Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Albany, OR

Comfortable bed

Posted Aug 29, 2016
Pros: Everything
Cons: Three halls were hot and stuffy.
Location: Bend, Oregon
Room was clean and had nice furnishings.. Loved the down comforter. Will stay again when back in bend.
Comment from Hotel Management
Aug 29, 2016 by GM, Hotel Management
Thank you so much, we are glad you enjoyed your room and the comforter, we look forward to seeing you again. Vicki Stewart General Manager
2 out of 5
by A verified traveler from australia

OK hotel in Bend

Posted Aug 28, 2016
Dog howling from 6 am til 7 am. Then maid vaccumed above us just before 10 am that sounded like an airplane taking off. Place adequate but overpriced.
2 out of 5
by A verified traveler

Posted Aug 27, 2016
Small room. No elevator hard to get down and up stairs with suitcases! Fitness room one tread mill ancient! One bike.. No air.. The breakfast was a joke..
Comment from Hotel Management
Aug 28, 2016 by Claudia Front Office Supervisor , Hotel Management
Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
4 out of 5
by A verified traveler from Boulder City, NV

Convenient

Posted Aug 27, 2016
Last minute reservation.just traveling through. Had to ask how to get to room. Room keys didn't work and had to go back to have them redone. Breakfast was so so. Soilled coffee on floor, waffle iron not working, atrendant not responsive.
Comment from Hotel Management
Aug 27, 2016 by Claudia, Hotel Management
I am very sorry about your issues with check in and breakfast, we truly want you to feel at home when you stay with us. I will talk with our staff so that your next stay is wonderful.
5 out of 5
by A verified traveler from oregon city,oregon

Posted Jul 25, 2016
Easy access,very helpful, friendly, accomadating, clean would stay again
Comment from Hotel Management
Jul 25, 2016 by Vicki, Hotel Management
Thank you very much for the nice compliment to our hotel Vicki Stewart General Manager
5 out of 5
by A verified traveler from Salem, Oregon

Super great motel

Posted Jul 21, 2016
Pros: everything (location, clean, comfortable)
Cons: I can not think of anything.
Location: close to the outlet stores, close to downtown Bend, and close to the golf course we were golfing the next day.
The room was clean and very comfortable. The bed was great, had a good night's sleep. And even though they allow dogs, we never heard or had a problem with any of the animals. The breakfast was great and well supplied. I would go back to this motel for my next visit to Bend.
Comment from Hotel Management
Jul 25, 2016 by Vicki, Hotel Management
Thank you Jude we are so glad you enjoyed your stay with us and we certainly look forward to seeing you again. Vicki Stewart General Manager
4 out of 5
by A verified traveler

Great experience.

Posted Jul 12, 2016
Pros: Sarah at the front desk.
Cons: Breakfast offerings.
Sarah at the front desk was extremely helpful and knowledgeable about the area. She went beyond what was expected to assist clients. The breakfast left a little to be desired, but was better than nothing.
Comment from Hotel Management
Aug 19, 2016 by Vicki, Hotel Management
Thank you and yes we like Sarah to we will share your comments and I am sorry you did not enjoy our breakfast.
3 out of 5
by A verified traveler from NC

Convenient in Bend

Posted Jul 8, 2016
Disappointed in a very warm and closed in eating area. Liked the laundry availability. Tub needed cleaning work and shower head was loose. Liked sink outside tub area. Basic but not as impressive as our other Oregon locations. Didn't appreciate the much higher cost for third night. It's adequate but nothing to make it stand out. Check in clerk worked hard to get us on first floor
Comment from Hotel Management
Aug 19, 2016 by Vicki, Hotel Management
Thank you
4 out of 5
by A verified traveler

The bed and the shower were great!

Posted Jun 27, 2016
Overall great experience, one issue was several families participating in a softball tournament were at the hotel so unable to use the pool (too crowded) and also no where to sit at breakfast (too crowded)
Comment from Hotel Management
Aug 22, 2016 by GM, Hotel Management
Thank you for the response and yes when we have large groups in they tend to use the pool and breakfast room at the same time. I am sorry you couldn't enjoy all the amenities.
5 out of 5
by Judy

Posted May 19, 2016 on Hotels
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Thank you Judy.