Ratings based on 160 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient location close to downtown.

Posted Dec 24, 2016
Pros: Good location very close to downtown.
Cons: The rooms could use an upgrade - the toilet had water stains and the fridge did not close properly.
Location: Directly across from Quinte Mall, movie theatre and restaurants. Close to downtown area.
The hotel lobby was under renovation during my stay, but the staff were very helpful and minimized this inconvenience. My room was very spacious but needed a more thorough cleaning. Also, the mini fridge did not stay closed and some of my food was not kept cold during the night. However, overall this is a nice, quiet hotel with a very pleasant staff.
Comment from Hotel Management
Dec 26, 2016 by Maria, Hotel Management
Dear Shelley, we understand that renovations can be an inconvenience and we would like to thank you for your understanding. We are currently renovating the lobby/breakfast are as well as the pool and fitness room. You mentioned that the guest rooms need an update as well and we would like to let you know that we are starting renovations on the rooms in the middle of February. Hope you can come back after renovations are done to give us your feedback on the changes. Thank you for choosing to stay with us.
4 out of 5
Recommended
for Families
by A verified traveler from Milton, ON

Nice hotel close to the sports Arena and a Shops.

Posted Dec 3, 2016
Pros: Breakfast was excellent!
Cons: Hotel would take some renovations to change some carpeting in common areas.
Location: For us the vicinity of Sports Arena was major thing but a Shopping Mall looks good.
Room was big and clean. Breakfast was simply outstanding! It had a good choice of hot and cold items, even my picky son enjoyed it. Close to the Shopping Mall and Sports Arena. We did not have a chance to use a pool but it looked very nice.
3 out of 5
by A verified traveler from Toronto

Not what I expected for the price

Posted Nov 28, 2016
Pros: The bed was comfortable, the breakfast buffet was good.
Cons: Size of the bathroom. Sound dampening from the hallway. Thermostat for the room.
Location: Location was ideal right off the highway and close to restaurants and the local mall.
The hotel was ok, but was too expensive for what it was. The bathroom was tiny and freezing cold, and the room once we figured out how to turn on the heat, was either too hot or extremely hot even on the low temperature setting. It was almost like we should have switched it back and forth between heat and air conditioning every hour or two. Hallway noise was very loud and people were running down the hallway knocking on doors at 11:30pm just for fun. Bed was comfortable, but none of us slept very well.
Comment from Hotel Management
Nov 30, 2016 by Ashley P. Front Desk Manager, Hotel Management
Dear Sheila, Thank you for sharing your recent experience at our hotel. We work very hard to provide an excellent stay for our guests and are disappointed in ourselves when we fail to do so. I am very sorry for the inconveniences you experienced during your stay and have communicated your feedback with the necessary departments to improve our guests' stays. We truly appreciate your feedback and hope to see you again when you are in the Belleville area.
3 out of 5
Recommended
for Families
by A verified traveler

Convenient hotel close to Quinte Mall

Posted Nov 15, 2016
Pros: Swimming pool was not crowded and great for kids.
Cons: Decor needs to be update and look nicer. Very bland and not appealing.
Location: Mall and some chain restaurants
Clean hotel in fact it is a 3 star and a bit overpriced for what you are getting. The children enjoyed the breakfast that was included. No elevators it was difficult for children to carry luggage up the stairs.
Comment from Hotel Management
Nov 16, 2016 by Ashley P. Front Desk Manager, Hotel Management
Dear guest, Thank you for taking the time to share your recent experience at our hotel. We are happy to see that for the most part, you enjoyed your stay. We appreciate your feedback and are happy to share that we are about to embark on a major renovation starting next month. This renovation will be sure to provide that updated feel and modern decor that our guests like you deserve. There are unfortunately some things that we cannot change such as the layout of our hotel but are always happy to accept ground floor requests and help with luggage anytime it is needed. We are a mid-priced hotel in the Belleville area and have competitive rates for this area. Thank you again for your feedback. It is very important for the continual improvement to our hotel and service. We hope to see you again when you are in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brantford

Marriott or Holiday Inn?

Posted Nov 14, 2016
I'd stay at the Holiday Inn, newer and cleaner. Marriott is an OKAY hotel, nothing outstanding. Breakfast is not bad though.
Comment from Hotel Management
Nov 16, 2016 by Ashley P. Front Desk Manager, Hotel Management
Dear AE, Thank you for sharing your experience at our hotel. As we strive to deliver a great stay for our guests, we are disappointed to see that we did not achieve this with your stay. Our hotel is about to under go a major renovation starting next month that is sure to provide the updated look and feel that our guests can look forward to. I am glad you enjoyed the breakfast and we will soon be adding even more options to further enhance it. Your feedback is greatly appreciated. We do hope you choose to stay with us again to experience our new and modern feel.
2 out of 5
by A verified traveler from Toronto

Would not recommend

Posted Oct 18, 2016
Pros: The bed was comfortable and the a/c was quiet. The pool was empty so lots of room to play.
Cons: See above in my review.
Location: The hotel is in a good location for walking to the mall, stores, gas stations and fast food restaurants. It's right off the highway.
The hotel was dated but I did notice a sign that said it was renovating December 2016. There was garbage under the bed that my child pulled out - kleenex and beer cap. The toilet continued to run for about 20 minutes after flushing, and the refrigerator buzzed all night. The carpet in the hallways were embedded with dirt throughout.
Comment from Hotel Management
Oct 19, 2016 by Ashley P Front Desk Manager, Hotel Management
Dear Jeanette, Thank you for taking the time to share your recent experience at our hotel. As we take great pride in providing a memorable stay for our guests, we are disappointed that we were unable to do so for your stay. Please accept our sincerest apologies for not meeting your expectations. We are thrilled to be starting a major renovation at the end of the year that will be sure to provide the updated style and decor for our guests to enjoy. Your feedback is very much appreciated and we will be sure to pass your comments on to the appropriate departments to improve our processes. Thank you again and we hope to see you next time you are in the Belleville area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2016
Nice place to stay. Close to 401. Many restaurants nearby. The breakfast was good.
5 out of 5
Recommended
for Families
by A verified traveler

A new favourite

Posted Oct 9, 2016
We recently stayed for one night and really enjoyed our stay. From the moment that we arrived, the staff were helpful and friendly. We chose this hotel for the pool, and were happy with our swim. The pool and hot tub were extremely full of chlorine, but I suppose that is to be expected in a public pool. Breakfast was lovely - a great variety of food, and served from 7am to 11am. The extended breakfast hours and the later checkout (12 noon as opposed to the usual 11am) allowed us to relax and enjoy the hotel the next morning. If only guests arriving late at night, and those breakfasting at 7am could have been a bit quieter, that would have been great. Also.. to the man who decided that it was a good idea to warm up his truck for half an hour in the parking lot... Seriously?? But other than that, no complaints! My children definitely want to return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to shopping and restaurants.

Posted Sep 26, 2016
Stayed for one night (our anniversary) after doing a wine/brewery/cheese tour in Prince Edward County. Even though there were many teams there, but can honestly say it was fairly quiet. There were many families at the breakfast, but the ladies kept the food trays full and hot the whole time (as well as clean and tidy). Our room was spacious and the front desk staff were great. They got us a taxi very quickly so we could go for a nice Italian dinner at Linguine's.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Great hotel but bathroom needs some changes

Posted Sep 21, 2016
Pros: Location, breakfast, beds, size of room - all fantastic.
Cons: BATHROOM
Location: Right across from the mall, close to the hwy - all in all - great!
The 4 day stay was great on every level except the bathroom. The toilet was right up against the counter so you had to have your right arm up and over your head to sit. There was a fair bit of black mould in the caulking around the tub too. Other than that it was perfect.