Buffoons and thieves
Posted Aug 23, 2016
I booked a 2 night stay at this hotel through Expedia in association with a baseball showcase my son was attending. When we arrived on the check-in date at around 11 pm, we were told that our room would not be available due to a burst pipe. They had arranged for us to stay at a sister hotel about 20 minutes away, and said the first night would be free and we would receive a refund through Expedia. Since we were traveling with several bags I asked if we could just stay at the other hotel for both nights. She said that would be no problem. We went to the other hotel and checked in, but when we returned the next night, we were told that we weren't booked for a second night, and that we should pay for the second night with a credit card and that both of the original booked nights would be refunded through Expedia. A month later, there were no refunds of any kind on my credit card, so I called Expedia, who were very helpful. They spoke with the SpringHill Suite manager, who acknowledged the first night's refund but refused the second. After much discussion, Expedia agreed to refund the second night at their expense. What a joke of a hotel -- really, motel, and an incompetent staff and manager. They just said yes to everything during the stay, with no intention of following up or honoring their promises. Even the one night the manager admitted should be refunded wasn't until we called a month later. Buffoons.