Excellent until the last day
Posted Apr 3, 2014 on Hotels
Let me just start off by saying this was a great hotel - I had AC, cable, free wifi (although it could be pretty slow and from time to time it would cut out altogether), free breakfast, and it was pretty close to both a large mall and the office in which I was working. For the price too, it was a great deal. But, like the title says, I had problems when I tried to check out. I ended up having to stay at the hotel 7 days longer than I had initially booked (which they graciously allowed me to do) while searching for an apartment in the area, but when I checked out they tried to charge me for an additional night. Flying from the U.S., I got to the hotel at 2:40 in the morning on the March 21st - knowing I'd get in then, I booked my stay for check in on the night of the 20th so I would have a room that night. At the end of my stay they were arguing that since the day starts at midnight, my first day was forfeit and in order to not have been charged for the additional day, I would have had to leave at 2:40am. I felt this was unfair because I HAD used the room that first night, but I had just gotten in very late. In the end, they didn't charge me for the additional night (but I did get charged for breakfast that day for some reason I'm not quite sure... it was "special" or something) and so for that I still do highly recommend the hotel... just be aware that this might be an issue if you're in the same situation as me.