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Reviews of Highgates Hotel

2.5 out of 5
Highgates Hotel
# 33, Church Street, Brigade Road, Bengaluru, Karnataka

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jens, Nairobi

Disliked: Property conditions & facilities, room comfort
Great location, great garden restaurant, poor room
Highgate is greatly located at the end of Church Street, the 'pub street' of Bangalore with many places to shop, eat, have a beer. The 'garden'/White Room restauran quiet and peaceful oasis, good food and service and pleasantly designed. The rooms are so-so, shower was working poorly, difficult to get hot water in the evening, the free wifi at my floor wasn't working until my last day. Hotel service is so-so (wifi not working for 5 days), I was promised late check-out against half-a-day's rate but then when I had to make the payment I was charged a full day! I would go back due to the great restaurant/garden and the location, but the hotel itself needs a shape-up and service improved.

6/10 Okay

Babu C, Dubai

Disliked: Property conditions & facilities, room comfort
Convenient location. Disappointing stay
First of all, must say its one of the best located properties in Bangalore in the price range and the staff are polite and helpful though lack training in hospitality. However, they checked us in to a standard room whereas we had booked for a deluxe room. awful restaurants, wifi that doesn't work properly . No nonsense rooms with bare necessities. No alcohol or choice of restaurants. Such a strategically located beautiful property but poorly promoted.

4/10 Poor

D.R, SYDNEY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
what to say
third floor has split system A/C. Bathroom had Washbasin down pipe leaking made the floor wet where i was standing and it was 11 pm i complained and was shifted to next room without any apology. Found even this room bathroom had leaking down pipe from the wash basin and when complained to the night manager AGAIN was told on phone that if you have any complaint take it to the maintenance dept. mind you it is 11.30 at night now I AM MOVED AGAIN.TO THE LAST ROOM IN THE CORRIDOR. Most of the staff are good, day managers and restaurant cooks are great, central a/c is not at all effective It was a bad experience overall but with fantastic food cooked.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean room
Nice friendly staff. Accomodating that they allowed me to have early checkin around 0800hrs after getting off the train. Room was clean need to sort out the heating for water as takes a long time before becoming warm. Wifi system a bit clumsy to sign in with a foreign phone

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ap117, Brisbane

Liked: Cleanliness, staff & service, room comfort
Okay
The wifi was not working, but they provided a public computer to compensate. That was okay, although it did cause people to wait. Even the local phone connection could not be made from the room. The reception made calls on your behalf. Apparently there was a problem with the phone network which affected the Wi-Fi. Overall, things could have been better, but the staff did whatever they could to minimize the discomfort. Okay experience.

8/10 Good

Vincent, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was nice, hotel, room, location, except that internet was not working on that day..can happen but it was a pity.

10/10 Excellent

NAD, INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very convenient to stay and reach any part of Bengaluru from this hotel. Nice open lawn and fore court, great coffee in the coffee shop called SOHO

6/10 Okay

Ashwini

Liked: Cleanliness, room comfort
Disliked: Staff & service
Receptionist is rude
The receptionist named Lata is really rude is any statement she will make. for example if its 1145 AM she will call and say, "Hello... Your checkout time is 12" in an unpleasant tone. I thought it could be lot more polite, coz nobody is staying there for free. Apart from this there breakfast is horrible, they have very limited options. Waiters will not really wait on table... you need to really find them to get something ... Only good thing in the hotel was the rooms which were good from the perspective of 3 start hotel. Overall the courtesy was missing everywhere and receptionist should rather be a CEO of the hotel, being a receptionist takes a lot of courtesy and sweetness which I have seen in other hotels.

10/10 Excellent

Pramod M.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, next time I visit again..
Hotels all facility is very good. I am satisfy.. pramod m.s.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellant
I selected this hotel based on the photos & the guest revives & when i stepped in i realized that it is a great pleasure to be in this hotel. hospitality,cleanliness,comfort & food ,all are excellent.staff is very cooperative.Just 2 km to the palace.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn verblijf, zeker aan te raden, zeer vriendelij
Erg fijn verblijf, zeer vriendelijke en open mensen. In de bedrijvigheid van Church Streat toch een rustig hotel, met bomen, terras, rust. Erg genoten!

2/10 Terrible

hessel, Warmenhuizen.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nu een foute keuze, was er 15 jaar geleden, toen
slechts een nacht verbleven, daarna een ander hotel gezocht en gevonden.