Great location but needs refurbishment
Posted Oct 12, 2015
The hotel is superbly located both for work in the CBD and for shopping, restaurants, clubs, etc after work or at weekends. But it is a tired property that needs to be refreshed, especially the public areas and elevator. The old and slightly smelly carpets should go as a priority. Fortunately my room had hard floors and was very comfortable temperature wise.
My biggest gripe is that I was told the free wifi that was included as part of the room price was only for the first 24 hours and was being given complimentary as a 'favour'. When I protested I was told Expedia did not send a 'voucher' and I had to show my itinerary which stated that the room rate I paid included free wifi and breakfast. It seems that no 'voucher' was sent for breakfast either but they did not make any fuss about that. Eventually they conceded that I was entitled to free wifi which was delivered by sending a username and password to my mobile. However, that too proved impossible since I could not connect and I was given a dongle to use instead which turned out not to have a SIM card in it which made it useless. Eventually a techie came and gave me a new user name and password that worked. This proved short lived as after a couple of hours I was shut out by the system and could not go back in as it said 'No balance available' which was nonsense since I only used the wifi for email and facebook and in any event the 24 hour allowance was 500MB of data. This happened again twice and was very frustrating.