Ratings based on 846 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
ok hotel needs upgrade but upgrade coming in 2018-19
4 out of 5
by A verified traveler

Time to upgrade the furniture and surrounding

Posted Jul 5, 2017
Bathroom floor using slippery tiles. Furniture and building looks old. We forgot to give Staff whom led us to our room tip. Went down wanting to pass tip but her face immediately turn from smile to stern after seeing me. Decided to keep my buck. But other staff very professional and friendly. I will give it 4
Comment from Hotel Management
Jul 10, 2017 by David Wicker, Hotel Management
Dear Adam, Thank you very much for sharing your experience at our Hotel. We are now in the process of planning for our upcoming renovation plan and take your comments on board. We are concerned to learn that our staff did not perform as expected and we do apologize for this. Further investigation was conducted with the team to ensure that guests' expectations are met on each visit. We sincerely hope that we will have another opportunity to welcome you back to the hotel. Best regards, David Wicker General Manager
5 out of 5
Recommended
for Families
by A verified traveler from San Diego, California

Spacious Suite space. Best breakfast buffet ever

Posted Jun 28, 2017
Pros: Nice and spacious pool. Big suite. Incredible breakfast buffet
Cons: I'm surprised the checkin process needs to enter my kids (age 6 and 7) info, which doubles the time doing my check in.
Location: This hotel is right in the city central we can easily walk around for food or shopping.
Stayed with my wife and 2 small kids in a Suite for the first time and this place exceeds our expectation. Spacious suite. Professional staffs and service. And clean. The pool is quite big my kids love it. Breakfast buffet on ground floor, is the best I've ever had in any hotel. Ever. So many fresh and delicious selections for both Western (my girl) and Eastern (my boy) taste.
Comment from Hotel Management
Jun 30, 2017 by David Wicker, Hotel Management
Dear Tony, Thank you so much for sharing your positive comments. It is nice to hear your compliments about our pool, suite rooms, staff service, especially our breakfast buffet. We appreciated your additional feedback regarding the checking for kid, all staying-in customers should be required fully information however we will reviewed as to how to enhance the checking process smoothly. We look forward to welcoming you again soon at our Hotel. Best regards, David Wicker General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SGP

Great location

Posted Jun 26, 2017
Great location, clean room. Strong WIFI. There are rooms of improvement for the attitude of the receptions.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Really nice hotel, well located

Posted Jun 13, 2017
Pros: location and presentation
Location: well located for market, shopping and tourist areas
Arrived at night, really impressed on arrival, pleasant staff clean well maintained rooms, well located close to market and tourist locations
Comment from Hotel Management
Jun 16, 2017 by David Wicker, Hotel Management
Dear GL, Thank you for leaving us with your excellent feedback. As you have kindly mentioned in your review, our Hotel is located in a very strategic area where you can find many interesting tourist attractions. We are very lucky to receive many compliments from our guests about our service and room just like yours. We would like to welcome you back another time. Best regards, David Wicker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chu

Nice and excellent service

Posted May 24, 2017
Very happy with the hotel staffs, friendly and pleasures place to stay Thanks very much new world
5 out of 5
Recommended
for Everyone
by A verified traveler from Caloundra, Australia

Satisfied Returnees

Posted May 17, 2017
Pros: Location, high quality, superb breakfast, cleanliness, friendly staff.
Cons: Not to let this standard slip.
Location: Location is perfect. Close to Ben Thanh Market, lots of eating houses, and opposite a beautiful park.
We return every year as excellent location, staff go out of their way to please. One example, we booked seats at the Opera House and a staff member went personally to collect our tickets. What more can I say. This sets the standard which makes the stay all the more pleasant for us.
Comment from Hotel Management
May 19, 2017 by David Wicker, Hotel Management
Dear Diane, Thank you for your continuous support and loyalty our Hotel. It is always good to see returning guests. We are proud that our outstanding staff service contributed to your exceptional stay. We appreciate your compliments on our strategic location, superb breakfast and cleanliness. Thank you once again for choosing our Hotel and we look forward to welcoming you back soon. Best regards, David Wicker General Manager
4 out of 5
by keith

This traveler left a rating score only Posted May 11, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from perth WA

Great hotel in excellent location.

Posted May 10, 2017
Pros: Room size, comphy bed & pillows & pool area.
Cons: Only thing would be shower instrad of bath/shower
Location: Ben Than markets , palace, post office ,shopping plaza's, restaurants
Within walking distance to markets and other sighseeing places. Great pool area, rooms were a good size & very comfortable beds. Staff were very helpful & friendly. Nothing a bother to get or fix. We upgraded on last two nights to the club room. Wow defiantly worth the extra money. Great hotel & great country.
Comment from Hotel Management
May 15, 2017 by David Wicker, Hotel Management
Dear Sue on, Thank you so much for this glowing review of our Hotel. It is a pleasure to receive such great feedback highlighting your wonderful stay. Thank you again for your lovely comments about our staff, pool area, location, rooms and especially our Club Lounge. Your comments on the shower are noted and these will be addressed in our upcoming renovation project. We look forward to welcoming you back for another fantastic stay on your next trip to Saigon. Best regards, David Wicker General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Pros: Location and Service
Cons: Pool needed attention.
Nice hotel in a good location. Service was great - we had the VIP package and really liked the 10 floor lounge. Jasmine (lounge supervisor) was terrific and took care of any questions or needs. One minor issue was that the pool area was rented out for all day Saturday. It was packed with a sponsored party. Hip the front desk supervisor arranged for us to go to a sister hotel for the afternoon to enjoy their pool. Nice compromise. The last two days of our visit after the big party, the pool was very cloudy and dirty, so couldn't be enjoyed which is essential when the temperature with humidex is 47 Celsius (117 f)