Pub, garden views, open daily

Reviews of Taj West End

5 out of 5
Taj West End
#25 Race Course Road, Bengaluru, Karnataka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 197 reviews" "
Rating 8 - Good. 31 out of 197 reviews" "
Rating 6 - Okay. 14 out of 197 reviews" "
Rating 4 - Poor. 4 out of 197 reviews" "
Rating 2 - Terrible. 6 out of 197 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

chandrashekar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel and staff, made my stay very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best taj properties in the world
Stayed 1 night in Feb 2024
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Chaitanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taj West End remains a favorite hotel for my wife and me. An oasis of lush greenery where every (reasonable) wish is made real by staff that are courteous and efficient, where the food is superb and the ambience more so, the hotel makes a visit to Bangalore desirable.
Stayed 3 nights in Jan 2024
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Bharath

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was t
Stayed 1 night in Dec 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Ibkhan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

GARY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Other than one misstep with a dinner order the overalll visit was 5 star and worth a return stay. Holiday decorations are A++
Stayed 3 nights in Dec 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

nirmala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I THANK the staff for making my stay wonderful Mr. MADHUMAY particularly helped to arrange my local itenarary. I had come sue to some unavoidably personal business that was highly distressful. During this time, I found the hospitality , welcome and kindness extended by Mr Madhu and other staffs in Dining and Frontdesk such as Harsh invaluable. Wonderful Gentlemen!
Stayed 1 night in Dec 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Purna, Fremont

Stayed 1 night in Dec 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful location. A delightful oasis in the city.
Stayed 3 nights in Oct 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Sumedha, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Adish

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay
The stay at Taj West End was amazing. Property is very good with greenery all around. Loya Restaurant ambiance was superb.
Stayed 3 nights in Sep 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

8/10 Good

Ajai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Saleem Yousuff on Feb 21, 2024
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Erfan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our permanent place to stay while in Bangalore
Stayed 1 night in Sep 2023
Response from Saleem Yousuff on Sep 19, 2023
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Rui Fan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like I was living in a beautiful garden. The staff were very friendly and helpful
Stayed 1 night in Sep 2023
Response from Saleem Yousuff on Sep 19, 2023
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. Thank you for your generous compliments on the services provided by our team. Your words will be a tremendous source of inspiration for them. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful old hotel
Stayed 5 nights in Aug 2023
Response from Saleem Yousuff on Sep 19, 2023
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

6/10 Okay

Damodar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Saleem Yousuff on Sep 19, 2023
Dear Ms. Jahan, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 Excellent

Jigyasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very nice
Stayed 7 nights in Aug 2023
Response from Saleem Yousuff on Aug 15, 2023
Dear Mr. Jigyasa,Thank you for your feedback. We're thrilled to hear that you had a memorable experience at Taj West End. We aim to continue exceeding your expectations, and look forward to welcoming you back soon!Best regards,Saleem YousuffSenior Vice President - Operations, SouthTaj West End, Bengaluru

8/10 Good

jigyasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Saleem Yousuff on Aug 15, 2023
Dear Mr. Jigyasa,Thank you for your feedback. We're thrilled to hear that you had a memorable experience at Taj West End. We aim to continue exceeding your expectations, and look forward to welcoming you back soon!Best regards,Saleem YousuffSenior Vice President - Operations, SouthTaj West End, Bengaluru

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is first class!
The Taj continues to set the standard for service. Every member of the staff, from the bellman to the restaurant waiters to the management, make you feel as though you’re the most important person staying at the resort. They remember your name, any requests you’ve had and even how you enjoy your coffee in the morning. It’s these details, along with a genuine sense of kindness and warmth, that make this resort special. The grounds are also lovely, lush and green with winding paths around gardens and an intimate temple tucked away in a leafy nook. We often stepped out of our room to see a plump turkey strutting by for a morning walk! The highlight is the buffet breakfast, with an excellent variety and choices from western and Asian dishes to traditional Indian options, including made-to-order dosas and egg station. We walked away stuffed every morning! If there is one place for improvement though is that the rooms are showing their age. While very comfortable, the rooms are in need of renovating or updating. The curtains are a bit faded and stained, the paint has chipped in corners and the tiles, shower doors and fixtures in the bathroom are stained and dated. It doesn’t take away from the wonderful experience of the resort but it’s certainly noticeable and surprising at a Taj. Overall, a wonderful stay and we look forward to returning soon!
Stayed 4 nights in Mar 2023
Response from Saleem Yousuff on Apr 3, 2023
Dear Guest, Greetings from Taj West End! Thank you for taking the time out to share your kind feedback. We are elated to read that you had an enjoyable stay, and that our service and facilities exceeded your expectations. Our core aim is to provide bespoke attention to valuable guests such as you, which also forms the essence of our service culture and hospitality. I have conveyed your feedback with the team, and they are delighted to note that you have recognized and appreciated their efforts.The team and I look forward to your continued visits to our hotel. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

6/10 Okay

nithinkumar

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Green oasis - Mirage
Dated rooms and not well kept. No good on site food options. The service was forgettable. The property is exceptional in tis location and green cover. The recyclable glass bottles were a nice touch. I will not be staying here again.
Stayed 1 night in Feb 2023
Response from Saleem Yousuff on Apr 3, 2023
Dear Mr. Kumar, Greetings from Taj West End, Bengaluru! We appreciate the time taken to share your valuable feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.On the other hand, your appreciation of our other services and facilities is very encouraging, and will inspire us to scale greater heights toward excellence.We hope you would give us another opportunity to create a more convivial experience with us. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 Excellent

KOTRESHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several timesover the past 40 years and it is our favorite place to stay. We love the charm and history. The grounds Re spectacular, relaxing and soothing the food is also good. The only problem i have seen is that the rooms do not accommodate familes with children.
Stayed 2 nights in Feb 2023
Response from Saleem Yousuff on Feb 7, 2023
Dear Ms. Neelakantappa, Greetings from Taj West End, Bengaluru! It was indeed a pleasure to have you stay at the Taj West End, Bengaluru, and we appreciate the time taken to share your valuable feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.On the other hand, your appreciation of our other services and facilities is very encouraging and will inspire us to scale greater heights toward excellence.The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 Excellent

enrique

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Saleem Yousuff on Jan 24, 2023
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback. Thank you for your generous compliments on the services provided by our team. We look forward to welcoming you back soon. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Saleem Yousuff on Dec 21, 2022
Dear Mr. Robert,Thank you for taking the time to rate your recent experience and share your feedback on our hotel. We are delighted to learn that you had a memorable time at the Taj West End. We look forward to hosting you again soon!Best Regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 Excellent

Ognjen

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Saleem Yousuff on Dec 21, 2022
Dear Guest,Thank you for taking the time to rate your recent experience and share your feedback on our hotel. We are delighted to learn that you had a memorable time at the Taj West End. We look forward to hosting you again soon!Best Regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

6/10 Okay

Christina

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff and service at the hotel was excellent. However, the rooms are in dire need of renovation. There are no USB sockets in the rooms, the general sockets are not multi sockets (India only), the towels are thin, the furniture / cables / shower look tired and well used.
Stayed 2 nights in Dec 2022
Response from Saleem Yousuff on Dec 14, 2022
Dear Ms. Christina,Thank you for taking the time out to share your kind feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.At the outset, your appreciation of our other services and facilities is very encouraging and will inspire us to scale greater heights toward excellence.The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Kindest regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj West End has a beautiful property surrounded by gardens with stunning trees. Its like an oasis. Staff is very friendly. We stayed in a recently remodeled room that was nice. The corridor passes in the "front" part of the room, so you have to keep your curtains closed if you like privacy. The rooms are modules that are separate of the main part of the hotel. It was raining and you had to use an umbrella to get to the main part of the hotel. The property has a lot of charm.
Stayed 1 night in Oct 2022
Response from Saleem Yousuff on Oct 19, 2022
Dear Ms. Vanessa, Thank you for choosing to stay at Taj West End, and taking the time out to share your experience with us. It is our pleasure to hear that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

8/10 Good

Carmel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lush and green..clean and good staff.
Stayed 2 nights in Sep 2022
Response from Saleem Yousuff on Sep 15, 2022
Dear Guest, Thank you for choosing to stay at Taj West End. We are delighted to know that you were impressed with various aspects of your stay including our ambience, gardens, our room, comfort, facilities, food and hospitality. A relaxed environment, friendly and unobtrusive service make a great stay at a hotel and we are delighted on having been able to provide you with such an experience. It will be my pleasure to share your gracious comments with everyone in the hotel, who will be delighted to note that their efforts were so well appreciated. My Team and I look forward to the pleasure of welcoming you soon. Kindest regards, Saleem YousuffSenior Vice President – Operations, South Taj West End, Bengaluru

10/10 Excellent

Deepak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Saleem Yousuff on Sep 5, 2022
Dear Guest, Thank you for choosing to stay at Taj West End, and taking the time out to share your experience with us. It is our pleasure to hear that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Saleem YousuffSenior Vice President – Operations, South Taj West End, Bengaluru

10/10 Excellent

L

Stayed 1 night in Aug 2022
Response from Saleem Yousuff on Aug 23, 2022
Dear Guest, Thank you very much for choosing to stay at Taj West End. It was our pleasure to have you stay with us, and we are delighted to hear that you had a pleasant stay and enjoyed our hospitality and services. I have shared your appreciation with the team. We look forward to welcoming you back soon. Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

8/10 Good

Smruti

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Saleem Yousuff on Aug 16, 2022
Dear Ms. Smruti, Thank you for choosing to stay at Taj West End, Bengaluru and taking the time out to share your experience with us. We are delighted to know that you had a comfortable stay with us, and that you enjoyed our ambience, hospitality and services. We look forward to welcoming you back soon! Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

6/10 Okay

Anand

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed in Taj Westend for 5 days. It has amazing grounds and their garden is definitely something we enjoyed during our stay. The breakfast had a lot of selections and food was excellent and tasty. The Machan staff (Venkatesh, Mohan, Navya & Shwetha) provided great service. Now, to the improvements needed. This hotel doesn’t have Bidet - which is really disappointing given the price range. The rooms are very old and dated and cabinets don’t open and close and the entryway to the room is congested & door is just too heavy. The dosa & coffee orders during breakfast were not arriving on time most of the days and we had to ask multiple times.it’s a shame given the excellent breakfast. I wish they have a foolproof system to ensure guests don’t have to ask multiple times. Also, during weekends there are events in the ballroom and this makes a mess to walk from rooms to lobby with too many cars and no easy way for guests to navigate.
Stayed 5 nights in Jul 2022
Response from Sandip Narang on Aug 1, 2022
Dear Mr. Anand, Thank you for taking the time out to share your feedback with us. Do accept my most sincere apologies for the inconveniences caused. The experiences you have described are not characteristics of service the Taj strives to provide its patrons. Your feedback has been shared with the team and we will ensure that this matter is addressed and necessary actions have been taken to ensure such instances do not recur. We hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back soon. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

10/10 Excellent

Meenakshy, Placerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe for a woman travelling and all the staff were very amicable and helpful.
Stayed 2 nights in Jun 2022
Response from Sandip Narang on Jul 8, 2022
Dear Ms. Meenakshy, Thank you for choosing to stay at the Taj West End. We are delighted to hear that you had a wonderful stay and are overwhelmed by your kind feedback. In our endeavour to drive the highest level of comfort, safety and services to our guests, we would assure you the best of Taj experience at all times. We immensely value your patronage, and look forward to your continued support. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

10/10 Excellent

Gurumoorthy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet place to cherish.
Stayed 2 nights in Jun 2022
Response from Sandip Narang on Jul 1, 2022
Dear Mr. Gurumoorthy, Thank you for choosing to stay at Taj West End, Bengaluru and taking the time to share your experience with us. It was our pleasure to have you stay with us, and we are delighted to know that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

2/10 Terrible

anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Messed up the check in… took a very long time… too long
Stayed 1 night in Apr 2022
Response from Somnath Mukherjee on Apr 30, 2022
Dear Mr. Anand, We regret to hear of your less-than-satisfactory experience, and appreciate you bringing the issue to our attention. At Taj West End, we seek to welcome our esteemed guests with utmost respect and warmest hospitality. We hope you would give us another opportunity to create a more convivial experience. Best regards, Somnath Mukherjee Area Director - Karnataka & General Manager - Taj West End

10/10 Excellent

Ujwal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for extra care since it was my dad’s birthday and they went above and beyond to make it a great experience. Thanks for making his birthday a memorable one - will definitely be back many more times.
Stayed 1 night in Mar 2022
Response from Somnath Mukherjee on Apr 12, 2022
Dear Guest, We are delighted to hear that you had a lovely stay with us! At Taj West End, our team endeavors to go above and beyond to ensure you have a seamless experience. I have personally conveyed your kind sentiments to our team, and they are delighted to know that you appreciated their efforts. We look forward to having you over again! Kindest regards, Somnath Mukherjee Area Director – Karnataka & General Manager - Taj West End

2/10 Terrible

Kumbla Raghavendra

Traveled with family
Disliked: Cleanliness, staff & service
Feedback on my Taj West End stay
Never expected Taj service to be so bad, extremely non friendly staff, very arrogant and the worst was while checkout when I was charged for some bills which I had already paid. If I had not checked the details, I would have ended up paying twice. This is after I had spent significantly on F&B both in room and in the restaurant. I think this will be the last time I will use a Taj property if I have a choice.
Stayed 1 night in Dec 2021
Response from Somnath Mukherjee on Feb 1, 2022
Dear Mr. Raghavendra, Greetings from Taj West End, Bengaluru! Thank you for taking out your valuable time and sharing your feedback. We are indeed grateful to have guests like you who offer us guidance and counsel. I would like to take this opportunity to personally apologize for the inconvenience caused. Would request you to give us another opportunity to prove that this experience is not the true indication of the standard we pride ourselves for. Request you to kindly share your contact number and a convenient time to connect with you personally. Looking forward to hearing from you, and welcoming you back to Taj West End soon. Kindest regards, Somnath Mukherjee Area Director - Karnataka & General Manager - Taj West End

6/10 Okay

SESHAGIRI

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Vinay

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Heritage property, nestled in the lap of nature. Lots of greenery; soothing environment The staff are incredibly professional and courteous, as is the case with most Taj Hotels across India. Quality of service is truly world class and the food is fabulous too The property however is quite old. Some of the rooms are rather dilapidated and don’t certainly don’t deserve to be categorised as 5 star or justify the prices being charged. Be careful whilst choosing the room to stay in. The club category rooms are in better condition.
Stayed 4 nights in Nov 2021

10/10 Excellent

Carlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

2/10 Terrible

HARSHIT

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Kevin

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Great......but
I really want to love this hotel, the staff are great and the setting is lovely BUT every time I stay something goes wrong. It just misses on the details that an Hotel of its class should find come naturally. If you are looking for a lovely location and great staff and will overlook small issues then stay here. If little details bug you... don't
Stayed 2 nights in Aug 2021

6/10 Okay

ALOK

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Above average but not a Taj
It was above average but won’t rate this particular hotel as a five start either though they have two excellent restaurants- Blue Ginger and Masala club apart from the whole day open ‘machaan’. The room and wing we stayed in was in bad shape and we faced issues like power plugs not working. The rooms look old and tired. The properly and landscaping is beautiful though and the staff and service were very good.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed a calm peaceful stay at the West End property. Liked the heritage of the place.
Stayed 2 nights in Jul 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
My husband and I stayed for 1 night at the Taj West End for our wedding anniversary. I had made the booking as a surprise for my husband. Suveera at the front office took the trouble to decorate our room and even organized a yummy chocolate cake. She gave us a room upgrade! Check in was a breeze. Since it was covid the only option was in room dining. Lunch and dinner were delivered within the time frame specified. Food was pretty average but not unexpected under the circumstances. Since the property covers 20 acres we were able to walk around the hotel. We even used the cycles which were on site. All in all it was a lovely experience. The staff always had their mask and gloves on so we felt very safe.
Stayed 1 night in May 2021