4.3/5 Very Good

587587 verified reviews
Cleanliness
4.4/5
Cleanliness 88%
Staff & service
4.4/5
Staff & service 88%
Amenities
4.3/5
Amenities 86%
Property conditions & facilities
4.3/5
Property conditions & facilities 86%

2/5 Poor

Sad face IconDisliked: Cleanliness

My room was not properly cleaned. There was stuff left behind from the previous guests
Stayed 1 night in Feb 2020
0
Jackie
We are so sorry to hear about the issues you experienced during your stay with us. We value all customer feedback and will use your comments as a training opportunity to assist us in our effort to constantly improve our quality of service. We hope this will not deter you from returning again in the future.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

Stayed 1 night in Feb 2020
0
Jackie
We are so pleased to see that you enjoyed your recent stay with us and hope to see you again soon for another visit to beautiful Bend, OR.

1/5 Terrible

Sad face IconDisliked: Property conditions & facilities

Terrible experience

Hot tub was not in operation. I deliberately booked that hotel for the hot tub, and it was not disclosed when booking that the pool/hot tub was under repairs.
Stayed 1 night in Feb 2020
0
Jackie
We are so sorry that you were unable to use the hot tub during your stay with us, it was an unfortunate and unforeseen circumstance that the pool area was down longer than planned. We hope you will come back and see us again now that all of the work in that area of the hot is complete so you can have a change to enjoy our hot tub and pool facilities.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, room comfort

Great staff and amazing service.

The staff at the Holiday Inn was very accommodating to our specific needs. The breakfast was nice and despite a current remodel, things were reasonably quiet. I was very pleased with our stay.
Stayed 1 night in Jan 2020
0
Jackie
We are so pleased to hear about all of the wonderful things you enjoyed about your recent stay with us. We hope you will return again soon when our remodel is complete to see our beautiful new building.

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities

We had to wait about 15 minutes before the clerk showed up. Meanwhile the place is under a remodel and it's dusty as heck. So when you're having breakfast next to open tile and mud you're breathing in a ton of dust and the food tastes like mud. On top of that, it's right next to the freeway with thin windows so you can hear the cars driving by all night.
Stayed 1 night in Jan 2020
0
Jackie
We are so sorry to hear about the issues you experienced during your check in and know we have been doing our best to let everyone know we are under active construction, we hope you will return once our renovation is completed and let us know what you think about our beautiful new building and our new more sound proof windows.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

There working on updating. Once the construction is complete. this is a great place!
Stayed 1 night in Jan 2020
0
Jackie
We are so glad to hear that you noticed all of the fabulous upgrades we have been making to our hotel at the Holiday Inn Express & Suites Bend. We hope we will see you again soon once our construction is completed and you can let us know what you think of our new building.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities

Stayed 1 night in Jan 2020
0
Jackie
We are so pleased to see that you enjoyed your recent stay with us at the Holiday Inn Express & Suites Bend, we hope you will return again next time you find yourself in Central Oregon.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites and hope you will return again soon next time you visit Bend.

3/5 Okay

Sad face IconDisliked: Cleanliness, room comfort

Holiday Inn, Bend review

We had stayed at this hotel a few times before and always very satisfied and that's why we returned here. However two main issues. 1. Room service staff did not clean our room in a satisfactory manner. This is specially noticeable If you stay more one night. After the first night we noticed the next day the room was not cleaned at all and the bad was not made either. They just dropped a few towels and pushed the bed covers back in a messy manner and lift. There were a few pieces of paper on the floor from the day before and they did not bother to clean and pick them up. 2. Breakfast buffet which in the past was quite good was missing a lot and there was no one to look after the buffet area and there was an on-going maintenance. We will not go back to this hotel and do not recommend it either.
Stayed 2 nights in Dec 2019
0
Jackie
We are so sorry to hear you did not enjoy your most recent stay with us at the Holiday Inn Express & Suites Bend, we value your feedback and will use your comments to address these issues with our staff directly. We do ask you to keep in mind we are under a renovation currently; but hope you will return to see our new hotel once the construction is complete.

3/5 Okay

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Property conditions & facilities

Renovating. The staff thought it would be a good idea to put a family of 6 in a small room above us with 2 toddlers that ran back and forth for hours and jumped off beds consistently.
Stayed 2 nights in Jan 2020
0
Jackie
We are so sorry to hear about the noisy neighbors you experienced during your time with us at the Holiday Inn Express & Suites Bend. We hope next time you visit Bend you will allow us to show you we can make your next stay so much more pleasant and hopefully quieter.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay in Bend

The staff was friendly, the room was clean and accommodating and the bed was very comfortable.
Stayed 1 night in Jan 2020
0
Jackie
We are overjoyed to hear that you had such a wonderful stay with us at the Holiday Inn Express & Suites Bend. We hope you will come back again soon for another visit and more exciting adventures in Central Oregon.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent accommodations

Breakfast was excellent so as pool hot tub and work out room. Nice place
Stayed 2 nights in Dec 2019
0
Jackie
We are so glad to hear that you were able to enjoy so many of the amenities we offer during your stay with us at the Holiday Inn Express & Suites Bend, we hope you will return again soon for another visit to the beautiful Bend area.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2019
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend. We hope to see you again soon next time you visit the area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2019
0
Jackie
We are so pleased to see that you enjoyed your recent stay with us at the Holiday Inn Express & Suites Bend. We hope to see you again soon for another visit to beautiful Bend, OR.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Breakfast was very good and lots of options rooms were clean
Stayed 1 night in Oct 2019
0
Jackie
We are so pleased to hear about the things you enjoyed during your stay with us at the Holiday Inn Express & Suites Bend. We hope you will return again to see us soon.

3/5 Okay

Happy face iconLiked: Staff & service, room comfort
Sad face IconDisliked: Property conditions & facilities

Smelled like paint inside, no warning of remodel

While the hotel was ok, it smelled like paint inside very bad. It gave me a headache. There was no warning when I booked the hotel. There should of been a notice of a remodel inside, but the hotel didn’t post anything on the website nor notified hotels.com Other than that it was ok.
Stayed 1 night in Oct 2019
0
Jackie
We are so sorry that you did not see the notification that we have been undergoing a renovation. We hope that outside of the smell from the wallpapering that is going on that you had a good stay, and hope that you will return again once our renovation has been completed and see out beautiful new hotel.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is not 100% updated. Our rooms was nice and updated but the hotel inside could use a bit of help. Its just a little outdated. But t was nice and clean and the breakfast was very good like usual. one note about the breakfast (don't drink the apple juice! its so horribly sweet almost like syrup... not sure why they think its apple juice). Orange juice is much better. And it´s the same way in all the holiday inn express I have been in. The price was alright. About 125 a night 1st week of October with 2 breakfast.
Stayed 1 night in Oct 2019
0
Jackie
We are so pleased to hear about all of the things you enjoyed while staying with us at the Holiday Inn Express & Suites Bend. We are sorry to hear to our apple juice was a little on the sweet side, we will look into whether or not their is anything we might be able to adjust in the juice machine to correct this issue. We hope we will see you again soon next time you are in the area.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel, nice amenities. Hotel undergoing renovations but still nice.
Stayed 2 nights in Oct 2019
0
Jackie
We are so pleased to hear that our renovation did not affect your stay during your time with us at the Holiday Inn Express & Suites Bend. We hope to see you again soon when our renovation is completed we invite you to come and see our beautiful newly remodeled hotel.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Very comfortable beds and quiet environment. Stayed here twice in the last month.
Stayed 1 night in Oct 2019
0
Jackie
We are so pleased to her that both of your recent stays with us at the Holiday Inn Express & Suites were such wonderful ones. We are glad to hear that you enjoyed our new mattresses as well during your stay. We hope to see you again soon next time you are passing through the area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy to find quiet location

Nice location and breakfast. Close to shopping and restaurants. Service was great. I forgot my tooth brush and they provided a complimentary tooth brush and tooth wash for free. Kind, friendly and helpful staff. They were remodeling so I'm sure it will be really nice once done.
Stayed 1 night in Oct 2019
0
Jackie
We are so very pleased to hear about all of the things you enjoyed during your stay with us. We will pass your kind comments along to our wonderful stay and hope you will return again soon to see our newly renovated property when it is finished.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities

The bathroom is freezing with no heat and stone floors. They could at the very least have a rug in front of the sink. The room is a suite but the kitchen utensils were lame.
Stayed 2 nights in Oct 2019
0
Jackie
We are so sorry to hear that you did not enjoy our suite. We value all customer feedback and will use your comments to assist us to improve for the next stay.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend, we hope to see you again soon next time you are in the area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were super friendly and helpful. Hotel room was clean and what you expect from a Holiday Inn.
Stayed 2 nights in Oct 2019
0
Jackie
We are so pleased to hear that you enjoyed your stay with us at the Holiday Inn Express Bend location. We hope to see you again soon for another wonderful visit to the beautiful Bend area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to see that you enjoyed your recent stay with us so much. We hope to see you again soon for another wonderful visit to beautiful Bend, OR.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to shopping areas and easy to navigate getting to the places.
Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to hear that you enjoyed your time with us at the Holiday Inn Express & Suites Bend, OR location. We hope we will see you again soon next time you are in the area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

They were very accommodating. They also were able to give directions and recommendations for dinner.
Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to hear that you enjoyed your stay with us and that our staff were to helpful in making it a memorable visit.

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service

It took over 10 minutes to get checked in as no one was at the front desk for a while. We go to leave the next morning and have to move a cleaning cart out of our way to even get out of the room- cleaning person no where in sight.
Stayed 1 night in Sep 2019
0
Jackie
We are so sorry to hear about the issues you experienced during your stay with us. We will most defiantly let our housekeeping staff know that they should not be parking their cleaning carts directly in front of the room doors. We hope you will give us another chance next time you find yourself in Bend.

5/5 Excellent

Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to see that you enjoyed your recent stay with us at the Holiday Inn Express & Suites Bend location. We hope to see you again soon next time you are in the area for another wonderful experience.

3/5 Okay

Sad face IconDisliked: Cleanliness

Disappointed with cleaning service.

The overall condition was fine. When I made my reservation I asked for upper floor which we did get. No one was next to us except on the last night when the hotel was rather empty, they put someone next to us and you could hear them along with their alarm early in the morning. Had our "I'm busy" sign on the door when we left because we don't like cleaning people in our room but they came in anyway because they gave us fresh towels and remade the bed (only used the towels one time). Called the front desk when we got back to our room and complained. The girls said she would leave a note for the morning help but when we checked out the counter person knew nothing of our complaint. Breakfast was good and quite a selection to choose from.
Stayed 2 nights in Sep 2019
1
Jackie
We are sincerely sorry that the housekeeping staff cleaned your room when you did not desire any service to be performed, unfortunately sometimes those signs do fall down and end up on the floor and then housekeeping has no way to know you did not want them in your room. We will use your feedback to coach our team about this matter.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel experience

Have stayed in Bend at this hotel for business and decided to stay on vacation as well. Great staff, clean rooms and nice breakfast!
Stayed 1 night in Sep 2019
0
Jackie
We are so glad to hear that we are your destination of choice when in the Bend area. We hope you will continue to stay with at the Holiday Inn Express & Suites Bend location whenever you are in the area.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend and hope to see you again soon.

4/5 Good

Happy face iconLiked: Cleanliness

The beds are very comfortable. It was quiet at this hotel.
Stayed 1 night in Sep 2019
0
Jackie
We are so glad to hear that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend, we hope to see you again soon for another wonderful stay.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

staff was friendly and helpful, really did not use anything else at the inn.
Stayed 1 night in Sep 2019
0
Jackie
We will pass your kind words along to our staff and are sorry you did not get to experience more of what the hotel had to offer during your stay with us. We hope you will come back soon for another fantastic central Oregon adventure.

4/5 Good

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Clean, comfortable and very easy to access off Hwy 97.
Stayed 1 night in Sep 2019
0
Jackie
We are so pleased that you enjoyed your time with us during your stay at the Holiday Inn Express & Suites Bend. We hope we will see you again for another visit to beautiful Bend, OR.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great all around

Great room, awesome bed, new hotel in a convenient location.
Stayed 1 night in Sep 2019
0
Jackie
We are so glad to hear that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend location. We hope to see you again soon next time you are in the area.

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

jSparse room although adequate beds. Good breakfast offerings.
Stayed 4 nights in Aug 2019
0
Jackie
We are so pleased to hear that you enjoyed our new beds, we hope to see you again soon for another wonderful stay in beautiful Bend, OR.

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities

Upon arriving our room was dirty. Sheets were not changed, hair all over the bed and under the covers. Called front desk for turndown service - was told that they didn’t have any housekeepers at the time. Then asked to get a different room. The second room also had dirty sheets. Front desk apologized saying they had “5 girls quit this week” and they couldn’t change our sheets in the second room. Ended up asking for fresh bedding and redid the beds ourselves.
Stayed 1 night in Sep 2019
1
Jackie
We are so sorry to hear about the difficulties you had during your stay with us. We value all guest feedback and will use your comments are a training opportunity for our staff.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place, staff wonderful, pool was good. Rooms were big and very clean.
Stayed 1 night in Sep 2019
0
Jackie
We are so pleased to hear that you had such a wonderful time with us here at the Holiday Inn Express & Suites Bend. We hope to see you again soon for another exceptional staff.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms were clean and tidy! Lobby was a little dirty with outdated furnishing, but this is just an observation. I was very impressed with the quality and variety of breakfast items available. Friendly staff!
Stayed 1 night in Aug 2019
0
Jackie
We are so pleased to hear that you enjoyed your time here with us at the Holiday Inn Express & Suites Bend location. We encourage you to come back once out public area renovations have been completed and experience our new look. We hope to see you again soon.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rooms

Good and comfortable stay. We were only there for 1 night but it was good.
Stayed 1 night in Aug 2019
0
Jackie
We are so glad to hear that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend. We hope to see you again soon for another wonderful stay in beautiful Bend, OR.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2019
0
Jackie
We are so pleased to see that you enjoyed your time here with us at the Holiday Inn Express & Suites Bend location.

3/5 Okay

Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness

The stairway and hallways were dirty. Candy wrappers everywhere even around the pool I found some and picked it up. This hotel is loud. But maybe it was because they were plenty of youth groups around. The second night was better. The rooms are updated and the bathrooms were super nice. Be aware if you want to go to bed before sunset or want to sleep in. The curtains could not be moved to darken the room!!!
Stayed 2 nights in Aug 2019
1
Jackie
We ares so sorry to hear about the issues you experience during your stay with us. We do our best to make sure everyone had an enjoyable experience when we have youth sports teams in house and it sounds like we feel a little short in the noise control department this time. We will use your comments to help train out staff for next time so that everyone can have an enjoyable and relaxing time at the Holiday Inn Express & Suites Bend.

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities

Noise was horrendous girls soccer team allowed to run hallways, run up and down stairs. Hotel staff did nothing to deal with it. Just hiding behind desk. Worst stay I have ever stayed at a Holiday inn. I will rethink staying at a Holiday inn again. 300 hundred wasted dollars
Stayed 1 night in Aug 2019
1
Jackie
We are so sorry to hear about the issues you experienced during your stay with us. We do our best when we have youth groups in house to attempt to control the rowdiness and the noise and had some difficulties with this particular group. We hope you will come back and allow us to show you the true Holiday Inn Express Bend experience without the interference of a group of young soccer players.

4/5 Good

Stayed 1 night in Aug 2019
0
Jackie
We are so glad to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend and hope we will see you again soon for another wonderful visit.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2019
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend location. We hope to see you again soon.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2019
0
Jackie
We are so pleased to see that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend location. We hope to see you again soon.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service

The mattress was good, the room was clean and cool(A/C), and breakfast was great. The only drawback was the hot tub was green and smelled sour. Draw your own conclusions.
Stayed 1 night in Aug 2019
1
Jackie
We are so glad you enjoyed your stay with us. We hope you will return again now that we have the issue with our hot tub fixed and enjoyed another wonderful nights stay in beautiful Bend, OR.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff, polite and helpful. Breakfast area was clean and tidy
Stayed 4 nights in Jul 2019
0
Jackie
We are so pleased to hear that you enjoyed your stay with us at the Holiday Inn Express & Suites Bend. We will pass you comments along to our breakfast person, along with the rest of our wonderful staff and we all hope to see you again soon.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio, el desayuno me gusto mucho el personal muy amable
Stayed 1 night in Jul 2019
0