Buen día, sr. Guillermo,Apreciamos su amable comentario y agradecemos que nos haya elegido para su estadía en la Ciudad de México. Esperamos tenerlo de vuelta muy pronto, saludos cordiales.-Derek Del Castillo, Guest Relations

Good morning, Miss Marie-Lynne,Thank you so much for your feedback, we are happy that you choose us for your stay!It is nice to know that you experiment a nice experience with us. We are so sorry about the noises during the night, we are going to increase the vigilance in the corridors with the finality of search the maximum relaxing time for you.Warm regards,-Derek Del Castillo, Guest Relations

Good morning, Miss Diana,Your comments are very important for us, we appreciate them!We are happy that you enjoyed your accommodation with us, this is the experience we want our guests to enjoy.Warm regards,-Derek Del Castillo, Guest Relations

Good day, dear Keita!Your opinion and kind comments are valuable for us, that let us know what we are doing well and what need the necessity of improvement. We appreciate your preference!-Derek Del Castillo, Guest Relations

Good day, Miss Denia,Thank you so much for taking the time to respond this feedback! Your kind words will help us to recognize what we are doing correctly and what are our opportunity areas!We are going to share this amazing opinion with our Front Desk team and recognize their great labor!I appreciate that you enjoyed our decorations, the porpoise of this decoration is to create a relaxing and comfortable atmosphere for our valuable guests!We hope to have you and you family back, again very soon!-Derek Del Castillo, Guest Relations

Hello Miss Aurora!Thank you so much for your opinion; we appreciate that you choose us for your reservation!Our Housekeeping Department are happy to hear that you recognize their labor, we appreciate your kind comment!Warm regards,-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Andrea,We appreciate that you enjoyed the hospitality, cleanliness and service that internationally distinguish the Hilton brand!We are looking forward to welcoming you back!-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Annie,First of all, I would like to thank you for choosing Hilton Mexico City Airport and for taking a moment to address this concern. I am sorry to hear that we failed to provide you with a positive experience, and I offer you my honest apologies for not resolving this in the moment where we received the report.Sincerely,

Good day, Mr. Leonel,We appreciate that you took your time to respond this feedback, thank you!We are happy for your kind comments!

Good morning, Mr. Franz,Thank you so much for choosing our property for your stay, we appreciate your preference and loyalty!We are very sorry for the inconveniences that you experiment in your last stay at the Hotel, thats not the standard that we want to share with you. Step by step, we are renovating our sheets and towels inventory, so, in a few days all our rooms will have the new clothes.Again, we offer you an apology; also, we invite you to reconsider return with us and create a new and better experience than the last one.Sincerely,-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Baris,Thank you so much for your score, it seems that you had a great experience at the Hotel!We appreciate your loyalty; please, youre more thatn welcome to return with us and create more experience!!!

Buenas tardes, Sr. Miguel,En nombre del personal de Recepción, por favor le pedimos que acepte una sincera disculpa. Nuestra prioridad es que los huéspedes se sientan más que atendidos y apoyados por el personal, le aseguro que la información que nos proporcionó por este medio nos servirá para darle seguimiento a su discrepancia y solucionarla, además de evitar que se sucite nuevamente. Sin más que agregar, le pido de nueva cuenta una disculpa y le aseguro que no volverá a ocurrir. Así mismo, me gustaría reconocer su preferencia y lealtad, por lo que también le quiero agradecer y reconocer por ello.Reciba un cordial y respetuoso saludo por parte del equipo Hilton Aeropuerto.

Hello Mr. Steven,We appreciated that you choose our property for your stay and that you enjoyed the amenities we provided you!We hope to have you back again soon!

Hello Mr. Francesco,Thank you so much for your kind comments; we appreciate that you considered our Hotel for your stay!Please, have an excellent day!

Hello Julie,Thank you for taking a moment to review your recent stay at Hilton Mexico City Airport. I am glad to hear that you had a great experience overall and enjoyed our friendly service and the cleanliness of our room. For us, it has been a pleasure to host you and we will be delighted to welcome you back soon. Please, do not hesitate to contact us in case that you have any special requests, and we will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Mr. Mark,We offer you an apology and we appreciate that you considerate our hotel for your stay. We have checked in our system and it seems to us that his arrival was in the early hours of the morning (as well as the creation of his reservation), at that time our system is in audit and closing the day, so my colleagues could not give him access. Expedia is not located at the property, so even if you see rooms in stock and available, we cannot give you access, due to the system process. If you make the reservation one day in advance, we may consider giving you a room in a timely manner.We appreciate your understanding!

Hello Mr. Alistair,We appreciate that you took your time to write us; were so sorry for the inconveniences in your last stay. Were located inside the airport, at Terminal 1, inside the building are pharmacies and special sleep stores, where you can get earplugs. The good news is that we have not connected rooms, too, and our front desk personnel will be happy to assist with your room change during your check-in!We invite you to create a better experience with us!

Hello Jacob,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your experience. I am glad to hear that you had a great stay and enjoyed our location right in the airport. Your feedback is very valuable for us and we hope to welcome you back to share our light & warmth of hospitality.Sincerely,Jazmín CalzadaFront Office Manager

Hello Michael,Thank you for being our guest, and for taking the time to share your valuable feedback with us. Although I am glad to hear that our staff service was of your liking, I am sorry that we fell short in some other areas, and that we failed to provide you a positive experience.I offer you a sincere apology for the lack of cleanliness and maintenance in your room. I have shared this with our maintenance and cleaning teams, in order to look into this and take the appropriate measures to ensure that our rooms are in perfect conditions before our guests arrival. Your feedback is enlightening and allows us to make it right for your future visits. Please, do not hesitate to contact us in case that you have any special requests, and I will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Good afternoon, Mr. Navchaiten,Thank you so much for your preference, we hope that the experience that you had in our property, has been to your liking!We hope to have you back again, soon!

Buenas tardes, Sr. Juan,Estamos muy felices de que haya elegido nuestra propiedad para su descanso y lo esperamos de vuelta con nosotros muy pronto.¡Mejores deseos, por parte de todo el equipo de Hilton Mexico City Airport!

Good day, Mr. José,We recognize that our location is a fundamental part of our strengths, were really happy that you enjoyed it; your rest and comfort are our priorities. Best regards!

Buenas tardes, Srita. Yasmín,Agradecemos su opinión y calificación en esta plataforma; de igual forma, la invitamos una vez más a nuestra propiedad para mejorar su experiencia con nosotros.Saludos cordiales por parte de todo el equipo Hilton.

Hello Gilles,Thank you for choosing Hilton Mexico City Airport, and for taking a moment to share your feedback with us. I am sorry to hear that we failed to provide you a positive experience, and I offer you my apologies for the inconveniences with the noise in the hall. I have shared this with our maintenance team, in order to look into this and make the appropriate corrections to prevent this. Your feedback is extremely valuable in order for us to keep improving your experience. We hope that you give us the opportunity to welcome you back in the future and make it right. Please, do not hesitate to let us know if you require any assistance and we will gladly help you.Sincerely,Jazmín CalzadaFront Office Manager

Good evening, Mr. Ralph,We are so sorry with your inconvenient. We are located at Mexico Citys International Airport, Terminal 1, Gate 8, 3rd floor and there are two options to come here, from Terminal 2; the Skytrain between terminals that departs at Gate 8, T2 and Gate 6, T1 and the red bus, it departs from T2 at the Ground Level, Gate 4 and arrives at Gate 7, T1. We hope this information helps you in your next trip to Mexico City and in your arrival at the hotel. We appreciate your preference, we hope to have you back soon!

Hello, Miss Aida!Thank you for choosing us, we appreciate your preference!

Hola Katty,Gracias por elegir Hilton Mexico City Airport y por tomarse el valioso tiempo de compartirnos sus comentarios. Me alegra saber que tuvo una excelente experiencia. Sus comentarios son muy valiosos para nosotros, no dude en enviarnos un mensaje si desea brindarnos más información o tiene alguna petición para sus próximas visitas. Estamos a sus órdenes.Sinceramente,Jazmin CalzadaGerente de Calidad

Hello Pablo,Thank you for being our guest, and for taking a moment to share your very valuable feedback with us. I am sorry to hear that we failed to completely meet your expectations, and I offer you my honest apologies for the inconveniences with the noise and the comfort of the mattress in your room. I have taken notes about this and shared it with our executive team, in order to look into this, and make sure that we provide a resolution to improve our guests experience. We hope to have the opportunity to welcome you back in the future and provide you a much more pleasant stay. Please, do not hesitate to send us a message if you have any questions or need any further assistance.Sincerely,Jazmín CalzadaQuality Assurance Manager

Estimado Oscar,Gracias por tomarse el tiempo de evaluar su reciente estadía en Hilton Mexico City Airport. Me alegra saber que todo fue de su agrado. Regrese pronto, estaremos felices de atenderlo nuevamente.Sinceramente,Jazmin CalzadaGerente de Calidad

Dear Robert,Thank you for being our guest, and for taking a moment to share your valuable feedback with us.I am sorry that we failed to meet your expectations, and that the shuttle service was not efficient for you. Your opinion is very valuable and allows us to keep improving our service. We hope to welcome you in the future.Sincerely,Jazmín CalzadaQuality Assurance Manager

Estimado David,Gracias por ser nuestro huésped. Me alegra mucho saber que tuvo una estadía excelente. Esperamos tener el placer de recibirlo pronto nuevamente. Estamos a sus órdenes.Sinceramente,Jazmin CalzadaGerente de Calidad

Hello David,Thank you for staying at Hilton Mexico City Airport. I am sorry to hear that we failed to meet your expectations. I would like to hear more about what went wrong, in order to give the appropriate follow-up. Please, if you wish to provide us further details, could you be so kind to share your comments with us through Hotels.com? Your opinion is very valuable and allows us to keep improving our service. I will be very attentive to hear back from you.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Homero,Thank you for staying at Hilton Mexico City Airport, we are happy to hear that you had a great stay. Come back soon, we will be delighted to welcome you again anytime. Sincerely,Jazmín CalzadaQuality Assurance Manager

Hello Dina,Thank you for taking a moment to review your recent stay. We are sorry to hear that we failed to meet your expectations. Our priority is to ensure that our guests are satisfied with their visit and it is unfortunnate hear that we missed the mark this time. Your opinion is very valuable and allows us to improve our service. Please, if you wish to provide us further details about yout stay, do not hesitate to send us a message through Hotels.com and we will happily assist you.We hope to welcome you back soon and provide you a much more pleasant experience.Sincerely,Jazmín CalzadaQuality Assurance Manage

Dear Margaret,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your recent experience. I am glad to hear that you had a great stay. Come back soon, we will be delighted to host you again anytime.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Mr. Wyatt,Thank you for taking a moment to share your feedback with us. I am sorry that the accesible room that you booked was not up to your expectations, and I offer you my apologies for not having another room available to offer you. There is no door in the bathroom because this type of room has to fit a wheelchair, according to the norm. We are always more than happy to assist you finding a room more adequate to your needs if we have the availability when you make your registration, or if you contact us previously and we hope that you consider giving us the opportunity to provide you a much more pleasant experience for your future visits.Sincerely,Jazmín CalzadaQuality Assurance Manager

Hello Marko,Thank you for staying at Hilton Mexico City Airport. We work to ensure your complete satisfaction and I am sorry that we missed the mark this time. Please, is it possible that you can send us a message with more details about your experience? Your opinion is very valuable in order to keep improving our service, and I will be pendant to hear back from you.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Bertin,Thank you for choosing Hilton Mexico City Airport. I am sorry to hear that we failed to meet your expectations, and I would like to have the opportunity to look into this further and give you a proper response. Please, is it possible that you can contact us through Expedia with more details about your experience? I will be very attentive to hear back from you, in order to provide you a better follow-up.Sincerely,Jazmín CalzadaQuality Assurance Manager

Hello Nallely,Thank you for being our guest, and for taking a moment to share your very valuable feedback with us. I offer you my honest apologies for the quality of the towels and the noise inconveniences. We work hard to ensure our guests satisfaction and I am sorry that we missed the mark this time. I would like to share with you that we are in the process of replacing all towels in the hotel and verify that the isolation is adequate to prevent this.We hope to have the opportunity to welcome you back soon and give you a great experience. Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Santiago,Thank you for taking a moment to share your valuable feedback with us. I am sorry to hear that you had inconveniences with the noise in your room, and I have shared this with our maintenance team, in order to give the adequate follow-up.Your opinion is extremely important for us in order to provide you a better service. Rest assured, we will consider this and make sure to correct it.Sincerely,Jazmín CalzadaQuality Assurance Manager

Estimado Ivan,Gracias por evaluar su reciente experiencia con nosotros. Lamento leer que no logramos cumplir con sus expectativas y le ofrezco una disculpa por los inconvenientes. Me gustaría tener la oportunidad de dar el seguimiento apropiado, por favor, si desea brindarnos más información de su experiencia, no dude en enviarnos un mensaje a través de Expedia y con gusto daremos seguimiento inmediato.Estamos a sus órdenes y esperamos escuchar pronto de usted.Sinceramente,Jazmin CalzadaGerente de Calidad

Dear Alexandra,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to share your valuable feedback with us. I am glad to hear that you had a good experience overall, however, I offer you my apologies for the inconveniences with the access from the terminal through the elevator. I will take care of sharing your comments in a more formal way to the corresponding airport personnel, in order to support the replacement request. For us, it has been a pleasure to host you and we will be delighted to welcome you back soon. Please, do not hesitate to contact us in case that you have any questions or requirements for your future visits, and we will happily assist you.Sincerely,Jazmín CalzadaQuality Assurance Manager

Hola Carlos,Gracias por ser nuestro huésped. Me alegra saber que tuvo una buena estadía en general. Su opinión es muy valiosa y nos ayuda a seguir mejorando. Por favor, no dude en hacernos saber cualquier petición y con gusto le daremos seguimiento.Sinceramente,Jazmin CalzadaGerente de Calidad

Dear Brian,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your recent experience with us. I am glad to hear that you had a great stay, for us, it has been a pleasure to host you and we will be delighted to welcome you back anytime. Please, if you have any specific requests, do not hesitate to send us a message and we will happily take care of it.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Sarah,Thank you for taking a moment to share your very valuable feedback with us.I am sorry to hear that the noise from above your room prevent you from sleeping, and that we were unable to accommodate you in a different room and I would like to offer you a sincere apology for the inconveniences with this. We do not wish to provide this kind of experience to our guests and I have shared your feedback with our maintenance team, in order to look into this.Your opinion is very important for us, and allows us to keep improving our service and the quality of our service. Please, if you need further follow-up, do not hesitate to contact us through Expedia.com and we will happily assist you.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Jazmine,Thank you for being our guest, and for taking a moment to review your recent experience with us.I am glad to hear that you enjoyed your stay overall, for us, it has been a pleasure to host you and we will be delighted to welcome you back anytime.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Emma,Thank you for taking a moment to point your stay at Hilton Mexico City Airport, I am sorry to hear that we failed to meet your expectations, and I would like to have the opportunity to look into this further. Please, is it possible that you can contact us back through Expedia with more details about this?Your opinion is very valuable for us, in order to keep improving our service. I will be very attentive to hear back from you.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear James,Thank you for being our guest, and for taking a moment to review your recent experience with us. I am sorry to hear that we failed to provide you a positive experience. Your opinion is very valuable for us, and I would like to have the opportunity to look into this. I have sent a follow-up message, and I will be very attentive to hear back from you, in order to give you the appropriate response.Sincerely,Jazmín CalzadaQuality Assurance Manager

Estimado Samuel,Gracias por ser nuestro huésped y por evaluar su reciente experiencia en Hilton Mexico City Airport.Para nosotros, la opinión de nuestros huéspedes es sumamente valiosa y nos ayuda a seguir mejorando nuestro servicio. Por favor, si desea compartirnos más detalles de su estadía, no dude en enviarnos un mensaje.Esperamos tener el placer de recibirlo pronto nuevamente, estamos a sus órdenes.Sinceramente,Jazmin CalzadaGerente de Calidad

Dear Rodrigo,Thank you for being our guest, and for taking a moment to share your feedback with us. I am glad to hear that it was easy to get to the hotel after your flight and that you had a great experience. Your opinion is very valuable and allows us to keep providing an unbeatable service. Come back soon, we will be delighted to see you any time.Sincerely,Jazmín CalzadaQuality Assurance Manager