Ratings based on 3,558 Verified Reviews

3.7 out of 5
76% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 24, 2017
Small rooms greg did not work did not give me king bed
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Sep 23, 2017
We stayed one night as we had an early flight the next morning. It was convenient and we were surprised at how nice the rooms and overall hotel was. The staff was friendly. Checking in and out was easy. The enclosed walkway from the hotel to the terminal was a bonus feature!
Comment from Hotel Management
Sep 25, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest We appreciate your visit. Come back soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Very good well located in the airport with good restaurants inside
Comment from Hotel Management
Sep 20, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us, come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very conveniently located

Posted Sep 15, 2017
This hotel is perfect for a layover. A quick walk across the bridge and you are there. Clean and friendly staff. Thank you
Comment from Hotel Management
Sep 20, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us. come back soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Sep 14, 2017
My only complaint is there is no ice available in the hotel.
Comment from Hotel Management
Sep 20, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us, an appreciated guest. As for the ice we commented that if there is. Not on the floors, however with just dial 0 or gladly take you to your room
3 out of 5
by A verified traveler from San Rafael, CA

Hidden fee and confused staff

Posted Sep 12, 2017
Pros: Location
Cons: A sense of service. Not charging to let a visitor go up to a guest's room. Teaching the staff where the rooms are!
Location: Nothing. This is on the airport. Get off a plane, eat, sleep, get on a plane.
The one great thing about the Camino Real at the airport is its direct connection to Terminal 1 via a pedestrian bridge, although the signage from the terminal is virtually non-existent. When there is a sign, it says "hotel" but not which one. There are three groups of elevators. There are absolutely no signs telling you which group of rooms is served by which elevator. The hotel concierge doesn't know which elevator goes to which room. He directed me to the wrong elevator. I was meeting with a friend and wanted to chat while unpacking in my room and show him some documents on my computer, which needed recharging. A non-guest cannot go to your room unless you pay an approximately $25 charge. This is pretty ridiculous. In the morning, I discovered that there was no coffee machine in the room. This is rare, especially in Mexico. This is a good hotel if you need to overnight at the airport and aren't looking for any extras or for really good service. But it really seems to take advantage of the people who seek this convenient location.
Comment from Hotel Management
Sep 18, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thanks for your suggestions and comments, we will work on the observations you have made to improve our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 8, 2017
Great location if you are flying in or out of CDMX. Nic
Comment from Hotel Management
Sep 18, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us, come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient distance from the airport

Posted Sep 6, 2017
Wanted a hotel close to the Airport where I could rest and not have to stress the next day. This was definitely it. Great service and staff was very friendly! Rooms were small but very clean and the beds were very comfortable, the AC was also working just fine. There is also a hallway that connects the hotel directly to the airport which is really nice.
Comment from Hotel Management
Sep 18, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us. we invite you to come back soon
1 out of 5
by A verified traveler

Cleanliness

Posted Sep 3, 2017
Pros: close to airport
Cons: cleaning service and room updates/ remodelling are urgently required
Room was dirty, hairs in bed, and more... however, after complaining at least the hotel offered a different room, which was better.
Comment from Hotel Management
Sep 18, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest We are very sorry about this incident, we offer you an apology again. We appreciate your feedback, which helps us work to improve
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Location is perfect for airport area

Posted Sep 3, 2017
Pros: The airport location and its grand scale. The place makes you feel important the second you walk in.
Cons: Time to redecorate the rooms.
Location: Airport terminal is connected to hotel, beyond easy and convenient.
This hotel is a first class business hotel and if you have an early morning flight out it can not be beat. Friendly and very helpful staff. The lobby is great, the rooms are big and comfortable but a bit dated looking.
Comment from Hotel Management
Sep 18, 2017 by Hotel Camino Real Aeropuerto, Hotel Management
Dear guest Thank you for staying with us, come back soon.