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Reviews of Best Western Bennington

2.5 out of 5
Best Western Bennington
220 Northside Drive, Bennington, VT

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 699 reviews" "
Rating 8 - Good. 261 out of 699 reviews" "
Rating 6 - Okay. 104 out of 699 reviews" "
Rating 4 - Poor. 59 out of 699 reviews" "
Rating 2 - Terrible. 34 out of 699 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda, Mcloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Carolan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. The free breakfast had a decent variety of foods, like eggs, french toast, bagels, etc. We were just there for one night to visit bennington college and it was perfect for what we needed. No frills, but comfortable and clean.
Stayed 1 night in Apr 2024

4/10 Poor

Kathy, Flourtown

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Water temperature in the sink in room 165 was ice cold. It never got warm. No extra toilet paper and no tissue box. Front desk gave me toilet paper but it was not wrapped in packaging paper. Floor is linoleum.
Stayed 1 night in Apr 2024

10/10 Excellent

DeeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. Location was perfect. Nice, clean and comfortable.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Traveled with family
We booked a room, expecting It to be non-smoking since that was the hotel’s policy. When we entered the room, it had an overwhelming odor of cigarette smoke. I called the front desk to ask to change rooms, an the desk person said he knew about that, but there was nothing he could do. That’s why it was put on Expedia. As a result, we had to scramble at 11pm to find another hotel, and I spent a hour on the phone to get a refund. Don’t book at this hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The ceilings were thin, I heard the guy upstairs snoring. Some essential things for breakfast were incomplete.
Stayed 1 night in Apr 2024

8/10 Good

Eustis

Stayed 1 night in Mar 2024

2/10 Terrible

Camila

Stayed 1 night in Mar 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night. The staff was very nice, appreciated the free water bottle. Everything was clean and very well stocked. Also has a nice size refrigerator.
Stayed 1 night in Mar 2024
Response from Stephanie L. on Mar 18, 2024
__________, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Timothy

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good staff, easy to get in. Room was dirty minus beds. Looked like it hadn’t been swept in a long time.
Stayed 1 night in Mar 2024
Response from Stephanie L. on Mar 18, 2024
Timothy, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Karen, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Ray, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Michael, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk. Clean and spacious room
Stayed 1 night in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Timothy, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Kevin, Fabius

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Kevin, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Basic overnight place. Small bathroom. Clean, good parking. Low quality breakfast, but options. You find something to eat. It may not be the eggs or pancakes.
Stayed 2 nights in Feb 2024
Response from Stephanie L. on Mar 18, 2024
Daniel, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We will use your comments regarding the breakfast options to make any necessary changes in order to provide a better selection in the future. We hope to once again be your host!

10/10 Excellent

Jackie

Stayed 1 night in Feb 2024

10/10 Excellent

Jody

Traveled with partner
Liked: Property conditions & facilities
Good breakfast and front desk staff very knowledgeable and nice
Stayed 2 nights in Jan 2024
Response from Stephanie L. on Mar 18, 2024
Jody, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Gregg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well maintained, Steve at reception is a big help.
Stayed 2 nights in Jan 2024
Response from Stephanie L. on Mar 18, 2024
Gregg, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Gregg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve at the front desk is always welcoming, prepared, does a bang up job. Recent updates to lobby and breakfast area are well done.
Stayed 1 night in Jan 2024
Response from Stephanie L. on Mar 18, 2024
Gregg, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very clean. Staff very friendly and accommodating. The “free” breakfast was horrible.
Stayed 2 nights in Jan 2024

8/10 Good

LAUREN

Stayed 1 night in Jan 2024
Response from Stephanie L. on Mar 18, 2024
Lauren, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good value
Check in was good, very friendly staff member. The room was large, with a sitting area. Room and bathroom were clean, the room is older but has been renovated tastefully. Bed wasnt very comfortable but wifi was great. Better than I expected stay
Stayed 1 night in Jan 2024

6/10 Okay

marc

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend ski trip
The room was clean and reasonable enough, just a pathetic breakfast. Breakfast which was included had nothing restocked. Looked like just leftovers from the day before.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Bed pretty good
Stayed 1 night in Jan 2024

8/10 Good

Nick

Stayed 1 night in Jan 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Gregg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, well maintained, clean.
Stayed 1 night in Jan 2024

8/10 Good

Kok

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay in Bennington near the college
Brief stay in Bennington for winter move-out from college. Close proximity is a big plus for our needs and we will stay at the Best Western Bennington again in the future .
Stayed 2 nights in Dec 2023

10/10 Excellent

robert

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was very good! It was easy to get there, the room was clean and surprisingly spacious! The breakfast was better than many free breakfasts.
Stayed 1 night in Dec 2023
Response from Stephanie L. on Dec 7, 2023
Thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

2/10 Terrible

Eustis

Stayed 3 nights in Nov 2023

8/10 Good

Dominic

Liked: Cleanliness, staff & service
No facial tissues in room. No lids for coffee to go in the morning.
Stayed 1 night in Nov 2023
Response from Stephanie L. on Dec 7, 2023
Thank you for your rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
An old roadside motel that got renamed a hotel. Old, noisy, worn out compressor in the room heater/AC unit. Toilet didn't flush properly. Floor not swept. Old small tub/shower. Someone else's old food was left in the room fridge. Staff was friendly, but overall the facility was not clean or comfortable.
Stayed 3 nights in Nov 2023
Response from Stephanie L. on Dec 7, 2023
Deborah, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. What you have described is not the quality of stay which we are known for or proud to provide to our guests. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Eustis

Stayed 2 nights in Nov 2023
Response from Stephanie L. on Dec 7, 2023
Eustis, thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Stephanie L. on Dec 7, 2023
Susan, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff and manager. Excellent included breakfast. Very clean and very quiet.
Stayed 1 night in Oct 2023
Response from Stephanie L. on Dec 7, 2023
Denise, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Stephanie L. on Dec 7, 2023
Sara, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Keith

Roos were clean Breakfast was good
Stayed 3 nights in Oct 2023
Response from Stephanie L. on Oct 27, 2023
Thank you for providing a rating & review. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from Stephanie L. on Dec 7, 2023
Tracy, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just an average BW room. Good but nothing to write home about. Breakfast was one of the worst. Really only some scrambled eggs and stringy sausage. All the biscuits and gravy was gone with no refills. Orange juice was colored water. Even ran short on coffee.
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Gary, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Patricia

Traveled with family
Disliked: Property conditions & facilities
Too expensive for the condition of the property. Over prices.
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Patricia, thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. However, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was A . Ste checked us in and he was so friendly. Room was spotless and quiet. Breakfast was amazing. Conveniently located in the middle of Bennington. Will definitely stay there again!
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Denise, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was perfect for us. We were just stopping to rest on our way thru.
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Dale, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Thank you for your providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Rohn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very responsive.
The check in went great. We went to our room and the TV wasn’t working correctly. We called the front desk and they immediately came to the room to fix the issue. Unfortunately, it wasn’t fixable, so they gave us another room (upgraded—bigger). We hadn’t unpacked, so the move to the new room was fine with us. Overall, very responsive and easy to work with.
Stayed 1 night in Oct 2023
Response from Stephanie L. on Oct 20, 2023
Rohn, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!