Misleading, not a HOTEL!!!
Posted May 19, 2015 on Hotels
This was not a Hotel or a Condo, this was a home rental which we were not aware of nor prepared for. I think Hotels.com should remove it from there list of providers. The home was neat and clean but did not have shampoo, conditioner, coffee, tea. ALSO, the front desk was 15 minutes away in a car!!! When we checked-in it was night time and the staff was giving us directions and I was thinking he has kidding, then another staff member offered to escort us there because in the dark it would be really hard to find. It sure was, because even the hotel staff got lost! Since this was a home-rental we had to remove all bedding from the beds, put all towels in bath tub, run the dishwasher and take out all our own trash! We were not expecting this from Hotels.com. We spent over 30 minutes driving there & back to the front office just to check out. Too much time wasted (driving/cleaning up) on a busy family weekend. Pool and rec center was a 15-20 minute drive around Eagle Crest and was poorly marked. In addition, gas fire place did not work, DVD player did not work and phone did not work. I did call the front desk to have these fixed, only the DVD was fixed. One last thing ... the mattress had a plastic cover for protection which made it miserable (hot) and uncomfortable to sleep on.