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Reviews of INNSiDE by Meliá Costablanca - Adults recommended

4 out of 5
INNSiDE by Meliá Costablanca - Adults recommended
Avenida Alcoy, 14, Benidorm, Alicante

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 4 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless, staff very good. Great location. Rooms very good. Huge selection for breakfast. Recomended & if I'm ever back in this area i will stay here.
Stayed 4 nights in Apr 2024
Response from Olga R.-Guest Experience Manager on Apr 14, 2024
Dear Shaun,Thak you so much for visiting our hotel INNSiDE Costablanca and for sharing this lovely review about us.We are glad to know that you enjoyed a great experience with us.See you very soon!

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Patrick

Liked: Property conditions & facilities
Disliked: Cleanliness
Room was not clean
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
Lovely hotel and reception staff, very clean lazy kitchen staff who can’t be bothered to cook Forget the sunbed area
Stayed 4 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but avoid half board!
The hotel is modern and comfortable. The rooms are of a good size and with good amenities. The room services are great and regularly cleaned with fresh linen being left on request. The location is perfect for the entire access to Benidorm, both the new town and the old. The pool is not the biggest and I could potentially see it being a fight for sun beds in the summer. However, with 10 steps you are on the beach so it really is not a massive deal breaker. The food however is very very poor, there is no change in the menu throughout the stay of 10 nights. It is simply not worth the money for half board. Throughout the stay I was considering my review, and taking into account how much a part of the stay is around dining, I was prepared to leave a constructive but poor review. However I could not possibly leave a negative review taking into account the staff at this hotel. They are excellent in so many ways. They are friendly, polite and warming for the entire stay. I have to call out one member of the team in particular, the lady with blond curly hair in the restaurant (who had Monday off and the fireworks were annoyingly loud) you made dinning an absolute pleasure, even though the food was the opposite. Every evening you made a great effort to converse with me in my very poor Spanish and we really did enjoy coming to dinner simply because of you. The summarise, we would absolutely return to this property, however we would definitely not pay for half board.
Stayed 10 nights in Nov 2023

10/10 Excellent

Anthony

Traveled with group
Good and clean , no kids
Stayed 3 nights in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better going the chippy than half board at hotel.
Hotel brillaint ,staff at reception very good frindly and very helpfull always greated with a smile.dinning room well what can you say.very nasty ,unless your spanish forget it very insulting are last nite we were more or less thrown out they tried to take are food away and shouting at us hour hour, they close at 9.30 pm this started around 9 pm and there was 2 tables with spanish tourists on them but nothing was said to them the staff were talking in spanish to these custmers clearly calling us.made to feel very uncomfortable. Reported incident to reception but was told to complain by email to olga Rodiriguez.the food is inadequate for a 4 star hotel morr like a 2 to 3 star hotel quality over cooked and left to dry out rock hard.
Stayed 7 nights in Oct 2023

10/10 Excellent

Stacey

Stayed 4 nights in Oct 2023

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Scott

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Disgrace of an Hotel
One of our friends is disabled walks with a stick the hotel would not let him hire a mobility scooter because he is under 55 so he hired one elsewhere to find the hotel wouldn’t let him park there and had to park it over 1 kilometre away,an absolute disgrace.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Nicd hotel but shame about noise
The hotel itself was clean ,food mediocre, staff just ok ,its in a good location but next to an extremly noisy bar with drunken stag do's ,shame these types of bars are opening at this end of levantè beach and is now turning into the strip.no curtesy room if you have a late flight only the cold pool dhower and toilets to change in .
Stayed 7 nights in Sep 2023

8/10 Good

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, tidy and great pool area just not very lively
Stayed 4 nights in Sep 2023
Response from Olga R.-Guest Experience Manager on Sep 23, 2023
Dear Lauren,Thank you for visiting INNSiDE Costablanca in Benidorm, and also for sharing this positive review about us!We are glad to read that you liked the cleanliness and the pool area.We hope to welcome you again very soon!

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay celebrating a friends 50th birthday.
Stayed 4 nights in Sep 2023
Response from Olga R.-Guest Experience Manager on Sep 23, 2023
Dear Mark,Thank you so much for this amazing review about our INNSiDE Costablanca hotel!We love to see that you enjoyed a great stay with us and your friends celebration.Come back soon!

8/10 Good

Desmond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Olga R.-Guest Experience Manager on Sep 23, 2023
Dear Desmond,Thank you for visiting INNSiDE Costabalanca and for the good punctuation about us!It will be a pleasure to welcome you again soon!Kind regards,

10/10 Excellent

Rebecca

Stayed 3 nights in Sep 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Thank you for the great review, Rebecca!See you soon! Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, location near to old town and the main strip.
Stayed 3 nights in Sep 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Andrew,Thank you for your kind review about us! We love seing that you have enjoyed a great stay among us and you liked specially the hotel and location.See you very soon!Best regards

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Melia hotel group and this was our first time staying in an “INNside” Gorgeous boutique hotel. Perfect location on the beach, with plenty of bars and restaurants on the doorstep. B&B was best option for us as there’s plenty of places to eat out. Breakfast was lovely, lots if choice in the lovely “Kitchen” restaurant onsite. Each morning there was a singer or dj, lovely touch. Pool area is small which we knew, but the beach is on your doorstep so we went in there every day. Highly recommend this hotel if you want something chic, adult only and quiet, in a great location,
Stayed 3 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Karen,Thank yo so much for visiting INNSiDE Costablanca and for taking the time to share with us this lovely review.We love seing that you enjoyed your first time in a Melia Hotels International hotel. We are also glad to read that you liked our hotel and location, breakfast and vibes.Come back soon!Kindest regards

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Thank you for the review, Joseph!We hope to see you soon and get a better score.Best regards,

10/10 Excellent

JULIE E

Stayed 4 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Julie,Thank you so much for the excellent review!We hope to welcome you again very soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel, Staff, Food & Amenities. 11/10
The check in process was very, very efficient. Quick, easy and hassle free. Reception staff were very professional and easy to talk to. We were a party of 18. I stayed in room 128 which was a studio with a sea view. I would highly recommend these suites, although the higher floors may be better to cut out some of the late night esplanade noise. The restaurant was fantastic. We stayed on a B & B basis, and the choice of food on offer was enough to satisfy all palates and food types/preferences. Although we didn't have any lunchtime of evening meals there, they too looked amazing value for money, with a wide and diverse range of food types on offer. The seafood options looked amazing. The bar staff were exceptional. Very polite, very helpful, very friendly and made us feel very welcome. All in all, if anyone reading this is looking for a classy place to stay in Benidorm, with a cosy, private pool area, right on the beach and close to many, many, fantastic bars and restaurants, then this hotel is just the ticket. Trust me, you won't be disappointed.
Stayed 4 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear guest,thank you for visiting INNSiDE Costablanca and for the time spent sharing this great review about us. It makes us feel very proud to receive opinions like yours and knowing that you have enjoyed an excellent stay under our care. As we can see, the check-in was fast and efficient and you rated the reception staff positively. We are also happy to know that you liked the Studio room and its wonderful sea views, as well as the restaurant, the bar staff and the general location of the Hotel.Thank you very much again for your time and kindness, we will be happy to welcome you very soon and offer you another wonderful stay. All the best.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Did a full board, the food was good, a lot of variety and changed from day to day, perfect location although getting a bed by the pool is impossible. The location is great, backs right onto the beach, near the shops etc. parking is a bit difficult to find and communicate with reception to open the gates and costs an additional 20 euros per day. The lifts are a nightmare, you can sometimes wait 5 minutes plus only to find the lift full. I possibly return if the price was better, but overall I had a good stay.
Stayed 2 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Jack,We thank you for your visit to our hotel INNSiDE Costablanca and for sharing your experience with us.We are glad to read that you liked the food selection, location in front of the beach and in general you had a good stay.We inform that we are currently checking the sunbeds reservation and trying to do a fair use of them. We take note about all your comments and we will still working on improving.We hope to see you very soon!Best regards,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
Fab hotel however check in process not good and a male receptionist certainly requires training has an extremely rude attitude.
Stayed 4 nights in Jul 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Julie,Thank you so much for visiting INNSiDE Costablanca and for aking the time to share your experience with us and other travellers.We love seing that you liked our hotel and you enjoyed your stay.We are sorry for the comments about one of our colleagues and we will try to improve every day.We hope to see you soon again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Elizabeth,Thank you for your visit to INNSiDE Costablanca and for sharing this excellent review about us.We hope to see you very soon!

6/10 Okay

Russell Michael

Stayed 4 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Andy

Stayed 4 nights in Apr 2023

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Erdinc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Dear Erdinc,Thank you for your visit to INNSiDE Costablanca and for this positive review about us.See you soon!

8/10 Good

Mirjeta

Liked: Cleanliness, staff & service
Stayed 9 nights in Aug 2023
Response from Olga R.-Guest Experience Manager on Sep 16, 2023
Thank you for the review, Mirjeta!See you soon!

2/10 Terrible

FACUNDO

Stayed 2 nights in Jul 2023

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
Wij waren de 3de keer in dit hotel geweest en hebben ieder jaar weer geconstateerd, dat wij ons vrij voelen in dit hotel met de Accommodatie , met het personeel, ( zeer vriendelijk), de ligging! Gewoon goed! Tot volgend jaar!❣️
Stayed 6 nights in May 2023