Third time wasn't a charm
Posted Jul 5, 2016
My third and final reservation was for 15 nights. In that timeframe a lot went wrong and was enough that I needed to speak with the General Manager twice. Despite a strict do not enter mandate, hotel staff entered my room to leave a note on my desk saying that the telephone service was down. Phone, wifi, and cable service all malfunctioned at least once during the stay. Only one credit card machine would accept my international Visa card. On one Wednesday night, I placed an order that was taking exceptionally long so the restaurant manager insisted that I get another item as a courtesy. I obliged in the sub-par "courtesy" dish that he then made me pay for on my way out. The hotel front desk arranged for a pre-paid taxi that was extremely late in arriving then the taxi driver chased me down for payment as I rushed out of the cab to check-in at the airport. Lastly, I received numerous emails for Sunday brunch, despite my repeated requests to be removed from the distribution list.
Comment from Hotel Management
Jul 8, 2016 by Pankaj Gupta, Hotel Management
Thank you for staying with us and sharing your feedback with Expedia portal.
Please accept our apologies for the inconveniences caused to you during the course of your stay.
I agree that the usual high standards of our services were not met in this instance.
I hope that you will give us another opportunity to make amends and we sincerely look forward to welcoming you on your next visit to Bangalore.