Ratings based on 130 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Liverpool

Very good 3 star hotel

Posted Sep 20, 2017
Pros: Location and food
Cons: 2 hour evening meal slot could be extended
Location: Very close to all the showbar's and bars, close to beach and shops. The bars on the Rincon side are far nicer and a 10 to 15 min walk away.
Very good 3 star hotel close to the centre but far enough away to have a good nights sleep. We stayed in the main building which has 3 lifts capable of holding max of 5 persons and one panoramic lift which holds max of 10 persons. Rooms were adequate although a little smaller than we are use to with a small balcony. We stayed on the top floor {16th) facing the road which got the sun of a morning. We did not stay in hotel of an evening so cannot comment on the entertainment. There are plenty of sunbeds and the pool is a nice size with a children's pool and play area. The food was excellent with a good choice that matched most 4 star hotels i have stayed in. The breakfast (full english) was particularly good with english and spanish bacon, alongside fried, poached, scrambled and boiled eggs, tomato's, beans sausages and black pudding. It is the first time i can remember getting up for breakfast every morning, mmmmmm The restaurant is on the ground floor and is very large never had a problem finding a table I will return to this hotel at some point as i had a really enjoyable holiday.
2 out of 5
by A verified traveler from Wallasey Merseyside

Worst place Iv stayed in Benidorm.

Posted Sep 13, 2017
Pros: Leaving
Cons: Pull it down and rebuild it
Location: Quite near main strip
Iv stayed in two servigroup hotels in the past and very pleased with them both,however this place is nothing like, everything was awrfull it made up of a main tower block and four small blocks I was alicated in block two witch at face value seemed ok that night went to bed and put the a,c on, well not only did it make a racket it dident do a dam thing.next day I asked to be moved and another day later was moved it main block witch wasent much better. I was f,b if you want to be there at opening time your in a que that rapidly builds as its allways a good five minuts late opening, one time the que was that long it ended up outside. Id had enough and asked to be moved to another hotel,they were very unhelpful told me bacause I hadent booked direct with the hotel Id have to go through the agent.I did eventuly get changed to the Castilla. What a world apart,servigroup hotels are usuly very good just avoid this one like the plauge.
4 out of 5

Nice Hotel

Posted Mar 11, 2017 on Hotels
We had a nice stay, very central to everywhere!!
4 out of 5
for Everyone
by A verified traveler


Posted Jan 30, 2017
Pros: Near sea shopping and all
Cons: A nice chair to sit in,would be good all good
Good all very helpful,happy with everything .it was so cold it made you feel. Missable,
1 out of 5
by Tracy

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
4 out of 5
for Everyone
by A verified traveler from Cardiff

Lovely hotel

Posted Dec 8, 2016 on Ebookers
Have stayed here several times. Lovely friendly staff and clean hotel
4 out of 5
for Everyone
by A verified traveler from Great Yarmouth Norfolk UK

Janet and Franks two week stay

Posted Oct 6, 2016
Pros: Location and the food. English tv channels plentyful and prices for beverages very reasonable.. ATM in the lobby.
Cons: No comfy seating in the lobby. Only stools. Our beds on wheels meant they moved around too much. Toilet in room too close to wall and side of shower.
Location: You could walk to the Levante beach in 7 mins. Lots of various shops and loads of bars 5 mins away. Also a bi weekly market only 5 mins away.
Excellant location for walking to shops and nightlife. Staff very friendly and helpfull. Food was pretty good but predictable over a fortnights stay. The security was flawed because you can walk from the street across the streetside terrace into the bar and then out to the pool area. But if you walked from the lobby to the pool area you needed a room key to open the door.Entertainment was just ok. Lifts to higher floors very good. Housekeeping was very good. The indoor pool wasnt very warm at all in September. Outdoor pool was pretty chilly. Sunbeds were always available.
5 out of 5
by A verified traveler


Posted Sep 24, 2016 on Hotels
Great hotel with friendly staff and a prime location. Would 100% go there again
5 out of 5
by A verified traveler from Norwich

Posted Sep 8, 2016 on Hotels
Balcony very small with a large tree in the way of any view, Staff were no very pleasant and served without any enthusiasm or customer service. The hotel was in great shape, Air conditioning in the room, free television and wifi, the buffet food had plenty of choice with different themed nights for dinner. Good location for bars, football, night clubs and food.
5 out of 5
by Deirdre from Cork city Ireland

Mid year break away

Posted Jun 4, 2016 on Hotels
We had a great stay and the food was excellent it was so near all pubs for entertainment it was a great holiday really really enjoyed staff were second to none so helpful and nice would stay in hotel pueblo anytime thank you .