff outstanding, rooms nice and accommodating. this was our second trip here and will stay again if in area.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service
Unhappy emoji
Not what I expected the room was for a disabled person. The carpet had very noticeable stains which irritates me. The free breakfast ran out of items and they had no replacements. Apart from that it was acceptable.
Stayed 2 nights in Dec 2017

8/10 Good

Ivory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, nice accommodations, but a little far from where I wanted to be.
Stayed 2 nights in Dec 2017

8/10 Good

D, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for the money!
Great deal for the money! Clean room. Super nice staff. Free continental breakfast.
Stayed 1 night in Dec 2017

10/10 Excellent

Danny, Tallulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was very relaxing and homey.
Stayed 1 night in Nov 2017