Ratings based on 3,455 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Great place to stay and very friendly staff, always helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver

Posted Aug 20, 2017
Good hotel good clean good Mexican restaurant ....................
5 out of 5
Recommended
for Everyone
by A verified traveler from N.Y.

Excellent service

Posted Aug 20, 2017
Pros: Very convenient to airport.
From beginning to end great service. Friendly staff. Great food at the hotel restaurant. Shuttle service to terminal 2 was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

They saved and returned our forgotten items

Posted Aug 16, 2017
The hotel is super conveniently located right at the airport, which was perfect for our overnight layover. It was comfortable and clean. But what most impressed us was their responsibility. We forgot a steel water bottle in the room, and as soon as we called, they saved it for us for two weeks until we came back through for our second layover after our trip. Most items left in hotels get lost, but not in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

A pleasant experience

Posted Aug 2, 2017
Pros: Convenience, Courtesy of staff, availability and variety of restaurants. The rooftop pool maybe small but was a delightful experience.
Cons: On one night, we went to the pool and it was quite cold. Although the second stay there the pool was extremely warm.
Location: We did not venture out as our purpose was to catch a flight.
Factors: Convenience- It can not be any closer to the Airport, so it was extremely easy and convenient to get to the hotel. Also, we did not hear any airport noise while in the hotel. Dining- We found that the four meals we had were all of a high quality. Staff- Every member of the staff we encountered was exceptionally friendly and helpful, which is especially meaningful as we had a pre-schooler with us.
Comment from Hotel Management
Aug 13, 2017 by HOTEL CAMINO REAL AEROPUERTO, Hotel Management
Dear guest Thank you for your comments, we are pleased that you have enjoyed our facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro Cholula, Puebla, Mexico

hotel connected to airport terminal 1

Posted Jul 30, 2017
This experience was much more positive than my last stay. The room was small but agreeable-cute perhaps. It was nicely appointed with excellent toiletries, a pretty bathroom, a purified water tap, closet, iron and ironing board, lock box, clock, desk, 2 phones (plus one in the bathroom), and nice tv. The shower was good though hot water was a bit slow in coming. There was no exhaust fan, but the ventilation system in the room cleared the moisture. The bed was unusually comfortable. We had a view of the runways and both terminals. Our room was off of the atrium lobby, but down a short hall at the corner with two other rooms. This kept us from hearing any noise from the lobby. We did not eat in the hotel restaurants but rather walked to the food court in terminal 1. There are also several sit down restaurants available in the terminal as well as coffee shops, convenience stores, and even a small museum on offer in the terminal just steps out of the hotel.
Comment from Hotel Management
Jul 30, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest How nice that you enjoyed your stay with us We hope he returns soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville Beach, FL

Great hotel! Room service and pool great!

Posted Jul 27, 2017
The view from the indoor pool was overlooking the airport runways so my kids really enjoyed watching all the takeoffs and landings with the mountains in the background. The reviews made me think this hotel was outdated, but it was very nice. Even has a Starbucks in the lobby and a couple of restaurants attached. Very good room service breakfast food and the pool was so perfect for young kids!
Comment from Hotel Management
Jul 28, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for giving us the opportunity to serve you. Come back soon Dear guest Thank you for giving us the opportunity to serve you. Come back soon Dear guest Thank you for giving us the opportunity to serve you. Come back soon
1 out of 5
by A verified traveler from mexico

Hotel in airport

Posted Jul 26, 2017
outdated, dirty and unfriendly staff, in desperate need of renovation. Not representative of the brand of Camino Real.
Comment from Hotel Management
Jul 28, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest We are very sorry for the bad impression we made on your visit. We appreciate your comments believe that we are taking them into account for the improvement of our service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff but not great rooms

Posted Jul 24, 2017
I got a connecting room and I could hear absolutely everything from the other room which didn't let me sleep then their alarm went off at 3 AM and woke me up. It was like we were in the same room it was awful
Comment from Hotel Management
Jul 28, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
We were very sorry for the inconveniences you had in your stay with us. We hope to be able to see you again in another occasion as you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler

It's inside the airport

Posted Jul 22, 2017
Pros: It's in the Mexico City Airport
Cons: It's a long walk to the airlines. The bell boys can't take your bags further than the exit. Can be difficult to flag an airport porter at 3am.
Location: Outside of the city.
Stayed overnight due to an early morning flight back to USA. The front desk was helpful and the bar/ restaurant served good food and drinks in a comfortable room. Just the kind of space you need to have available when you must travel.
Comment from Hotel Management
Jul 25, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest We appreciate your comments. We invite you to come back soon