No 43 Electronic City, Hosur Rd, Bengaluru, Karnataka
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Pros - spacious rooms, location in electronics city for client meets nearby, travel desk helpful
Cons - dated, badly maintained, front desk incompetent, breakfast quality bad (salads cold cuts re-used), staff not trained probably new. Apparently used to be Crowne Plaza, without the crown now.
Amazing hotel with a great hospitality. Room excellent and very clean. A lot of options for food and drinks and the taxi service is very accommodating. Next time for sure again this hotel.
A nice hotel with courteous and helpful staff. The rooms were very spacious and comfortable with a large bathroom and shower room but fell short of what I would expected of a 5 star - did the basics well but no extras e.g. no robes in the room. What let the hotel down for me was the limited products available in the hotel bars with many products unavailable over our 4 day stay - I would have expected better for a 5 star hotel.
I've been staying in this hotel for the last 9 years whenever I had to come to Electronic City, the staff are simply amazing, food is fantastic and rooms are very clean and comfortable. The only downside is that the hotel has changed ownership over the years and unfortunately each time management decided just to use what was there before, hence the hotel really needs a makeover now as it is becoming very dated. Also if you like a quiet room, it'll be better not to be poolside, as the hotel has many functions which are based around the pool and it can be very noisy with music until late at night in the week. Nevertheless this hotel is still my number one choice when I'm in EC.
Susanne
Stayed 8 nights in Jan 2020
8/10 Good
Angela
Business traveler
Nov 10, 2019
Liked: Cleanliness, staff & service, room comfort
Older hotel, great service, expensive food/drink
Stayed at Oterra for one night for a business meeting. The airport pick-up was great- unfortunately it was a 2.5 hour drive to the hotel due to crazy Banagalore traffic, but the driver was very nice, car was comfortable with water and snacks offered, and had wifi.
Oterra seems to be an older hotel- room was comfortable but not impressive and sort of dark overall. No French press was offered in the rooms (unlike the other 5-star hotels I stayed in India during this business trip), and minibar was extremely expensive as compared to 5-star hotels in Delhi and Pune.
Breakfast buffet had a great variety and was in a beautiful space. Italian restaurant was great- the gnocchi was some of the best I’ve ever had! (Which surprised me). But food/drink prices are very high here.
Service overall was great.
They could make some updates to the rooms to modernize them, and should reconsider restaurant and in-room dining prices.
It’s a nice property.
But the staff actively spies on customers. Especially women travelling alone. I suggest Hilton Embassy Golf Links, or Fourpoints Sheraton Whitefield or Leela as better locations if you want privacy.
Dear Guest,
Greetings! Thank you for the rating and your valuable feedback. We are delighted to know that you had a pleasant experience with us.
We look forward to your return.
Best Regards,
The Oterra Team
8/10 Good
Verified traveler
May 1, 2019
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 2 nights in Apr 2019
Response from The Oterra Guest Experience Team on May 2, 2019
Dear Guest,
Greetings! Thank you for the rating. We are glad to know that you had a pleasant experience with us.
We look forward to your return.
Best Regards,
The Oterra Team
Response from The Oterra Guest Experience Team on May 2, 2019
Dear Guest,
Greetings! Thank you for the rating and your feedback. We are glad to know that you had a pleasant experience with us.
We look forward to your return.
Best Regards,
The Oterra Team
Definitely overpriced. Overall it was a good hotel.
Verified traveler
Stayed 2 nights in Mar 2019
Response from The Oterra Guest Experience Team. on May 3, 2019
Dear Guest
Greetings and thank you for the rating and great feedback. We would like to apprise you that we have various offers running throughout the year, you can find out about them on our website or on our social media pages.
We look forward to welcoming you back to the hotel.
Best Regards
The Oterra Guest Experience Team.
Response from The Oterra Guest Experience Team on Apr 3, 2019
Dear Guest,
Greetings! Thank you for the rating and your feedback. We are glad to know that you had a pleasant experience with us.
We look forward to your return.
Best Regards,
The Oterra Team
The reception people are charming and taxi service is fantastic
Verified traveler
Stayed 8 nights in Mar 2019
Response from The Oterra Guest Experience Team on Mar 18, 2019
Dear Guest,
Greetings!
Thank for your valuable feedback. We are glad that you enjoyed your experience with us and really appreciate your compliments on our hospitality. We will surely share your kind words with the entire team.
We all look forward to welcoming you back.
Best Regards,
The Oterra Guest Experience Team
6/10 Okay
Verified traveler
Mar 17, 2019
Verified traveler
Stayed 8 nights in Mar 2019
Response from The Oterra Guest Experience Team on Apr 30, 2019
Dear Guest,
Greetings and thank you for the rating.
We see that you have marked us 3 stars out of 5. Please let us know if there was anything more that we could have done to make your stay more memorable.
We look forward to hearing from you.
Best Regards,
The Oterra Guest Experience Team
8/10 Good
Susanne
Mar 8, 2019
Liked: Cleanliness, staff & service, room comfort
Still a good choice.
I've been staying at this hotel for the last 7 years, it's very convenient to the local IT companies in EC. Previously the hotel was owned by IHG, now it's back with Oterra. Overall not much has changed, food is still fantastic and staff are friendly and rooms are clean and spacious (I would recommend to add the club offer to the stay). Unfortunately all the nice perks they had under IHG have now gone (no free shuttle, cookies, free drinks etc) and the property hasn't been renovated for about 10 years.
Susanne
Stayed 9 nights in Feb 2019
Response from The Oterra Guest Experience Team on Mar 19, 2019
Dear Guest,
Greetings and thank you for your feedback. We are happy to learn that you enjoyed your stay and really appreciate your compliments on our hospitality. We have made a note of your concerns and will surely discuss the same with our leadership team. We would also like to apprise you that we do upgrade our amenities from time to time and our refurbishments are currently in progress.
We all look forward to welcoming you back.
Best Regards,
The Oterra Guest Experience Team
It’s one of the best property in Electronic City area.
Verified traveler
Stayed 5 nights in Jan 2019
Response from General Manager on Feb 4, 2019
Dear Guest,
Greetings! Thank you for the rating and your feedback. We are glad to know that you had a pleasant experience with us.
We look forward to your return.
Best Regards,
Raghu Nair
General Manager
Place and rooms were fine, location in the middle of nowhere. Unless you are consultant for an IT company operating in the area.
David
Stayed 1 night in Jan 2019
Response from General Manager on Feb 5, 2019
Dear Guest,
Thank you for choosing The Oterra. As rightly mentioned, we are located at the heart of Electronic city among the corporate companies. We are located a few kilometres away from the city’s main attractions, however, if it pleases you, you may avail our concierge services for your travelling needs the next time you stay with us.
Best Regards,
Raghu Nair
General Manager
The Oterra is a very nice hotel. The staff and service are excellent. Couple things could be slightly improved - some moldy wallpaper in the restroom, the floor in there is very slippery also. But in all a top notch hotel in the region.
Verified traveler
Stayed 7 nights in Nov 2018
Response from General Manager on Dec 10, 2018
Dear Guest,
Thank you for taking time to share your feedback on Expedia. I am delighted to note that you enjoyed your stay and really appreciate your compliments on our hospitality. With regards to the concerns raised by you, we have made a note of it and will discuss the same with our leadership team.
Thank you so much once again for your compliments, the team and I look forward to your return.
Best Regards,
Raghu Nair
General Manager
10/10 Excellent
Verified traveler
Dec 2, 2018
Verified traveler
Stayed 6 nights in Nov 2018
Response from General Manager on Dec 3, 2018
Dear Guest,
Greetings and thank you for the 5 star rating.
We look forward to your return.
Best Regards,
Raghu Nair
General Manager
Great facility and superior restaurant with a wide range of top-notch food. Large outdoor swimming pool and well appointed rooms. Only issues was being offered a dinner package upon arrival but then being charged additionally for sparkling water and a juice drink for dinner. The hotel reversed the charges but not until after I expressed concern.
Stayed here as close to my customer. It is along way from the airport and the centre of the city. Not much to do in local area. Nice hotel though - good food and service.
Paul
Stayed 4 nights in Sep 2018
Response from General Manager on Sep 13, 2018
Dear Guest,
Thank you for taking time to share your feedback on Hotels.com. I am delighted to note that you enjoyed your stay and really appreciate your compliments on our hospitality.
Thank you so much once again for your compliments, the team and I look forward to your return.
Best Regards,
Raghu Nair
General Manager
For someone who travels all the time, this stay was very enjoyable.
Kyle
Stayed 2 nights in Aug 2018
Response from General Manager on Sep 3, 2018
Dear Guest,
Thank you for taking time to share your feedback on Expedia. I am delighted to note that you enjoyed your stay and really appreciate your compliments on our hospitality, the team and I look forward to your return.
Best Regards,
Raghu Nair
General Manager
10/10 Excellent
Verified traveler
Aug 22, 2018
Good choice for Electronics City
The Oterra was formerly the Crowne Plaza. Our cab driver was a little confused when we told him to take us here!
Location - perfect for Electronics City or if you are going south to Hosur etc.
Hotel - very large and spacious hotel. We stayed in a club room which also was very spacious.
Food - in room dining was quick and good. The breakfast was a good spread in an atrium like restaurant with ample natural right.
In summary, a good stay!
Verified traveler
Stayed 1 night in Aug 2018
Response from Raghu Nair on Aug 29, 2018
Dear Guest,
Thank you for taking time to share your feedback on Trip Advisor. I am delighted to note that you enjoyed your stay and really appreciate your compliments on our hospitality. It’s the team that makes our hotel special. I have shared your compliments with the entire team. It has been a great source of inspiration for all of us.
Thank you so much once again for your compliments, the team and I look forward to your return.
Best Regards,
Raghu Nair
General Manager
Had another fantastic experience on a business trip. Staff were fantastic as usual showing kindness and understanding when needed. Special thanks to Sweta who brightened up every day with her smile.
Guch
Stayed 3 nights in Jul 2018
Response from Raghu Nair on Aug 29, 2018
Dear Guest,
Your compliments and appreciation of our personalized service indicate that we have succeeded in delivering a good balance of comfort and efficiency during your stay and I am delighted to note that you found all aspects of your stay satisfactory. I will surely share your kind words with the team and especially with Sweta.
Thank you once again for your compliments, the team and I look forward to the pleasure of welcoming you back again at The Oterra.
Best Regards,
Raghu Nair
General Manager
The service was impeccable. The food was excellent. The facility was clean, modern and had everything to make a traveler from halfway around the world comfortable. If you have business in India near Electronics City, you should take a close look at the Crowne Plaza.