Ratings based on 730 Verified Reviews

4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Olympia

Great Hotel!!

Posted Jun 16, 2018
This is a hidden gem of a hotel. Located in the heart of Bellevue. Despite the location being in the city and in close proximity to the freeway this is a very quiet and serene hotel. There is a very nice casual dining restaurant called Splash. Slash is very reasonably priced and the food is excellent. There is also a more fine dining restaurant and a nice bar on site as well. The staff was very friendly and helpful. The rooms were very clean and comfortable. Our room haf two floor to ceiling French doors that opened up with a beautiful view of the garden. I would definitely stay here again. I would definitely recommend this hotel to others.
Comment from Hotel Management
Jun 17, 2018 by Jiayi Jin, Hotel Management
Thank you Nicol, for choosing our hotel, and we are so glad to hear our facility as well as customer service meet your expectation. We look forward to seeing you when you visit the area again in the near future
5 out of 5
by A verified traveler

Posted Jun 15, 2018
Comment from Hotel Management
Jun 15, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and we are glad you enjoyed your stay with us. We hope to see you soon again in the near future
5 out of 5
by A verified traveler

Posted Jun 14, 2018
Nice place
Comment from Hotel Management
Jun 16, 2018 by Jiayi Jin, Hotel Management
Thank you for staying with us, and we are glad everything is within your expectation. We hope to see you soon in the near future.
3 out of 5
by A verified traveler from London

Posted Jun 11, 2018
Nice hotel, good facilities and pool, even if extremely difficult to navigate due to lack of signs. Largest issue was that lack of clarity from the front desk staff on what was included in the trip resulted in charges that shouldn’t have been billed, being billed- so expect to be charged more than you want to be. Unacceptably insincere apology from hotel staff when this issue was raised demonstrating a complete lack of customer service focus and understanding.
Comment from Hotel Management
Jun 15, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel of your recent stay, and we are sorry to hear that our customer service level did not meet your expectations. We sincerely apologize for the miscommunication and we do hope we could make up for you during your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2018
Great stay. Kickass bathtub. Breakfast was mediocre, but everything else was pretty stellar. One of the most comfortable beds I've ever slept on.
Comment from Hotel Management
Jun 13, 2018 by Jiayi Jin, Hotel Management
Thank you for staying with us, and we are glad to hear you had a good rest with our bed. We hope to see you again in the near future
5 out of 5
by A verified traveler

Posted Jun 9, 2018
Very nice hotel - all the conveniences you can want and more.
Comment from Hotel Management
Jun 10, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and glad everything is within your expectation. We hope to see you soon in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler from Cda

Quick to 405

Posted Jun 8, 2018
Town car service was ideal for a ride to a dinner function
Comment from Hotel Management
Jun 8, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and glad you enjoyed our towncar service. We hope to see you soon again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular hotel

Posted Jun 5, 2018
Cannot say enough about this hotel. The service, the accommodations, the location, all wonderful.
Comment from Hotel Management
Jun 6, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and glad everything is within your expectations. We look forward to your visit in the near future
5 out of 5
by A verified traveler

Posted Jun 5, 2018
Comment from Hotel Management
Jun 5, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and glad you had a wonderful time with us. We look forward to your visit again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Great facility!

Posted Jun 4, 2018
Ideal for fitness enthusiast! clean and good amenities
Comment from Hotel Management
Jun 7, 2018 by Jiayi Jin, Hotel Management
Thank you for choosing our hotel, and we are glad to hear you enjoyed the stay with us. We hope to see you soon again in the near future