Ratings based on 465 Verified Reviews

3.2 out of 5
57% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

close to hospital and downtown

Posted Sep 12, 2017
Pros: It is a great place to stay for the price and being close in to Bellevue
Cons: a few more items, cups, maybe paper products, plates,bowls
Location: For us it was close to doctors and hospital for annual appts. We live outside the area and need to spend time once or twice a year
Good, very convenient for our trip and a decent price
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you also found us to be of a good value in the area. We also appreciate your suggestion and have taken a note of the same. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Worked out fine. Basic hotel with not much extras.
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are glad you had a comfortable visit with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty hotel

Posted Sep 7, 2017
Never coming back again. The room was dirty, crappy breakfast, dirty hotel, and the bed was uncomfortable.
Comment from Hotel Management
Sep 9, 2017 by General Manager , Hotel Management
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with the respective team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly predictable experience.

Posted Sep 6, 2017
Positioned close to Bellevue downtown, this Extended Stay is just what I like about ExStay: reasonably sized and priced rooms, and a perfectly predictable experience.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to know all went well during your visit and that you were impressed with the good value we offer. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Fridges and microwaves are fantastic

Posted Sep 3, 2017
A hotel is a hotel but a hotel with a fridge and microwave is better.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you had a great experience with us and that you liked your well-equipped room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Noisy room

Posted Aug 28, 2017
Our room was right next to the hotels laundry room. Was woke up in middle of night from the washer and dryer. Sounded like bowling balls in a dryer. Only got about 4 hrs sleep. Wouldn't recommend that room.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. We are sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We would have also moved you to another room upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

the rooms are very nice. hotel staff great

Posted Aug 28, 2017
Pros: cleanliness, size of room, wood floors in room
Cons: double pane windows to help with the noise
I would recommend that you ask for a room on the other side of the building away from the freeway.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your clean room and were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok

Posted Aug 22, 2017
Very noisy, but I'm a heavy sleeper. "Free breakfast" was more like free coffee and grab and go snacks. Facilities were clean and ok. If you're looking for a cheap night or two, just to sleep, this is the place for you.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry that our breakfast offerings were not so appealing to you. We have taken a note of your feedback as we plan any changes to our selections. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from vancouver

Nice location but cleanliness was terrible

Posted Aug 21, 2017
Bedding had no changed and room remained a strong smell even asking to change to another room. Hallway had lots after meal plates on the floor. Can't sleep at first night staying. Photos are the room condition when check in. Good location in Bellevue downtown. But House cleaning need big improvements.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Alvin, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Very basic with in room kitchenette

Posted Aug 1, 2017
Hotel adjacent to highway with lots of car noise. One of 2 desk chairs broken. Very few, inconveniently located outlets. Windows only open 6 inches. "Suite" contains kitchenette and one additional seat (in two bed room). No gym. Breakfast is coffee, oatmeal packets and packaged muffins. You can get kitchenware on request and coffeemaker, pots etc. Virtually no lobby or public space. There is a picnic table/barbecue/smoking area outside. Perhaps single bed rooms are more pleasant but would not recommend the double. Staff was generally helpful if you go to front desk and location/cost are good. There is a Trader Joe's just two blocks away if you want to stock up. Reasonably clean but overall you should think Motel 6 not Embassy Suites
Comment from Hotel Management
Aug 3, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your candid feedback. We are pleased you liked our location as well as our courteous associates, but I am sorry for not meeting all of your expectations. We hope you will choose us again the next time you are in this area. Sincerely, General Manager