Ratings based on 554 Verified Reviews

3.8 out of 5
70% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles California

Is very nice hotel and the staff is amazing

Posted Jan 25, 2018
The staff is amazing and I love the view, and I love to return to the same hotel soon in March. Thank you so much for everything.
Comment from Hotel Management
Jan 26, 2018 by LIC. NORMA PEREZ, Hotel Management
Thank you for your nice comments and it will be a pleasure to see you again in March
3 out of 5
by A verified traveler

Close to airport

Posted Jan 25, 2018
Hotel didn't have a gym which it said it did and it was a little more rundown then the pictures showed but the rooms were clean and it did the trick for the night.
Comment from Hotel Management
Jan 26, 2018 by LIC. NORMA PEREZ, Hotel Management
Thank you for your valuable comments, and we will pass the suggestion that leaves us from the gym
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Bus shuttle was very handy and important for me

Posted Jan 14, 2018
I liked this hotel very much....I enjoyed the comfort at reasonable price
Comment from Hotel Management
Jan 16, 2018 by LIC. NORMA PEREZ, Hotel Management
hank you we hope soon, and hopefully recommend us with your family and friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice, beautiful hotel

Posted Jan 11, 2018
Hotel was beautiful, the room was clean and comfortable. Staff was very nice and helpful.
Comment from Hotel Management
Jan 16, 2018 by LIC. NORMA PEREZ, Hotel Management
I appreciate your valuable comments, I ask if you can recommend us with your friends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Will definitely come back again!

Posted Dec 13, 2017
It was 1 after midnight and was really cold outside. After I called the front desk for the shuttle, I waited at door #4. Shortly after that, a hotel staff came and asked me to wait at their office inside the airport. Wonderful! Checked in was quick...I didn’t know they upgraded my room until I opened the door. It was their business suite. What a nice surprise! Their breakfast buffet was a very good deal! Last but not the least, shuttle service was a bonus.
Comment from Hotel Management
Dec 15, 2017 by LIC. NORMA PEREZ, Hotel Management
I thank your comentários, we strive for the guest to have an excellent service, I ask you to share your experience with your family and friends, so that when they come to Mexico City, we are an option for them
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

Nice and clean and a very nice staff.

Posted Dec 12, 2017
This is the place to stay while in Mexico. Also reasonable price. Will come back for a longer vacation
Comment from Hotel Management
Dec 12, 2017 by LIC. NORMA PEREZ, Hotel Management
Thank you for your valuable comments, we are waiting for your next visit.
2 out of 5
by A verified traveler

Posted Dec 4, 2017
Really bad service, I asked them for handicap service and they ( the hotel staff ) going to be OK, but when I Try to take a shower they have nothing for people with special needs and I call to the reception and they told me they have no room with handicap service, I sure I NEVER going to use that hotel again,then I ask for a copy of my receipt and they told me I need to call Expedia because I make the reservation thru Expedia.
Comment from Hotel Management
Dec 6, 2017 by Lic. Norma Perez, Hotel Management
Gracias por sus comentarios son muy valiosos para nosotros los tomaremos en cuenta
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Beware lf noisy nearby streets

Posted Nov 19, 2017
This is a great convenient place specially for concerts and festivals. Just be aware of the street noise if you have an “avenue view”
Comment from Hotel Management
Nov 21, 2017 by LIC. NORMA PEREZ ESPINOSA, Hotel Management
Gracias por sus comentarios
3 out of 5
by Cesar

Posted Nov 5, 2017 on Hotels
Comment from Hotel Management
Nov 7, 2017 by RELACIONES PUBLICAS, Hotel Management
GRACIAS
4 out of 5
by Jerry

Good overnight choice near the airport

Posted Oct 4, 2017 on Hotels
It was fine for an overnight near the airport. The hotel is clean, the shuttle service is reliable and the price is good.
Comment from Hotel Management
Nov 7, 2017 by RELACIONES PUBLICAS, Hotel Management
GRACIAS POR SUS COMENTARIOS