Ratings based on 447 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Portland

A 5 star nature experience

Posted Jul 20, 2017
Pros: Location Location Location
Cons: Cleaning at the porch was below standard.
The resort/hotel has very late check in time (between 4-6pm), but a great place with friendly service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would be five stars but internet stinks!

Posted Jul 12, 2017
Pros: Location, staff.
Cons: Internet (see above) and a more diverse menu would be nice.
Location: This place is the perfect base camp for outdoor activities in this part of Oregon.
This hotel is a gem. The rooms are lovely, the setting beautiful and the staff are friendly. However, despite a call to confirm reliable internet, it turned out to be awful. Connections were unreliable and very, very slow. If I was not carrying a personal cellular WiFi device, I would have been in trouble. This hotel needs to go room-to-room and make sure every room has proper internet connectivity. There is no excuse these days, and when the staff say (as they did) "You need to turn your device on and off," It telegraphs that they do not know what they are talking about. Reliable, up-to-date and compatible internet connections (WiFi or ethernet) should not require this, but at most renewing a DHCP lease (sorry to be nerdy here). So, that's why I can't give it five stars.
Comment from Hotel Management
Jul 20, 2017 by Jayne B. , Hotel Management
Dear Traveler, Thank you for your feedback on your recent visit to Sunriver Resort! I do apologize that your unit's internet connectivity was an issue during your stay. Please be assured your comments will be forwarded to our team for their attention. I hope that we will have an opportunity to welcome you back in the coming months!] Sincerely, Jayne B. / Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
The staff was outstanding. Allison at the front desk was wonderful describing all the entertainment options possible. Additionally, the other staff were very personable and polite.
Comment from Hotel Management
Jul 13, 2017 by Jayne B. / Guest Relations, Hotel Management
Dear Enzo, I was delighted to read your comments with recognition of our team of dedicated associates! That is the best compliment we could possibly receive since they are the very start of an unforgettable experience at Sunriver Resort! Thank you for taking the time to share! I hope your travels will bring you back in the coming months! Sincerely, Jayne B. / Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from portland OR

Beautiful woodsy hotel with cabin feel

Posted Jul 12, 2017
The pool is wonderful for children with perfect setting. Pool service and food is excellent. River float evening is fun, horseback "walk" and music on the lawn in the evenings. All very wonderful.
Comment from Hotel Management
Jul 13, 2017 by Jayne B. /Guest Relations, Hotel Management
Dear Oregonian, Thank you for your 5-star rating of Sunriver Resort! I was delighted to learn that you and your family enjoyed your experience at the Cove aquatic facility, your trail ride and evenings at the Back Yard enjoying the music. This is a wonderful destination for families to reconnect and make special memories of times together. I hope that we will have an opportunity to welcome you back in the coming months! Sincerely, Jayne B. / Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great hotel with EV chargers & private airport.

Posted Jul 9, 2017
Pros: EV chargers (2 Tesla, 1 J1772), makes it a great location to drive to. A morning float down the river is extremely peaceful.
Cons: The wifi really needs some work, it was very slow.
The resort is large, but has things located well so you can walk or cycle to everything. Lots of activities to do, horse riding, kayaking / rafting, golfing, cycling, and the shops/restaurants at the village or business park mean you can most of what you need locally. Short drive to Bend and local attractions, although there's enough to do at the resort that you may not need to leave.
Comment from Hotel Management
Jul 12, 2017 by Jayne B. / Guest Relations, Hotel Management
Dear Blah, Thank you for taking the time to share! I was glad to hear that you found plenty to do while you were here and had a great experience at Sunriver Resort. I do apologize for any issue you experienced with our Wi-Fi and will be sure to forward your comments to our IT team. They recognize that our guests want and need to be "connected" and make it their mission to ensure that good reception is a priority. I hope that you will choose to return in the coming months! Sincerely, Jayne B. / Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Eugene Oregon

Central Oregon resort

Posted Jul 4, 2017
Room was a bit worn-appearing. Restaurant very pricey but food was good, with nice selection. Walking and biking trails were great. Front desk had several new trainees so everything took longer than expected.
Comment from Hotel Management
Jul 4, 2017 by Jayne B / Guest Relations, Hotel Management
Thank you for your feedback on your recent visit. I was delighted to learn that you enjoyed your dining experience at Carson's American Kitchen and found items on their very creative menu to enjoy! Biking and hiking on the 40+ miles of paved paths are great ways to start the day by enjoying nature at its finest . . . deer grazing by the river, eagles soaring and a variety of other wildlife. Outings at dusk will also lead you to discoveries around every bend, culminating in spectacular scenery as the sun sets behind Mt. Bachelor and the Cascades. Thank you for your patience with our front desk associates and your understanding, knowing that we all, at one point or another, are learning new skills. We appreciate your time in sharing and hope you will visit again soon! Sincerely, Jayne B. / Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Great hotel and place to get away and relax! The bikes, the cove, the restaurants were all very nice. Definitely going back again!!
Comment from Hotel Management
Jun 15, 2017 by Jayne B., Hotel Management
Thank you so much for your feedback! I was happy to learn that you had both an active and relaxing vacation . . . and time to enjoy the creativity of our culinary team! There truly is something for everyone here at Sunriver Resort and I hope that you will return for more memory-making experiences! Sincerely, Jayne B. / Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Amenities

Posted Jun 4, 2017
The property and place we stayed were beautiful! The cove and fire pits are a must. As a heads up the loft area of some of the units do not have air conditioning upstairs. The air conditioning is downstairs.
Comment from Hotel Management
Jun 5, 2017 by Jayne B. /Guest Relations, Hotel Management
Dear Traveler, Thank you for taking the time to share your recent experience at Sunriver Resort! I am delighted that you have discovered for yourselves the beauty of this very special destination and hope that you will find another opportunity to visit in the coming months! Sincerely, Jayne B. / Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Angeles, WA

Great room and close services

Posted May 24, 2017
We stayed 4 nights in a luxury riverside view room and never left the resort. Great experience at the resort proper and the close village shopping area. Never needed our car the whole time.
Comment from Hotel Management
Jun 28, 2017 by Sunriver Resort, Hotel Management
Thank you for your feedback, we're glad you enjoyed our River Lodge Rooms and area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant resort in Central Oregon Wilderness

Posted May 19, 2017
A beautiful resort offering lots of outdoor activities in a quiet and peaceful setting. One of my favorite vacation spots!
Comment from Hotel Management
Jun 28, 2017 by Sunriver Resort, Hotel Management
Thank you for your feedback, we're glad you enjoyed our beautiful outdoors.