Ratings based on 208 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sanford, ME

Repeating Guests

Posted Nov 26, 2017
We are staying at this hotel for the second time and are pleased again. The staff is incredibly friendly, the room (s) are clean, breakfast is good and you can park exactly in front of the rooms. We can definitely recommend.
Comment from Hotel Management
Nov 27, 2017 by Jackie/fdm, Hotel Management
We're glad that we continue to do what we should for our valued guests for your repeat stays with us. We appreciate that and taking the time for the review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
It's a great place when you just need a place to sleep and will be out of the room all day.
Comment from Hotel Management
Nov 6, 2017 by Jackie/fdm, Hotel Management
We're glad your stay was good. Thank you for the review and taking the time to do so.
2 out of 5
by A verified traveler from Mass

NOT GOOD

Posted Nov 3, 2017
Non-Smoking room smelled heavily of cigarettes Obviously not cleaned Dirt on carpet Heating system inaccurate NEVER AGAIN
Comment from Hotel Management
Nov 6, 2017 by Jackie/fdm, Hotel Management
We are sorry to hear about the issues you had. We always want to hear from our guests during their stay and have the opportunity to correct any problems. Thank you for taking the time for the review.
3 out of 5
by A verified traveler from NM

Convenient but old and tired

Posted Oct 27, 2017
Pros: Real dairy for morning coffee
Cons: Needs updating and a good deep cleaning for carpets and furniture.
Location: Bennington is beautiful
Morning staff was very friendly and personable. Grateful for real dairy for morning coffee and decent breakfast. Room had a musty damp feel with old furnishings. It is a nonsmoking motel, but I think at one time smoking was allowed, as there was a faint old smoke smell to the room...maybe in the carpet? Overall in need of updating and a deep clean. Had a window type AC unit in the wall.
Comment from Hotel Management
Oct 30, 2017 by Jackie, Hotel Management
We're sorry to hear that you did not enjoy your stay with us. We will look into your comments and rectify. Thank you for the review, we hope you'll be able to come again and see our updates that we are in process of. Sincerely, Jackie/fdm
4 out of 5
by Robert

Posted Oct 20, 2017 on Hotels
The only negative was the water temperature and pressure. In the vanity sink the water was a fine spray which didn't really give you enough water to easily rinse your hands, and the temperature went from cold to red hot with no warm temperature available. The shower had similar trouble. It was difficult to get a warm temperature, as opposed to red hot. Otherwise, a pleasant stay. Loved the crisp sheets and the all white duvet on the bed. Breakfast choices were many and very good,
Comment from Hotel Management
Oct 30, 2017
I'm sorry to hear you had issues with the hot water. If you could let us know what room you were in so we may have that looked into, that would be great. Thank you for taking the time for the review. We're glad overall your stay was good. Sincerely, Jackie/fdm
4 out of 5
by Christina

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017
Thank you for taking the time to submit a positive scoring. We're glad to hear that you had a good stay with us. Sincerely, Jackie/fdm
3 out of 5
by John

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017
We're glad that overall your stay with us was pleasant. We hope that you will be able to come again and see our updating that we are in process of doing. Sincerely, Jackie/fdm
2 out of 5
by A verified traveler from Boston

Posted Oct 13, 2017
Pros: The bed was comfortable. Standard BW cookies in the lobby.
Cons: This hotel needs a total rehab.
Location: Bennington is a lovely town!
This hotel was a BIG disappointment: old, tired room; moldy bathroom; really terrible odor. The jetted tub was scary - black goo in the jet holes and in the caulking. The furniture was quite beaten up - even the vinyl desk chair was peeling. The walls had chipped paint, tape over a fuse box in the bathroom and the ac was running full blast in 50 degree weather when we arrived...perhaps to 'air' out the stench? I knew that this wasn't a highly rated hotel when I booked it, but it was downright shabby and gross.
Comment from Hotel Management
Oct 30, 2017 by Jackie, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are in the process of updating, we hope that you will stay again to see how we care about our guests. Sincerely, Jackie/fdm
3 out of 5
Recommended
for Everyone
by A verified traveler from Newville, PA

was an ok place

Posted Oct 7, 2017 on Orbitz
Pros: ok location
Cons: bit run down.
we were in a handicapped assesable room and no idea why!
Comment from Hotel Management
Oct 9, 2017 by GM, Hotel Management
We're sorry to hear you did not enjoy your stay. As to the room type, you would have to take that up with your Online booking agent. Thank you for the review. Sincerely, Blaise General Manager
4 out of 5
by Donald

Good Stay

Posted Sep 25, 2017 on Hotels
Clean friendly and central all Best Westerns have been good for me.Breakfast are good, staff friendly. rooms clean and located in good areas.
Comment from Hotel Management
Oct 5, 2017
We're glad that you continue to have good experiences with Best Western's and with your stay with us. Thank you for the review and taking the time to do so. Sincerely, Blaise General Manager