Ratings based on 168 Verified Reviews

3.9 out of 5
53% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto

Out from somewhere

Posted Feb 25, 2018
My first impression was this property is out somewhere. Like there's no restaurants close enough to enjoy the day or night. The only one close is an Argentinian and not a Mexican. I borrowed for a charger. They don't have a spare. Good thing the convenience store nearby carry phone charger. And oh, the staff. I better not say anything. Overall, my stay is OK but way below the Holiday Inn standards I enjoyed over time.
5 out of 5
by Richard

Awesom service

Posted Dec 11, 2017 on Hotels
Stayed for a weekend at hotel. Area is good for Mexico City with access two metro .2 miles. Service is fantastic, staff was tripping over themselves to help. Ate dinner at hotel and while a tad expensive for Mexico still affordable and very good! It is a bit outside of the city center, about 35 minutes via metro. Would stay here again!
5 out of 5
by Juan


Posted Aug 22, 2017 on Hotels
I was treated very very wellllllll
5 out of 5
by Gabriel

Good hotel in Mexico City

Posted Aug 21, 2017 on Hotels
Everything was pretty good about the hotel except the area is a very busy blvd and can be very hard to get in and out if you are driving.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2017 on Hotels
4 out of 5

Nice hotel

Posted Jun 29, 2017 on Hotels
Air conditioning was not working properly. the room was 26 celcium and we wanted at least 24 but didn't have the capacity to low the temperature from 26 to 24.
Comment from Hotel Management
Jul 4, 2017 by Hotel Staff, Hotel Management
"Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia. Atentamente, Zulay Alcocer Corona Gerente de Atención a Clientes"
4 out of 5
by Patrick

Pleasant stay a short ride away from WTC

Posted Jun 6, 2017 on Hotels
Nice hotel with spacious room. The first room they gave to me had an issue with the air conditioning however they quickly resolved the problem by moving my room. The breakfast buffet had tons of options and was delicious. Staff was professional and friendly. Surrounding area has many options for eats from local Mexican spots, Steak house across the street to fast food such as Pizza Hut and KFC just a short walk away. Having an Oxxo convenience store next to the hotel was nice for picking up snacks and other essentials.
Comment from Hotel Management
Jun 26, 2017 by Hotel Staff, Hotel Management
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Zulay Alcocer Corona Gerente de Atención a Clientes
3 out of 5
by A verified traveler from Panama

Not going back

Posted Jun 5, 2017 on Orbitz
Hotel conditions are Ok, the food is not great but TG there are other choice around. I did not sleep the first night there is was a problem with the AC vent that the staff new about but keep assigning this room to clients (front desk personnel comment). I have to wait until the next day to be move to another room where there was no hot water. Just a horrible experience.
Comment from Hotel Management
Jun 8, 2017 by Atención a Clientes, Hotel Management
We thank you for your comments and we will share them with our team so that we can continue to improve our services.We hope to have the opportunity to receive you again in the future in order to offer you a Best experience ever.
5 out of 5
for Everyone
by A verified traveler from downey,ca

Very nice, clean & comfortable hotel.

Posted May 23, 2017
We had never been to the city and needed a comfortable secure place to stay while we visited to attend a wedding. This was perfect. Very well kept and clean. And the fact that there was a restaurant open 24 hours was so convenient.
Comment from Hotel Management
May 25, 2017 by Atención a Clientes, Hotel Management
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us. Sincerely, Zulay Alcocer Corona
4 out of 5
for Everyone
by A verified traveler from guadalajara

Nice hotel

Posted Apr 17, 2017
Nice hotel. Friendly staff. Super clean rooms. Are is getting better. Close to main avenues. Great for a fsmily trip to Mexico City
Comment from Hotel Management
Apr 17, 2017 by Atención a Clientes, Hotel Management
Thank you very much for the comment that send us to Holiday Inn Trade Center are very important, we hope to see you soon. We are at your service