Ratings based on 100 Verified Reviews

3.7 out of 5
71% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

nice hotel bit far away from shops and beach

Posted Oct 19, 2017
Pros: clean and quiet
Cons: childrens outdoor playground in desperate need of repair, flooring dangerously loose and uneven. crazy golf also in need of urgent repair.
food repetitive, childrens food was beef burger or hotdog with chips for lunch and dinner every day for a week. chef needs more variety
Comment from Hotel Management
Oct 20, 2017 by HOliday Palace, Hotel Management
Dear custommer, thanks for your comments. Crazy golf will be repair next week. About A&B i think we can imprueve more, but in our opinión is great. Best Regards Holiday Palace
3 out of 5
by A verified traveler

Mixed feelings

Posted Aug 14, 2017 on Hotels
I have mixed feelings about this stay. Let me just start by saying that though we got the best out of our holiday, we would not return to Holiday Palace. So, the location is in Benalmadena but closer to the Fuengirola side, away from all the "action". Our ride from the hotel (34 Euro for 5 people) took us through some really nice areas so we were excited until we realized that Holiday hotels are pretty secluded. No shops, restaurants, nothing really outside of the hotel unless you are ready to walk (or take the bus) about 30 minutes to Fuengirola. The hotel itself was fine, the staff was trying to be helpful but had their limitations. The rooms were clean, so were the common areas, however, playground was dangerous (uneven surfaces, we had to witness a kid fall on his face after tripping), the minigolf is a joke (torn, broken, uneven, etc.). The hotel pool was nice though it got pretty crowded by the afternoon which also reflected in the cleanliness of the water. If you pick this hotel, go there for the Beach Club not the beach itself as the hotel has no private beach, and the access you have to it takes you to a rocky beach area. There are much nicer beaches if you don't mind the hike towards Fuengirola. The hotel shuttle takes you up and down the hill between 10-18.00, the opening hours of the waterpark, if you come after that, you will have to walk up a steep hill. I could go on but there is no more space here. Beach club good for kids taller than 120 cms or up to 3 yrs.
Comment from Hotel Management
Aug 20, 2017
Dear customer, thank you for staying at Holiday Palace and comment about us. Opinions about positive, thank you. As for the location, certain that we are in a zone where you have to take public transport to areas of bars or restaurants, but this can also be something positive, example tranquility, safety, no noise... is a point of view. Thanks again Best Regards Jose Gª Vico Holiday Palace
3 out of 5
Recommended
for Everyone
by A verified traveler from northampton

Nice hotel and closer to the beach

Posted Mar 29, 2017
Pros: The cleanliness
Cons: Courtesy room be provided to family with little kids
Location: Walk down the beautiful Beach Mountain rope drive
All was very good with exception of the last day when we were expected to check out at 12 and had to stay at the reception till 1500hours. We had been earlier on promised to be given a courtesy room after checking out that early as our flight was due to leave late evening
Comment from Hotel Management
Sep 14, 2017 by Holiday Palace, Hotel Management
Dear client, until the last day we can´t confirm you if its posible to have the room later, because we recieve bookings 24 hours, sorry. But we have a courtesy zone in floor -1. Best Regards Holiday Palace
3 out of 5
by A verified traveler

Not impressed

Posted Feb 17, 2017
Cons: Comfort. Staff.
The only thing we liked about this hotel was was 1 barman and 1 waitress. Would not reccomend unless you want a very low cost holiday.
Comment from Hotel Management
Sep 14, 2017 by Holiday Palace, Hotel Management
Thanks for your comments, we will try to improve our service for the future
3 out of 5
by Ranganath

Spacious with less facilities

Posted Jan 5, 2017 on Hotels
We went as a family of four to stay at Holiday palace over the new year of 2017. The front of teh house was welcoming and clean. But there was only one receptionist attending to whole lots of things, this did not help most of the time as he or she had to deal with newcomers and other queries from the people staying in the hotel. We had booked junior suite which was spacious and clean. There was a small kitchennette with basic facilities. The room was cleaned regularly and the beds were big enough with a nice courtyard but not much of a view in lost of the rooms. The location is ideal if one hires a car as it is midway between Malaga and Marbella and most of the scenic places is an hour drive. The restaurant food seems to be a good spread on day 1 but becomes very boring from day 2 onwards as there was not much variety or theme during rest of the stay. Also couple of families were vegetarians there was not much of a variety even on the new year eve party, which was a great disappointment. The restaurant staff are very hard working and tried accommodate our requests with their best abilities. The facilities like swimming pool and tennis courts were of good standards but as we had booked half board we were charged to use even the pool. This was not clear when we booked the accommodation and I think the website should be explicit. We were charged even for water at the restaurant. Overall the accommodtaion i spacious the location is ideal only if you have a hired car.
3 out of 5
by A verified traveler

Photos tell a lie

Posted Jan 4, 2017 on Hotels
Not great fare for vegetarians . We are a bunch of 4 Indian families that goes to a resort every year from UK and have experienced many such beach side resort s in Spain . This be one was good for facilities such as an indoor pool and access to beach . The negatives were very poor food ( we were 1/2 board ) and very little entertainment for the little ones . We forked out 250£ for 31st night and the party and the food was very poor value for money
Comment from Hotel Management
Sep 14, 2017
Dear client, thanks for your comments and we try to imprueve for the future en A&B Best Regards Holiday Palace
2 out of 5
by A verified traveler

Not value for money

Posted Jan 3, 2017
Poor quality of food, no variation and very little choice. New Years dinner was a disaster. Overworked and understaffed,felt sorry for the staff. Clean rooms.
1 out of 5
by A verified traveler from london

Dated and dirty

Posted Nov 29, 2016 on Ebookers
Upon arriving we were greeted by a friendly receptionist who went through all the details of our stay. First impression was the hotel looked amazing and clean. The weather wasn't great and I wasn't expecting to pay to use the indoor Poor which was open at ridiculous time of 11am-3pm only. £8 for a 30 min sauna session seemed ridiculous. We were expecting 4 twin beds as sold by e bookers only to be told this actually dosnt exist in the hotel. To the credit of the staff they put in an extra fold up bed in the living room so we ended up with 2 beds a sofa bed and this fold up bed for 4 adults with one child. The room isn't what you expect in a 4 star with everything pretty dirty and dated esp in the kitchen. It was pretty depressing to be in the hotel so we spent most of the day out in the rain. Hotel shop prices expensive even for a bottle of water but the breakfast buffet had a good offering. On the whole staff friendly and pleasant. Rooms need a thorough clean and updates and you shouldn't be paying for use of an indoor pool at a family holiday hotel.
4 out of 5
by A verified traveler

Posted May 4, 2016 on Hotels
Great complex gps shows slightly wrong due to size of site, its actually four hotels on site.
3 out of 5
by A verified traveler from manchester

Just returned from a 10 night break

Posted Oct 29, 2015
Pros: The rooms were spacious with a separate kitchen and 2 queen size beds
Cons: The adult evening entertainment and the food service and quality
Location: The hotel is situated at the end of benalmadena the bus runs along the coast for 1.55 euros to toromolinos or benalmadena marina
We have just been for a family holiday after previously staying at the Polynesia and we were extremely let down the rooms are spacious well equipped and clean but that is where it ends. The hotel has a big function room for entertainment which it only used on a Friday and Saturday night all other nights the children were dancing with the entertainment staff at the bar not sure if this was a ploy to stop adults getting to the bar but definitely no bar to have a quiet drink. There was no entertainment we had to go to Polynesia to watch their entertainment and pay for all our drinks. The health spar was included but you had to buy a 3 euro hat and pay to use the sauna and steam room. The food was very bland and we had to wait for the Buffett to be refilled as not enough staff to cope. There was no choice of which bar to use as the manager decided if he would open the pool bar or not and you had to walk upstairs when you wanted a drink or food and because the pool bar was closed no music by the pool. I definitely will not be returning.