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Reviews of Luxmar

2.5 out of 5
Luxmar
ZAMORA, 3, Benidorm, Valencian Community

Reviews

6.0
Rating 10 - Excellent. 7 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 35 out of 88 reviews" "
Rating 4 - Poor. 14 out of 88 reviews" "
Rating 2 - Terrible. 12 out of 88 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities
I wasn't expecting the Hilton for the price I paid and knowing that this is a good location and the apartments very popular with stags and hens, I got what I was expecting. So no complaints from me. I certainly wouldn't recommend here for a family or romantic break, but for a drinking break with the lads, it's perfect.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Close to beach
Had a lovely experience at the hotel but some work was being done and Didn't get sleep for 3 night from.the noise and description
Stayed 7 nights in Feb 2018

6/10 Okay

Mark, Leeds

Liked: Staff & service
Staff Excellent
All round hotel great value for price, needs updating, staff really helpful and pleasant, location off Brit Zone so no noise could be heard, plenty of bars in area and supermarket
Stayed 4 nights in Jan 2018

6/10 Okay

Christakis

Liked: Cleanliness
Disliked: Property conditions & facilities
Basic accommodation
Basic hotel, clean and with great views of the city. Quiet area too. Rooms are quite outdated, walls need painting, taps/heaters rusty and staff friendly on a very basic level.
Stayed 3 nights in Dec 2017

6/10 Okay

Karen

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Book somewhere else
Iron/ironing board - No Sleep well - Turndown service - Ha Ha Ha Sofa bed - wouldn't let a dog sleep on it Egyptian-cotton sheets - Hankerchief more like...... The staff were great - Also blessing that there was no stag and hen parties there. However the 2 sofa beds were filthy, we would not sit on them . Towels dirty - the whole place needed fumigating. I knew when I paid not to expect 5 star due to the price - but I did expect clean towels and crockery, a bath that I could use and somewhere I would not electrocute myself. We were out a lot of the time bt I am soooooo glad that I only had to sleep here - couldn't wait to leave. Take it off Hotels.com booking site - no one should pay or redeem to stay here
Stayed 3 nights in Nov 2017

6/10 Okay

edward, huddersfield

Liked: Staff & service
Disliked: Property conditions & facilities
average hotel
no kettle.bedding not changed all week. very good.beer @ very reasonable prices.staff very good
Stayed 7 nights in Oct 2017

8/10 Good

sarah, england

Liked: Cleanliness, staff & service, room comfort
Basic but good for what I paid, staff very friendly location good, 10 minute walk to the beach. Ideal for a few days break
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap n cheerful not the best but clean enough and the staff were great gave us a fan for our room booked our transfers as ryanair had taken our money but not booked us on. Place could do with an upgrade but lots of big parties so prob why they don't group of welsh guys throwing chairs from balconies so that doesn't help
Stayed 7 nights in Sep 2017

6/10 Okay

Janet

Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient for Benidorm Palace
Hotel very tired
Stayed 1 night in Sep 2017

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Cheap get away to Benidorm
It is a cheap self catering accommodation for stags and hens 4.00am seems to be the alarm call if you stay here...
Stayed 3 nights in Sep 2017

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs
I stayed for 4 nights and didnt spend any real quality time here' because hotel is in need of a real revamp, counted about 10 sun loungers around the pool area, stayed on 8th floor an never seen a cleaner once, thete was a chip container box on staircase for 3days! Towels never changed and beds contained bugs" i removed a handful just on mine alone" anyhow its cheap and in a decent location just make sure u shake all your belongings wen your packing to leave:
Stayed 4 nights in Sep 2017

10/10 Excellent

Mrs S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017
Dear guest, thanks for staying with us. We do appreciate your time spent in scoring us. We look forward to seeing you. Susi

10/10 Excellent

jose , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
10 minutes walking to the beach , the staff very friendly,, I will come back again
Stayed 1 night in Aug 2017
Response from Susi - reception on Sep 4, 2017
Dear guest, thank you so much for your comments. Thank as well for your time. We always try our best and work hardly and happy so our guests can have a lovely holiday with us. Looking really forward to seeing you.

8/10 Good

Rob, Melksham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for what you pay.
Very dated property, but considering the cost of the room be cautious. Our main concern was the balcony locks were broken & the apartment was insecure despite this we had to pay for a safe deposit box, I think this should have been free because of the insecurities.
Stayed 4 nights in Aug 2017
Response from Susi - reception on Sep 4, 2017
Dear Rob, thanks a lot for your time and for your comments. We will work on those points you have remarked to us. We wish to seeing you in future. Susi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2017
Dear guest, we want to thank you for your time taking to score us. We look forward to seeing you in future. Susi

8/10 Good

Adi, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to night life
Great pool, really polite & helpful staff, room was abit dated but still clean & ideal for a few days in the sun🍻☀️
Stayed 3 nights in Jul 2017
Response from Susi - reception on Jul 29, 2017
Dear Guest, we are pleased you had enjoy your holidays with us. Thanks for your time and thanks for your comments. We look forwrad to seeing you.

6/10 Okay

Daryll

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Benidorm stay
No glass in the door, front door very temperamentally has been kicked in a few times, beds glued together, nice bathroom and balcony. Okay for what we paid.
Stayed 1 night in Jul 2017
Dear Daryll, thanks for your comments. We will work on those points you have remarked to us. We are here to pleased our customers for an enjoyable holidays. So, we are here to help on every matter on our hands. We look forward to seeing you again. Thanks for your time. Thanks for your comments.

8/10 Good

David

Liked: Staff & service
Good Priced apartments
Our stay at Luxmar apartments was fine. Apartments are a little worse for wear but for the price were good value for money. Staff are very friendly and helpful. Expect some noise, this is an apartment block used by stag and hen parties but then I think most are. Overall very happy with what we got for what we paid.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Shame about the weather
Great value and location

6/10 Okay

Raymond

Disliked: Property conditions & facilities
Not the worst but not the best.
Apartments are tired and the whole place could do with a makeover. Slightly off the buzz areas.

6/10 Okay

Tina, Yorkshire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap get away
Last minute cheap get away. The Luxmar is a very basic appartment block. Th this is what we expected for price. Perfect for groups stays and hens. Could do with modernisation.

6/10 Okay

Stephen

It was nice but only stayed 1 out of the 2 night's couldn't sleep too noisey for children full of hen and stag dos

8/10 Good

Philip

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Staff & service
Budget apartment
Budget apartment, reasonable position. In need of decoration and mattresses very hard. No kettle in kitchen and hob plates corroded so wouldn't want to use. Small water tank not enough for two showers. Staff friendly and bar area nice.

6/10 Okay

Su, manchester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic and needs updating but functional
We spent our 5 day break sloshed! It was somewhere to sleep when we got back from the pubs

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was absolutely stinking of tobacco staff were not friendly shower was terrible and bath was manky , asked reception for fresh towels as they were soaking and was told that on a 3 day stay fresh towels and room service was not allowed

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
short 4 night break
good base to get around hotel needs update doors not very secure veranda doors would not lock didn't have a change of towels the whole stay staff very friendly and helpful bar area reasonable price it may sound like a moan but we did enjoy our stay can't fault staff

2/10 Terrible

terrible and dirty, Wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for a group who just want a bed
I knew by the reviews it was a very low budget hotel and needed a refurb. but when I got there it was worse than I expected. ideal for parties and. don't large groups who can't get in anywhere else but here are the negatives, upon arrival was told I hadn't paid for the hotel which I had. I had even printed proof of payment in Spanish so it could be understood. I had to get my banking app out to prove it. I was then asked for a £40 deposit for a 4 night stay given 2 keys and that was it. Of I went up to the room. The rooms main door had been kicked in numerous times . When I walked in the toilet door had been kicked in to the point the door was all broke away. The microwave was all dented and the overall condition of the room was dirty. You cannot lock the patio doors in either room. I obviously took photos and went immediately back to reception. They had no interest in the photos whatsoever. It was quite obvious it was old damage also and they had not made any attempt to rectify it. The marble floors were filthy. You cannot use the safe in the room I was told. You have to use the ones in reception by the bar. Based on all the above I knew I was not leaving any valuables and had to take them out every day. The sofa beds were in such bad condition that they had just wedged cheap hardwood underneath. and the bedding quilts were old and worn. It was a cold week and you had no control over the central heating. Absolutely freezing at night. They should give us a deposit

10/10 Excellent

alec, mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice friendly staff
Only real problem was when it rained heavily and hail stoned it came into our apartment we had to put towels down the window in the living room in room 1005 is loose and there is a gap letting wind and rain in it made the apartment very cold and noisy as the wind whistled through

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
quick break
room was quite cold and only old heaters and not much hot running water

6/10 Okay

Verified traveler

Liked: Staff & service
ok if you ain't too fussy
very easy booking in, 20 euros deposit on arrival , paid back on departure no issue ...the rooms were clean basic budget value , could get a little loud when people come back , but we are talking Benidorm here ,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room smelt really bad of cigarette smoke.
This hotel needs a refurb. Wouldn't stay again. Fortunately only stayed 1 night. Sheets were clean

6/10 Okay

Verified traveler

Liked: Staff & service
Very basic and needs renovated.
Ok facilities if you are on a budget. Has a kitchen, living room which is better than a hotel room. Nice big balcony.

2/10 Terrible

keith, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left after 5 minutes
The place has not had a $ spent on it since opening many years ago. In need of total maintenance, thorough cleaning and furniture, appliances (or what there is) need replacing. The whole place looks grubby and staff that are, seemingly, without a care in the world. Lounge is the size of a large bathroom. Stay clear. For $100 more for 8 days we moved to a 2bd/2bth 19th floor apt. With 3 balconies offering breathtaking views of Benidorm and the bay. Clean, bags of room, friendly staff and free parking at door. All of which were not available at Luxmar. I repeat, stay away.

8/10 Good

Jamie, Blackburn, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location away from the noise.
Great location away from the noise, but close enough to walk to the beach within 15mins, Lots of cafes and bars within staggering distance, pool a nice size although distinct lack of sunbeds. Only drawback is that you get no sun on your balcony all day,
Response from Susi - reception on Jul 17, 2016
Good afternoon Jamie, we want to thank you for your comments. We are looking forward to seeing you hopefully soon

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Value for money
2 day break cheap and cheerful, would go there again

4/10 Poor

Visiting family, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell
Non smoking room smells like people have been smoking for years and so do the pillows, sheets and everything else. The water heater holds very little water. One long hair wash and all the others in the room shower with cold water Furniture shows significant wear and tear.
Response from Susi - reception on Jul 17, 2016
Good afternoon, please, receive our sinceres apologies if you have had a bad experience. We have made a note to work in that direction you have remarked. We are always here to help if we would have known. Yours sincerely.

8/10 Good

Sheila, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxmar Apartments.
Friendly and Informative staff nothing too much trouble
Response from Susi - reception on Jul 17, 2016
Dear Sheila, thanks for your comments. We do wish to see you again and hopefully soon. Looking forward to it. Kind Regards

8/10 Good

Verified traveler

Liked: Staff & service
Lumar
We had a lovely 5 day break at the Luxmar Apartments. I am not saying they are the Ritz or anything like that....but for the price it was good!
Response from Susi - reception on Jul 17, 2016
Good afternoon, we want to thank you for your comments. We look foward to seeing you. Kind Regards

8/10 Good

Stellar, Brighton

Liked: Cleanliness, staff & service, room comfort
Basic but fantastic for price
Rooms need badly updating but for the price the friendliness of the staff , facilities and cleanliness this little jem was well worth the price.

6/10 Okay

Verified traveler

Liked: Staff & service
Overview
Friendly staff, nice size balcony. Hot water didn't last long. Reasonable prices at the bar. 10-15 minutes from the sea front.

8/10 Good

paul, orihuela-costa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent apartment block to stay in.
Ideal location for free parking. Close to bus stops. Friendly staff. very reasonable price for all the pluses

6/10 Okay

Melanie, Hull

Liked: Staff & service
Disliked: Property conditions & facilities
January 2016 Stay
The apartments are what you expect for the amount you pay. The rooms are clean and it is quite spacious with a large balcony, however due the layout you don't get any natural sunlight in the apartment. The hot water for the shower doesn't last more than 5mins, your better off using the bath. Overall it was okay, but I recommend as a family, long holiday stay only for short breaks.

6/10 Okay

James, Mansfield

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
we stayed for six nights , the hotel is in need of a facelift but it was very cheap and really you get what you pay for. The staff were very nice and really helpful. we will stay there again.

10/10 Excellent

eva, Pitea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located hotel
Nice hotel with free wifi

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
hotel need good paint and some small repairs
staff could not have been better, room OK but has not been decorated for some time and small repairs required

6/10 Okay

steven, Stoke on Trent

Disliked: Room comfort
Great VFM
Another enjoyable stay at LuxMar, although looking a little tired and dated now it's still great value for money, and will remain on my shortlist for my next trip.

6/10 Okay

John, Bristol

Disliked: Property conditions & facilities
Local to amenities good for food and bars short walk to beach overall nice time