Ratings based on 167 Verified Reviews

4.6 out of 5
80% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Maryland

Beautiful Hotel, but Needs Better Service

Posted Feb 10, 2018
Uneven Service/Hospitality: The Residence Mauritius is beautiful, and by no stretch of the imagination is staying here a cheap vacation. Which is why I felt a let down by the service I received. I have stayed many places over the years, at properties of varying quality. No matter how beautiful or well-appointed a hotel is, or not, how guests are made to feel can make or break a holiday experience. And a hotel can not simply skate by on how beautiful and well maintained it is. Service truly is everything in the hospitality business. I know I have overlooked the aesthetics of a hotel just because the staff are friendly and attentive--with all guests made to feel at home--and I have become a repeat customer as a result. Few observations about Residence (space limitations): --After 5 days in my room, I finally put the card on the bed asking for sheets to be changed (totally get conserving water). However, after a day’s outing, I came back to same unchanged sheets. I called housekeeping, and they came right away to finally change the sheets. --Concierge seemed bothered by my simply asking his suggestions for outings, so took my business elsewhere. Also, surprised that the UNESCO site of Le Morne was nowhere on the hotel’s list of recommended excursions. --Pool staff do not attend to guests as one would expect. Twice while seated by the pool, it took someone an hour or so to finally come by to ask me if I wanted something.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Perfect relaxing stay with perfect sunny weather

Posted Jan 28, 2018
This was a relatively last minute booking and we weren't sure what to expect. The holiday was perfect! We were there for 7 days and had one afternoon of rain, one overcast day and the rest was beautiful, blazing sunshine (don't believe the weather forecasts which said thunder every day)! The room was lovely and clean and spacious with a massive bathroom / walk in wardrobe. The beach is completely perfect and we were able to find a secluded spot. The water sports are great - you can water-ski, sail, canoe, great snorkelling - all for free. In terms of food most people seemed to be half board. Dinner options are either the buffet which I'd say was average-good, or a la cart at The Plantain restaurant which is really good but your half board doesn't cover a full meal so you spend a bit more. Drinks are around £10, lunch is about £15 (and is delicious). Finally I would recommend an evening walk along the beach, past all the other resorts. Thank you for such a relaxing, lovely, sun-filled break!
Comment from Hotel Management
Jan 29, 2018 by PierrotB, Hotel Management
Dear Sir/Madam It’s very pleasing to read that you have had a great experience at our resort and noted your overall appreciation our service and facilities. We have noted all the points you referred to and you can rest assured that necessary measures have been taken to set right some of the issues in our continuing process of improvement. We reiterate out thanks for choosing our property for your holidays and sincerely hope that you will give us the opportunity to welcome you back to our shores. Thank you, The Management
2 out of 5
by Lucrecia

Bad Service Luck of management

Posted Nov 20, 2017 on Hotels
We had our Honeymoon. We booked a suite but we made a mistake and just booked for one person. Upon arrival they wanted to charge us 150 dollars extra per night (even though they are no an all inclusive hotel) The manager was really rude and made us wait for 2 hours in the lobby with no solutions. The didnt clean our room the first day, we couldnt use the internet and many other punishments for not agreeing with them. Luck of service.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, friendliest staff I've encountered

Posted Nov 6, 2017
Lovely hotel set on a long stretch of beach. Rooms were in good condition, and may have been a few years since full refurb but we saw painters going around touching up scuffs and quite a few maintenance guys fixing broken things within minutes (we reported our safe had a low battery indicator before breakfast one morning and by the time we came back to the room it was fixed) so clear the hotel is well maintained. All complimentary water sports kit (3 x hobie cats, lasers, windsurf, water ski, SUPs, sea kayaks) was either new or next to new and the staff very helpful and willing to give instruction from the safety boat. Food was excellent. Would definitely return. Transfer time from hotel in private car about 1hr 15min.
Comment from Hotel Management
Jan 13, 2018 by PierrotB, Hotel Management
Dear Sir/Madam, We are really thankful for the description of our property in such eulogies words. It has been our pleasure to look after you throughout your holidays whilst ensuring that each of our guest carry with them the best souvenirs they have had at our resort. We very much look forward to seeing you back in a not too distant future and reiterate our thanks to you for having chosen the Residence Mauritius for your holidays. All our personal regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Beautiful hotel done in the old colonial style.

Posted Oct 18, 2017 on Wotif
Fantastic staff, brilliant hotel in a beautiful spot. Can't ask for much more. Everyone is very helpful and try to make your stay as enjoyable and effortless as possible. You even get your own butler who will make sure you are well looked after. Would definitely recommend the Residence.
Comment from Hotel Management
Oct 21, 2017 by PierrotB, Hotel Management
Dear Sir/Madam, We thank you for sharing your views further to your recent stay. It’s very pleasing to read that you have had cherished moments while sojourning at our resort. We sincerely appreciate the wonderful comments and recommendations and look forward to hosting you in the near future. Warmest regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great hotel right on the beach - but........

Posted Oct 18, 2017
Awesome place - great location, food, service, pool, and day spa etc. But when you go to a tropical island for a holiday and you have breakfast & lunch in the hotel restaurants with shorts, jandals and a t-shirt it is disappointing to be told that the men have to wear long trousers to dinner in the evening. Especially so when the women can wear shorts & jandals - it makes no sense! One of the ideas of a holiday is to relax and dress casually different to what you normally do in your working environment - not to be told what to wear to dinner!
Comment from Hotel Management
Oct 24, 2017 by PierrotB, Hotel Management
Dear Sir/Madam, We thank you for your comments, which will certainly prove very useful to help enhance our existing standards. We noted your appreciation on the overall service and facilities. With regards to your comment on our dress code, please note that it has been taken into due consideration. We reiterate our thanks for your valued comments. Kind regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire uk

40th wedding anniversary

Posted Sep 11, 2017
Pros: Lovely hotel, with great staff and service as you would expect. A good range of activities in the gym, spa and water sports.
Cons: There are only two restaurants on site - all good but would benefit from another. Drinks expensive!
Location: The location is good with a lovely beach but you need to get out of the resort to find more things to do. Belle Mare is small, Flacq is bigger.
We had been to Mauritius before and thought about returning to Sugar Beach but decided to try The Residence - we are glad we did, lovely hotel with very welcoming staff where nothing was too much trouble.
Comment from Hotel Management
Sep 12, 2017 by Christopher L, Hotel Management
Dear Sir/Madam, We thank you for posting your comments. Your feedbacks are so essential for us to measure our service quality and for our continuing improvement process. We noted your appreciation on our staffs, beach, spa and water sports. With regards to the pricing, we assure you that our prices are on the same level as any five stars properties on the island and we understand that it turns out to be expensive due to the high tax applicable on alcoholic drinks. We reiterate our thanks for choosing our property for your holidays and look forward to the pleasure of welcoming you back to our shores in a not too distant future. Kind regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Western Australia

An amazing experience

Posted Sep 11, 2017
We were only able to stay for 2 nights st the Residence, but the whole time we were amazed at how fantastic it was. The staff were so friendly and helpful, the room was spacious and comfortable and the pool are was quiet and relaxing. You can walk along the private beach and see some amazing views and it's a short walk to the nearby town to get supplies and do some local shopping. The food was amazing with lots of options to suit when and what you want to eat. We loved every aspect of our time there and can't recommend highly enough.
Comment from Hotel Management
Sep 13, 2017 by Christopher L, Hotel Management
Dear Sir/Madam, We thank you for writing such a nice review. We are glad to read that overall you did appreciate the whole aspect of our resort and have been overwhelmed by our facilities, quality of cuisine and your kind words on our team members are very much appreciative, really inspiring and a source of motivation to each and everyone. We look forward to the pleasure of welcoming you back to our shores in a not too distant future. Kind regards, The Management
5 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017
Thank you for your rating. The Management
5 out of 5
by Christine

Posted Aug 20, 2017 on Hotels
Thank you for welcoming so warmly to The Residence. My time was amazing from the moment of arrival to departure. What for me made this hotel excel was down to the employees taking pride in their service which shines through and through. I will forever want to return to "my home" in Mauritius.
Comment from Hotel Management
Aug 24, 2017
Dear Madam, Thank you for sharing your views following your recent stay. We are glad to read that you have had a wonderful stay and is still cherishing the good moments you had captured. We reiterate our thanks for your praiseworthy comments on our team members and sincerely look forward to the pleasure of welcoming you back to our shores in a near future. Kind regards, The Management