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Reviews of Four Points by Sheraton Bellingham Hotel & Conference Center

3 out of 5
Four Points by Sheraton Bellingham Hotel & Conference Center
714 Lakeway Dr, Bellingham, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to Western Washington University. The A/C worked really well in our room but was terribly noisy in our family's joining room. The staff was pleasant and the stay was easy.
Stayed 1 night in Apr 2024
Response from Kayla - Operations Manager on Apr 9, 2024
Jennifer, Thank you very much for taking the time to leave us feedback on your recent stay. We do apologize for the noise your 2nd rooms HVAC unit was making. We will have our engineer team take a look again on this matter.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub, coffee 24/7
Stayed 4 nights in Mar 2024
Response from Dana Weber, General Manager on Apr 5, 2024
Thank you for staying with us!

8/10 Good

Olli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fairly close to downtown and easy to walk to even though it's on the other side of the highway. Pricing was a bit high considering that it's just a normal chain hotel and breakfast is not included.
Stayed 1 night in Mar 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Olli, Thank you for taking the time to leave us some comments regarding your recent stay.

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in Bellingham. Good deal was a deal.
Stayed 2 nights in Mar 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Jacob, Thank you so much for the kind words you left after your recent stay with us.We strive for our guests to leave happy. We hope to see you on any future travels to the area.

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very comfortable. The on-site restaurant/bar was much appreciated after a long day. The desk clerk was very helpful with a small issue in the room which he took care of promptly. Good service.
Stayed 1 night in Mar 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Michael, Thank you for taking the time to leave us a review regarding your stay with us. We always appreciate when we get to celebrate a job well done with our staff! We hope to see you when your travels bring you back to the area.

10/10 Excellent

Leif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to WWU and safer than any other hotel we’ve stayed in.
Stayed 2 nights in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Leif,Thank you for the kind words regarding your recent stay! We strive to make our guests feel relaxed and safe, I'm glad we delivered this for you. We hope to see you again on your next visit to WWU!

8/10 Good

D And M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was too short to really enjoy the amenities, but the beds were very comfortable .
Stayed 1 night in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
D and M, Thank you for leaving us some feedback. We hope the next time you stay with us, you get the full experiance!

6/10 Okay

Glenda

Traveled with family
Liked: Staff & service
lobby was nice staff excellent rooms ok
Stayed 2 nights in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Glenda, Thank you for the great feedback regarding our staff! We appreciate getting to celebrate a job well done.

10/10 Excellent

Twyla-Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property not super up to date but otherwise great.
Stayed 1 night in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Twyla-Lea, Thank you for taking the time to leave us a review regarding your recent stay. We are so glad you enjoyed your stay here, we hope to see you on any future travels to the area.

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't like wasnit was hard to find. It is behind a store. The indoor pool and hot tub were nice. The one restaurant we ate at on the property is geared for adults. Not much on the menu that my Grandkids would eat.
Response from Kayla - Operations Manager on Apr 6, 2024
Christine,Thank you for taking the time to leave us a review.We hope to see you when future travel brings you back to the area.

6/10 Okay

Jackie

Traveled with family
Liked: Staff & service
Pool area was small and pool was pretty chilly. Hotel location is right by the freeway, so noisy. Hotel itself is a little rough around the edges and our room had a strong chemical smell from cleaners and the clorine from the pool (we were in a room across the hall from the atrium where the pool is). It is just an average hotel. It was clean and the staff are nice.
Stayed 1 night in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Jackie, Thank you for taking the time to leave us a review regarding your recent stay. We will be sure to pass your comments along to our management team.

10/10 Excellent

Maverick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place rocks
Stayed 1 night in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Maverick,Thank you so much for the great rating of your recent stay! we hope to see you again.

10/10 Excellent

Alfred

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby staff was friendly and helpful. Pool area with hot tub was fantastic. Rooms were clean and spacious. Reasonably priced.
Stayed 1 night in Feb 2024
Response from Kayla - Operations Manager on Apr 6, 2024
Alfred, Thank you for your great comments regarding your recent stay. We are glad to hear your stay was relaxing & enjoyable. We hope to see you when you return to the area!

10/10 Excellent

Marci, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with some outdated tech
The service, location and general condition of the hotel were great. The front desk was accommodating. However, the wifi did not work, and their TV On-Demand service was TERRIBLE. They have a movie rental service which shows the movie we rented at a very low resolution. We managed to get the rental refunded. We enjoyed the stay overall but they need a serious IT overhaul.
Stayed 1 night in Jan 2024

8/10 Good

Raquel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Steven Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and responded to every need.
Stayed 1 night in Jan 2024

8/10 Good

Ronald, Vancouver

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2023

10/10 Excellent

Duane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice surprise! Our room was exactly what I requested, except it was the cleanest hotel and room I've stayed all year. It was a good value, large room, comfortable bedding, refrigerator, microwave, safe, and a full armoire. Large bathroom and shower. Both restaurants are excellent. I'll make this my prefered hotel when I am in Bellingham. Also, it's easy access to I5 and Fairhaven.
Stayed 2 nights in Dec 2023

10/10 Excellent

Twyla-Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Walter, Custer

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel staff were great, the bed comfortable, but the business center computer was down, the last night of course was a Saturday and the room above us was having a party. The hotel itself has very few extras, like breakfast, etc.
Stayed 3 nights in Dec 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Walter, My apologies for these items being apparent during your stay with us.We are working to make sure this stays an isolated incident.We hope to welcome you again soon.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Gina,Thank you for the feedback from your recent stay with us!

8/10 Good

v t grace

Stayed 1 night in Dec 2023
Response from Dana Weber, General Manager on Dec 18, 2023
Thank you for staying with us!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Jim,Thank you for the feedback from your recent stay with us!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Kenneth,Thank you for your feedback on your recent stay with us.We hope to welcome you again soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my brief stay was great
Stayed 1 night in Dec 2023
Response from Dana Weber, General Manager on Dec 6, 2023
Thank you for staying with us!

10/10 Excellent

Lyndsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, convenient. We had a great stay!
Stayed 1 night in Nov 2023
Response from Dana Weber, General Manager on Nov 30, 2023
Thank you for staying with us!

10/10 Excellent

Rebecca, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Nov 2023
Response from Dana Weber, General Manager on Nov 30, 2023
Thank you for staying with us!

8/10 Good

Porter

Stayed 1 night in Nov 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Porter,Thank you for your feedback, we hope to welcome you again soon!

8/10 Good

Joel, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, firm beds. Quiet. Walkable to downtown. Water pressure in shower is low. In wall heating unit is very loud even on low speed, I had to turn it off while sleeping. I would return again.
Response from Kayla - Operations Manager on Nov 30, 2023
Joes, Thank you for taking the time to leave us a review of your recent stay with us! We do deeply apologize for the HVAC unit as well as the water pressure. We hope to see you on your next visit to the area.

4/10 Poor

Richard, Oakdale

Stayed 3 nights in Oct 2023
Response from Kayla - Operations Manager on Dec 19, 2023
Richard,It seems we dropped the ball during your stay.We deeply apologize and would appreciate any feedback on your recent stay with us.

2/10 Terrible

Daniel

Stayed 1 night in Aug 2023
Response from Kayla - Operations Manager on Nov 30, 2023
Daniel, Seems we dropped the ball during your stay, we deeply apologize.We would appreciate any feedback to better our services for our guests.

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice clean rooms.
Stayed 2 nights in Nov 2023
Response from Dana Weber, General Manager on Nov 13, 2023
We are glad you enjoyed your stay! We look forward to seeing you again!

2/10 Terrible

Ian

Stayed 1 night in Nov 2023
Response from Kayla - Operations Manager on Nov 7, 2023
Thank you for taking the time to leave us a score, we appreciate any and all feedback. We do apologize it seems we dropped the ball on this stay.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Dana Weber, General Manager on Nov 30, 2023
Thank you for staying with us!

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Dana Weber, General Manager on Oct 31, 2023
We are sorry your stay was less than spectacular. In the future do not hesitate to contact our team direct if your stay is less than great. We hope to see you again soon.

6/10 Okay

Collin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast was only available for an additional cost which I probably could've read the fine print and found out but it was still disappointing. The TV system in the rooms is outdated and only allows on demand movies to rent from the hotel (at $20 a piece) or local TV. No option to log into any streaming accounts of your own. Hot tub and pool were great although the hot tub needs some tile repairs. Staff were all awesome especially in the restaurant.
Stayed 2 nights in Oct 2023
Response from Dana Weber, General Manager on Oct 26, 2023
Thank you for staying with us and sharing your feedback. To follow up on your stay, we will be switching out our TV system in November to an updated platform allowing for streaming. In addition, we will be re-tiling the hot tub before the end of the year. We hope to see you again soon and thank you for staying with us.

8/10 Good

Tami

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location, Location, Location! Perfect with my student on the North end of WWU. The staff was friendly but overall the hotel seemed a bit understaffed. Love the decor and never had a problem with parking. Nice room space just wished for a sink outside of the bathroom.
Stayed 2 nights in Oct 2023
Response from Kayla - Operations Manager on Oct 24, 2023
Tami, Thank you so much for leaving us great feed back from your recent stay. We are so thrilled to hear the ease our location provides to visit with your student.We wish them a great year and hope to see you on future travels.

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Kayla - Operations Manager on Oct 24, 2023
Angela, Thank you for taking the time to leave us feedback from your recent stay. We seemed to have missed some key points for you, please feel free to share with us.

8/10 Good

Erin, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dana Weber, General Manager on Oct 24, 2023
Thank you for staying with us!

4/10 Poor

Fiore

Stayed 1 night in Oct 2023
Response from Dana Weber, General Manager on Nov 13, 2023
We are sorry to hear that your stay was not up to your expectations nor our standards. If there is anything we can do to rectify this, please let us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Kayla - Operations Manager on Oct 20, 2023
Thank you for taking the time to leave some feedback from your recent stay with us!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking lighting was very poor, that needs to improve.
Stayed 2 nights in Oct 2023
Response from Dana Weber, General Manager on Oct 16, 2023
Thank you for staying with us. We will look at improving the lighting in the parking lot. Thank you for letting us know.

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dana Weber, General Manager on Oct 17, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Diyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a really nice place. Comfortable beds. nice pool and hot tub area and lovely foyer.
Stayed 1 night in Oct 2023
Response from Kayla - Operations Manager on Oct 11, 2023
I recognize your time is valuable and appreciate the feedback you have provided. We are so glad you enjoyed your stay with us, we hope to see you on nay future travels to the area. Sincerely,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. I sincerely apologize for failing to meet your expectations.I will be sharing this experience with our housekeeping management team to ensure this stays an isolated incident..We are deeply apologetic and do not believe this is how our guest should experience our service.Our guest should feel as though their privacy and well being are cared for with our service.

8/10 Good

Ruby

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Dana Weber, General Manager on Oct 31, 2023
Thank you for staying with us!

8/10 Good

Catherine

Stayed 1 night in Oct 2023
Response from Dana Weber, General Manager on Oct 31, 2023
Thank you for staying with us!

8/10 Good

Deanna, Snoqualmie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. We enjoyed breakfast twice and dinner, all were very good with delicious choices.
Stayed 2 nights in Oct 2023
Response from Kayla - Operations Manager on Oct 11, 2023
Deanna, Thank you for taking the tile to leave us valuable feedback. We are so glad to share your comments with our food and beverage team!We hope to see you again soon.