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Reviews of DoubleTree by Hilton Hotel Bend

4 out of 5
DoubleTree by Hilton Hotel Bend
300 Nw Franklin Ave, Bend, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 316 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Trevor

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a fault per se, but the whole building was under renovation during our stay and quite dirty. No advance warning was given to us prior to our stay that this would be happening. Felt like walking through an active construction site, with construction workers and construction materials strewn everywhere. Again, no advance warning that apparently the gym, spa and pool were not available, and that we were essentially staying in an active renovation. For some reason our rooms door would not lock, and when brought to the attention of the front desk they would "send someone to take a look", which never happened. Every morning we would truck out our valubles to the car since we couldnt trust the door to actually lock when we were away. Totally understand that renovations happen, but without any notice was unacceptable. Certainly not what I would expect from a Hilton property.
Stayed 2 nights in Apr 2024
Response from Dtbend on Apr 15, 2024
Hello and thank you so much for taking the time to give us your feedback. Without it we are unable to continue to improve on our guest satisfaction. I do apologize for the ongoing renovations and the impact it had on your stay. The renovations should be completed on or around June 1st. I really hope that you can still consider us as an option for your stay the next time you visit Bend. We will be rebranded as a Hilton Tapestry and would love to share our beautiful new hotel with you. Thank you

6/10 Okay

Kenneth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were renovating.
Stayed 2 nights in Apr 2024
Response from Dtbend on Apr 13, 2024
We very much appreciate your feedback. It is very important to us as we are always striving to improve our guests experience. We will be happy to see you again soon.

6/10 Okay

Mike

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property was clean. The staff lacked any interest in customer service and actually seemed bothered when asking for assistance. The hotel was renovating and the odor from chemicals was extremely strong. The workout room wasn’t useable. Parking was a joke. But the elevator worked!
Stayed 2 nights in Apr 2024
Response from Dtbend on Apr 13, 2024
Thank you very much for your feedback. It is essential for us to continue to our goals to improve on our guest experience. We hope to see you again once all the renovations have been completed.

2/10 Terrible

Georgina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris on Mar 23, 2024
We are sorry to hear your experience was anything less than extraordinary, Georgina. Our team is constantly striving to provide service that goes above and beyond the expectations of our guests. We hope you will give us the opportunity to host you again at some point in the near future!

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy walking downtown Bend
Stayed 1 night in Mar 2024
Response from DoubleTree Bend on Mar 19, 2024
Thank you for the great review!

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parked in a spot with some cones next to it. The next day was accused via a note taped to my window of moving the cones which I did not.
Stayed 1 night in Mar 2024
Response from DoubleTree Bend on Mar 19, 2024
Thank you so much for your feedback! Sorry for the confusion around the cones. We are looking to keep everyone safe during this renovation. We hope to see you again soon!

10/10 Excellent

David, Venice

Liked: Cleanliness, staff & service
The hotel was great for what i needed. Even though renovation was going on it did not bother me. The spa was in horrible condition, it's a shame that this is not addressed by the hotel. It's not much of a complicated fix, just resurfacing.
Stayed 7 nights in Feb 2024
Response from DoubleTree Bend on Mar 19, 2024
Hello and thank you so much for your great review! I would like to let you know that our spa is actually in the process of being resurfaced right now and the next time you visit us it will be ready for you to use. Thanks again and have a great day!

10/10 Excellent

Enes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently remodeling, but other than that. It was a great place to stay.
Stayed 1 night in Feb 2024
Response from Chris on Feb 24, 2024
Thanks for the kind review, Enes! We appreciate you allowing us to host you during your recent stay in Bend. Indeed, a remodel is currently underway at the hotel with minimal interruptions to guest accommodations. We look forward to unveiling the new and improved property in May 2024 and hope to see you again during your next visit!

10/10 Excellent

Yanine

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and the room was very clean!
Stayed 1 night in Feb 2024
Response from DoubleTree Bend on Feb 9, 2024
Your great review is very much appreciated. We hope to see you soon!

10/10 Excellent

Kanya

Stayed 3 nights in Oct 2023
Response from Chris on Mar 23, 2024
Thank you for the review, Kanya! We hope to host you again in Bend soon.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to downtown Bend, with parking included, which is a bonus in this area.
Stayed 1 night in Jan 2024
Response from DoubleTree Bend on Feb 9, 2024
Thank you for the great review! We look forward to seeing you the next time you are visiting Bend

6/10 Okay

Chad

Liked: Cleanliness, room comfort
Great location, walk to downtown
The hotel is the process of updating, but if you stay in a room that hasn’t been updated, be aware that there are no USB ports in the rooms. We were unable to charge our phones without buying plug-ins. Also, parking isn’t free.
Stayed 2 nights in Dec 2023
Response from DoubleTree Team on Feb 9, 2024
Thank you for taking the time to give us your feedback. Without it we cannot continue to improve upon our guest experience. I do apologize for this inconvenience during your stay. The USB issue will be addressed during this renovation. I hope we will see you again the next time you are visiting Bend.

10/10 Excellent

Basia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DoubleTree Team on Feb 8, 2024
Thanks for the great review! We hope to see you the next time you visit Bend!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from DoubleTree Bend on Feb 8, 2024
Thank you for the review. We look forward to seeing you the next time you visit Bend.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from DoubleTree Bend on Feb 9, 2024
Thanks for the great review! We hope you choose to stay with us again the next time you visit Bend!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
I don't have any complaints, but I would recommend some maintenance to avoid future water damage. My room was in need of new sink, tub, and counter sealant. There was also a crack in the shower pan that could let water down to the floor below.
Stayed 1 night in Dec 2023
Response from DoubleTree Team on Feb 8, 2024
Thank you for your feedback. We cannot continue to improve on our guest's experience without it. We are going under a complete remodel and rebranding. We hope you can come back and see all the changes!

10/10 Excellent

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree Team on Feb 8, 2024
Thank you for the great review! We look forward to seeing you the next time you visit Bend.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from DoubleTree Team on Feb 8, 2024
Thank your for the great review! We look forward to seeing you the next time you visit Bend.

2/10 Terrible

Andres

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.
Stayed 2 nights in Dec 2023
Response from DoubleTree Bend on Feb 9, 2024
I'm sorry to hear your stay with us ended on this unsatisfactory situation. We always strive to make things right with our guests. Thank you for your feedback and we will most definitely use this feedback to improve upon our guest experience. I hope you can come back and stay with us the next time you visit Bend

8/10 Good

Suzanne

Stayed 4 nights in Nov 2023

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pillows had a bad smell need new pillows
Stayed 2 nights in Nov 2023

8/10 Good

Angela

Stayed 2 nights in Nov 2023

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice well located property
Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Fairly clean, Stairs to downtown are great!
Stayed 2 nights in Oct 2023

4/10 Poor

Sallye, Topeka

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lots of additional charges that were not apparent when we made a 3rd party reservation.
Stayed 2 nights in Oct 2023

6/10 Okay

Alice

Traveled with partner
Disliked: Amenities
I didn't like the parking fee or the cost of breakfast
Stayed 2 nights in Oct 2023

8/10 Good

Ryan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close in to everything in Bend. Property is a bit dated. The warm cookies they gave us at checkin were awesome.
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Should supply more linens. Could use more parking.
Stayed 3 nights in Oct 2023

10/10 Excellent

martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mmmm....
Very bad customer service at the front desk. Really bad. Sad, because everything else was wonderful. This doesn't stop me going back to your hotel in Bend. Perfect location, excellent service. Just one person can be nasty, but it gives you a bad feeling.
Stayed 2 nights in Oct 2023

4/10 Poor

Audrey

Stayed 2 nights in Oct 2023

8/10 Good

Steven

Stayed 1 night in Oct 2023

2/10 Terrible

Roger

Stayed 4 nights in Sep 2023

4/10 Poor

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Wifi
Nice property but the Wifi was unavailable all morning Oct 1. I either couldn't get the log in to come up or when it did when I entered name and room number it would just spin. It worked the night before even though it took a couple tries to get it to login. I went to the front desk to get help and the woman there was no help at all. She just said sometimes it doesn't work with Apple products because of extra security... I work for Apple and travel all over the world and never have problems logging on to Hotel Wifi's. When I mentioned that to her she got flippant with me and said 'well you explain to me why it doesn't work then'. Pretty ridiculous encounter and not helpful at all to say the least. Not to mention Apple products make up a pretty significant user base I don't think you want to exclude. I ended up having to use my phone as a hotspot in low data mode to get some work done. Regardless not acceptable
Stayed 1 night in Sep 2023

8/10 Good

Jaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Susan

Traveled with family
Liked: Staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

Patricia, Eagle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff cheerful welcoming.
Stayed 1 night in Sep 2023

4/10 Poor

Bruce, Redding

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very very expensive for so-so rooms. Check in takes way too long, poor front desk clerks are typing away forever to get your room keys. Makes no sense. Getting the "free" internet is a crazy hassle ... enter all your life info, then click through a zillion ads, and then it fails, start over! Not good won't stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Shelby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal at the front was very nice and friendly. Makes all the difference. Rooms were clean and looked nice,although a bit of an “old” smell. Great location and price, would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean rooms and friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, clean, and comfortable. The staff were super helpful, we asked if we could have two beds instead of one and that was sorted quickly and easily. We needed an extended checkout (1pm) and again the staff were accommodating and it was arranged so that we could go rafting and come back, shower then check out. All in all very good service. There are a lot of food options in Bend and the staff were happy to recommend places. We didn’t use the restaurant, but they did advise the all-you-can-eat breakfast was $13 per person and was available until 9.30am. The is a small pool on site as well, which was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Shari

Stayed 3 nights in Aug 2023

6/10 Okay

Dawn

Stayed 1 night in Aug 2023

2/10 Terrible

Andrew

Traveled with family
Disliked: Staff & service, amenities
No one at front desk! Even when checking into hotel, we had to wait over ten minutes for someone to show up. We had to ask waitress or bartender in dining room when we had questions because no one was at front desk. Since we booked through Expedia, they kept adding charges to our room. Breakfast, parking and wifi. When we chose the "complimentary" wifi, wifi service was extremely slow and we were required to divulge personal information to logon. Very poor service compared to other places we have stayed!
Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean.
Stayed 3 nights in Jul 2023

8/10 Good

Donald, Lake Oswego

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is very close to downtown Bend. However, our room was a bit dingy with a lack of power outlets, old/damaged lamp shades and older furniture.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Average stay, pricy for quality of room
The price we paid was not equal to the quality of room in my opinion. It looked kind of outdated (for the $500 per 1 night stay), but kitchen & sink area were updated. The room had an unpleasant smell when we first arrived, but we opened the window to air it out and really only were there to sleep. The pool door was unable to be unlocked with our key, but a staff member helped and let us into the pool.
Stayed 1 night in Jul 2023

8/10 Good

Renee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasnt the greatest. We couldnt even finish the coffee or juice we poured. Room and facilities were great, bed was very comfortable. No easy guide menu on the tv so was a little annoying to scroll through for a movie or show before bed.
Stayed 1 night in Jul 2023