Ratings based on 513 Verified Reviews

3.2 out of 5
57% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great hotel for family

Posted Jan 12, 2018
We love to stay there...we will be back and suggest to friends
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thanks for the awesome feedback. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from San Diego

Never Again

Posted Jan 4, 2018
I was very pleased with the microwave and fridge but the outside of the fridge was very dirty. The bed was very comfortable but the pillows were too soft. I ran out of small hand towels and cups called the front desk and was told to come and pick them up. I am used to daily room service at my other stays. And finally, there was dirt in the corners of the bathroom floor. If l had not been half pleased with the room l would have found other accommodations elsewhere. Not insuring a clean well furnished room makes a place look cheap and sleazy. I was very disappointed with Extended Stay Suites. Hope they receive this feedback.
Comment from Hotel Management
Jan 7, 2018 by Hotel Management, Hotel Management
Nikki, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Convenient and affordable

Posted Dec 26, 2017
This place is not fancy, but it’s fairly affordable and the room we had all the necessities (kitchenette included). The room was clean and the staff was friendly. My only gripe is the third floor we were on must have had a smoking room section because it permeated throughout the hallway (not kid friendly or people with aversion to cigarette smoke). But only needing to stay there one night and 20ish minutes from the Sea-Tac car rental place, this place was fine for people on a budget. Also to note: their continental breakfast includes coffee, tea, granola bars and oatmeal packets.
Comment from Hotel Management
Dec 26, 2017 by Hotel Management, Hotel Management
Diana, thank you for being our guest and taking the time to review your experience at Extended Stay America. We are glad to know that you liked your clean & well-equipped room, our welcoming associates and affordable rates. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfy nice location services need improvement

Posted Dec 7, 2017
Pros: see my comments above
Cons: see my comments above
Location: see my comments above
Nice location minutes from Bellevue downtown, comfortable, kitchenette very convenient, lobby needs upgrading and better neatness quality, room service once a week is too little twice would be ideal
Comment from Hotel Management
Dec 8, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We re happy to know you had a good time here and found our location ideal for your needs. We also appreciate your observation and have taken a note of the same. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale

Nice hotel, Close to the downtown

Posted Dec 2, 2017
Everything was good, I wish they had a option to request a late check out without paying extra 20$ for couple of hours.
Comment from Hotel Management
Dec 2, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We appreciate your observation and look forward to serving you again soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Quiet, clean, convenient

Posted Nov 30, 2017
Pros: The in room kitchen facility
Cons: Hotel staff is minimally helpful
Location: Convenient to downtown Bellevue and freeway to get anywhere in the area
Stayed 2 nights and slept well. That is all I have to write about this experience.
Comment from Hotel Management
Dec 1, 2017 by Hotel Management, Hotel Management
Becky, thanks for reviewing your stay at Extended Stay America. We are glad to know you liked our convenient location and that you had a good night’s sleep. Thanks once more, and we look forward to your next visit when in the area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Rome Ga

Posted Nov 28, 2017
Great staff. Easy access to I405. Clean functional kitchen.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management , Hotel Management
William, thank you for reviewing your visit to Extended Stay America. We are thrilled to know you were impressed with the courteous service provided by our staff, and we appreciate your comments about our convenient location. Your compliments will be shared with our team for recognizing their hard work. Reviews such as yours mean a lot! Thanks once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from SLC, UT

Okay lovation

Posted Nov 12, 2017
Shower didn’t work and I had to have a cold shower. Otherwise it would have been better.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management , Hotel Management
Thanks for your feedback about your stay. We are glad you had an overall pleasant visit and liked our location. That being said, we are sorry for the maintenance issue you experience while here and regret the inconvenience it caused. Your concern has been shared with the team. We hope you will give us a chance to exceed your expectations during a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 27, 2017
The bed and pillows were very uncomfortable. the room smelled old and stale.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at our hotel. We are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concerns in regard to the room with our team in an effort to improve our service as well as facilities moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
4 out of 5
by Mai

Posted Oct 24, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Mai, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management