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Reviews of Quality Inn Cheraw

2.5 out of 5
Quality Inn Cheraw
885 Chesterfield Hwy, Cheraw, SC

Reviews

8.0

Very Good

Rating 10 - Excellent. 111 out of 287 reviews" "
Rating 8 - Good. 91 out of 287 reviews" "
Rating 6 - Okay. 47 out of 287 reviews" "
Rating 4 - Poor. 33 out of 287 reviews" "
Rating 2 - Terrible. 5 out of 287 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, pleasant staff, on our way home
Stayed 1 night in Apr 2024

8/10 Good

Venita

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice place to stay friendly staff
Stayed 1 night in Apr 2024
Response from Heather Brown on Apr 11, 2024
That sounds like a great experience! We are over the moon that you enjoyed your stay in Cheraw with us. Hope to see you again in the future.

10/10 Excellent

Venita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Heather Brown on Apr 10, 2024
Thank you, we look forward to seeing you again.

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities, property conditions & facilities
30 minutes to get checked in Put into a smoking room without asking Toilet was loose on floor. Toilet seat was loose on toilet
Stayed 1 night in Apr 2024
Response from Heather Brown on Apr 10, 2024
I'm sorry to hear about your experience. It sounds frustrating to not be given the room type you preferred and to encounter maintenance issues right away. Thank you for letting us know about these problems, so we can fix this for our future guests.

10/10 Excellent

Kaylee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. I liked that it was close to where we were going for the weekend.
Stayed 2 nights in Mar 2024
Response from Heather Brown on Mar 26, 2024
Kaylee, thank you for your comment. We are over the moon that you enjoyed your stay with us. Keep us in mind on your next visit.

10/10 Excellent

Kirby

Stayed 1 night in Mar 2024
Response from Heather Brown on Apr 12, 2024
Kirby, We are glad you enjoyed your stay with us. We hope to have another chance to host you again in the future.

10/10 Excellent

Archie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Heather Brown on Mar 26, 2024
Archie, We enjoy hearing back from all our guests and are glad that we could provide you with a clean and quiet place for your rest.

6/10 Okay

Carla

Traveled with partner
They did not clean our room until after our third night and we had to ask for clean towels each night.
Stayed 4 nights in Mar 2024
Response from Heather Brown on Mar 18, 2024
Our hotel has switched to housekeeping upon request, in order to do our part for the environment. This should have been told to you at check in, we all be having a discussion with Front Desk staff to ensure this is being informed to every guest. I would like to apologize for this inconvenience. Management will be handling this guideline with staff to better stop this from happening again in the future.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather Brown on Mar 12, 2024
It's great to hear that you enjoyed your stay with us. We hope to host you again in the future.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Heather Brown on Mar 12, 2024
Dear David, Thank you for your review of your stay, we are happy to know you enjoyed your stay with us.

4/10 Poor

Diana, Clio

Business traveler
Liked: Amenities
The check-in folks were lovely and tried to help each time I came down to find out why I couldn’t get the television to work. I also let her know that the stopper in the sink wasn’t engaged. a man came in during my third trip down to the check-in desk and said something about my complaining. I was actually just asking for help thinking that I didn’t know how to work the television. He may have been a manager I don’t know. The check-in lady moved me to a second room where the television worked, but the sink was cracked and there were other Elements in the room that needed fixing lampshades, etc. The room was clean and I didn’t see any bugs.
Stayed 1 night in Jan 2024
Response from Heather Brown on Jan 24, 2024
Dear Diana, Allow me to apologize on behalf of our staff for the issues you encounter with your stay. I have spoken with our maintenance department (the man that came into the office when you were in there) We are glad that the TV was working in the second room. I am working on getting those other issues fixed. I've shared your review with our maintenance department and our housekeeping department. We hope to have another chance to host you better in the future. Thank you for taking your time to complete this online review.

10/10 Excellent

Annazette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was Amazing!! Very courteous and helpful check in
Stayed 1 night in Jan 2024
Response from Heather Brown on Jan 22, 2024
Dear Annazette, We would like to thank you for taking the time to complete our online survey about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Brittany

Stayed 2 nights in Jan 2024
Response from Heather Brown on Mar 12, 2024
Dear Brittany, Thank you for your review, we look forward to seeing reviews from all guests. We do enjoy the positive reviews just as much. Hope to host you again in the future.

8/10 Good

Thamusanqa C Moyo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Trisha

Stayed 1 night in Dec 2023
Response from Heather Brown on Mar 12, 2024
Thank you Trisha for your positive review. We hope to see you again in the future.

6/10 Okay

Steven R

Traveled with partner
The property is okay for a night while travelling.
Stayed 1 night in Dec 2023
Response from Heather Brown on Jan 1, 2024
Dear Steven, Thank you for posting your post-stay review. We hope you enjoyed your stay with us and keep us in mind for future visits to Cheraw, Sc.

10/10 Excellent

Olin

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Response from Heather Brown on Mar 12, 2024
Thank you for your review, we are over the moon that you enjoyed your stay with us. Come back and see us again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs carpet replaced..room smelled not so nice
Stayed 1 night in Nov 2023
Response from Heather Brown on Nov 24, 2023
Thank you for taking time to complete the online review. We are working on making these improvements. I have shared your review with our housekeeping and maintenance departments to better handle these issues in the future.

4/10 Poor

KNARVIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a double room with two beds and when I got to the room it was a room with one double bed.
Stayed 1 night in Nov 2023
Response from Heather Brown on Nov 18, 2023
Dear Knarvie, We are sorry you had this problem when you checked it. I have shared your review with our front desk staff and management. We are always willing to help with these types of issues within our abilities. This is a common problem with online bookings. We love to hear from our guests and help with any special requests or clarifications needed for our online booking guests. We hope to have another chance to host you better in the future.

10/10 Excellent

Howard, Lexington

Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
First, I would stay here again. But Had issues with coffee pot not working( fixed the problem my self). Had to have maintenance come to reset TV, showed static upon arrival. Have to manually change channels with up/ down button which was tedious. I had my laptop so ended up watching shows on that. Staff was nice and helpful.
Stayed 2 nights in Oct 2023
Response from Heather Brown on Oct 28, 2023
Dear Julie,Thank you for taking the time to complete our online survey. Feedback from our choice privileges is always welcomed. I would like to apologize for the issues you had with the tv and coffee pot in your room. I am glad maintenance was able to fix the tv for you. Our staff is always here to help. We hope we have a chance to host you again in the future.

4/10 Poor

Charles M.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The name of the facility is quality, yet it was an everything short of quality. There was mold around the cabinet that held the tv, dead bugs on the floor, dirty hair on floor in back of commode. The tissue roll was very loose on the wall. This facility could use an upgrade. Complementary breakfast is a joke. The staff was nice and friendly.
Stayed 2 nights in Oct 2023
Response from Heather Brown on Oct 28, 2023
Dear Charles, We are sorry to hear about your disappointment with your room and the breakfast choices during your stay. We are always willing to help our guest by moving to a new room when issues like this happen. I apologize that this was not done and you did not enjoy your time with us. I have shared your feedback with our housekeeping, maintenance and management departments. We will be working on this issues. Hope to have another chance to host you again in the future.

4/10 Poor

Arnetta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Smelled like an ashtray and had dirty linens.
Stayed 2 nights in Sep 2023
Response from Heather Brown on Oct 4, 2023
I would like to apologize on behalf of our hotel and staff. I have given this review to our housekeeping department to better handle this issue in the future. We hope you give us a chance to host you better in the future.

6/10 Okay

LATOYA

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It was ok for a short trip but the breakfast is a continental breakfast, staff great 👍 shower had a slow drain
Stayed 4 nights in Aug 2023
Response from Heather Brown on Sep 20, 2023
Thank you for taking your time to complete this online survey. I apologize for the issues you had with your stay. I have notified our maintenance department and our housekeeping department to better handle these issues in the future. We hope to have the opportunity to better host you in the future.

10/10 Excellent

Donite

Stayed 1 night in Sep 2023
Response from Heather Brown on Oct 6, 2023
Thank you for your post-stay review. We are glad you enjoyed your stay with us and we hope to have another chance in the future to host you again. Safe travels.

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Heather Brown on Sep 15, 2023
Thank you for taking the time to complete our online survey. We are glad your stay with us was good. We hope to see you back in the future.

6/10 Okay

Chris

Stayed 4 nights in Aug 2023
Response from Heather Brown on Aug 29, 2023
Thank you for taking the time to complete our online post stay review. We use our reviews to help better serve all guest in the future. We hope to have a chance to better serve you in the future. Thank you again.

6/10 Okay

Veyonka

Liked: Staff & service
Disliked: Cleanliness
Response from Heather Brown on Jul 14, 2023
Thank you for taking the time to review your stay at Quality Inn. I'm so glad to hear that our staff were able to make your experience with us a memorable one and you enjoyed your stay with us. Keep us in mind on your next visit to Cheraw, Sc.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient and easy access.
Stayed 2 nights in Jun 2023
Response from Heather Brown on Jun 24, 2023
Thank you for taking the time to review your stay at Quality Inn. I'm so glad to hear that our staff were able to make your experience with us a memorable one and you enjoyed your stay with us. Keep us in mind on your next visit to Cheraw, Sc.

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Heather Brown on Jun 20, 2023
Thank you for taking the time to review your stay at Quality Inn. I'm so glad to hear that our staff were able to make your experience with us a memorable one.

2/10 Terrible

Tony

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Mold all over bathroom ceiling. Gnats was all in the room everywhere. Beds was like laying on a concrete floor.
Response from Heather Brown on Jun 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 Excellent

Reese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff.
Stayed 1 night in Jun 2023
Response from Heather Brown on Jun 15, 2023
Thank you for taking the time to review your stay at Quality Inn. I'm so glad to hear that our staff were able to make your experience with us a memorable one. We hope to see you again.

10/10 Excellent

Enjoli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Heather Brown on Jun 12, 2023
We are glad you enjoyed your stay with us at Quality Inn Cheraw, Sc. We hope your consider joining us again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and the staff help me with the billing.
Stayed 1 night in May 2023
Response from Heather Brown on Jun 1, 2023
Thank you for sharing a review of your recent experience. Our team here at Quality Inn iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Elizabeth F

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Awful
Response from Heather Brown on Jun 1, 2023
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Quality Inn is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

8/10 Good

Joseph, Conway

Traveled with partner
Liked: Staff & service, amenities
The staff were very helpful and friendly. There was a constant issue with small flying gnats or flies in the room. The metal surrounding the bottom of the bed made noises whenever getting on or off the bed.
Stayed 2 nights in May 2023
Response from Heather Brown on May 20, 2023
Thank you for bringing these issues to our attention. We are working on these issues daily and hope to have it resolved soon. Thank you choosing us for your stay and we hope you'll consider us in your future visits to Cheraw, Sc. Sincerely, Management

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from April Quick on May 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Thomas

Stayed 1 night in Mar 2023
Response from April Quick on May 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the gathering point for the Sandblast Rally volunteers. Close to shopping and food.
Stayed 2 nights in Mar 2023
Response from April Quick on May 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Seth Morris on Dec 29, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Kenneth

Traveled with family
Disliked: Staff & service, property conditions & facilities
The walls are paper thin and the place is empty, but we were put right aside someone else.
Stayed 1 night in Dec 2022
Response from Seth Morris on Dec 29, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Denise

Stayed 1 night in Nov 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

WILLIAM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very pleasant and friendly. Checkin was seamless. Once I got to the room I noticed housekeeping hadn’t left towels and washcloths. I went back down to the front desk and the lady there provided me adequate towels and wash cloths for my stay. My only complaint would be they should be mindful of the rooms assigned. The hotel wasn’t full. They later checked in two families with small kids that knew each other on both sides of me. Both mornings I was awaken from the kids and adults going from room to room and talking loud outside of the rooms.
Stayed 2 nights in Nov 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eVERYTHING WAS VERY NICE
Stayed 2 nights in Nov 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Robert

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Roderick

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in and used our credit card the desk clerk said it didn’t go through the first time. My husband said that the machine said it was approved. The clerk said do it again because it didn’t go through on her side. He did it again. Of course we were charged twice for the room. The clerk said it would take two to three business days for the charge to come off. 😡 when we got to the room I needed to use the bathroom right away. On the toilet seat was dried drops of urine. I saw it and thought maybe it was stained. I got a wet piece of toilet paper and said out loud that I was going to be angry if it came off. It did come off! That means the whole room was probably dirty. We immediately went to Walmart to get cleaning supplies. We could have complained but the hotel was full and we needed a place to sleep. Then at 2:30 in the morning we were awakened by the fire alarm. Long story short they never found the reason for the alarm. We missed a couple of hours of sleep. We will never stay again.
Stayed 1 night in Nov 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff helped make up for an old and aging property. Room was as clean as they could make a decaying property be. Furnishings and room amenities, with the exception of an old dirty land line phone, were clean and up to date. Room access is from outdoors. No interior access could be an issue for some.
Stayed 1 night in Sep 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was better than expected for the price. Clean with relatively new furnishings. Nice TV. Comfortable (firm) beds. My 2 complaints: 1. AC was somewhat loud when it came on 2. No USB outlets in the room. If you need to charge a phone, tablet, etc. that requires USB, you had better bring a USB charge adapter for an AC outlet.
Stayed 2 nights in Sep 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Sislie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Sep 2022
Response from Seth Morris on Dec 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

best

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Jun 2022
Response from Seth Morris on Jul 28, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.