Dear Caren, Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We strive to provide a comfortable and welcoming environment for all our guests. Your feedback will help us address areas that need improvement to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Audra, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you found our hotel clean and our staff pleasant during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority. Your satisfaction is our greatest reward, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Dale, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Sincerely,Hotel Management

Dear Elnur, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that your experience did not meet our usual standards. Your feedback regarding the condition of the beds will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Joshua, We sincerely apologize for the unacceptable condition of your room and the poor service you received from our staff. Providing clean and comfortable accommodations is our top priority, and we deeply regret that we failed to meet your expectations. Your experience does not reflect the high standards we strive to maintain. Please know that we will address these issues with our team to ensure they are not repeated in the future. We understand your decision to check out immediately and apologize for any inconvenience caused. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with the quality stay you deserve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Jennifer, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Edward, We are delighted you chose to stay with us at Extended Stay America and are happy to read you enjoyed everything about your time with us. We appreciate your detailed and beautiful comments about your experience. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Also, we have noted your observations and will share them with the team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Leslie, Thank you for taking the time to share your experience. We are glad our location worked well for you, and you appreciated being so close to restaurants and many things to do. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management

Dear ISABEL, It is a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed the peaceful atmosphere and our great location. On behalf of everyone here, we invite you to stay with us again the next time you visit the city!Sincerely,Hotel Management

Dear John, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the casino and many other attractions of the area. We are delighted you enjoyed your time with us at Extended Stay America and look forward to welcoming you back for another stay.Sincerely,Hotel Management

Dear Jorge, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Robert, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management

Dear Ruth, Thank you for choosing us. It is nice that you were happy with having a fully- equipped kitchenette in your room. However, we are sorry for not providing you with the complete kitchenware and the appliances. Please allow us to discuss this with the front desk and ensure this problem is taken seriously and maintain a stock of supplies. Please return so that we can have an opportunity to provide you with a better experience.Sincerely, Hotel Management

Dear Rich, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Susanne, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. Also, we are sorry for the issues you encountered in your room. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Your feedback will be shared with the appropriate individual to address these concerns. Thank you for choosing to stay with us. We hope to welcome you back for a future stay.Sincerely,Hotel Management

Dear Tasheia, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Eric, Please accept our gratitude for taking the time to review your stay at HOTEL. We're delighted to hear that your positive feedback about the check-in, friendly staff, and clean rooms are essential to our commitment to guest satisfaction. Your appreciation motivates our team to continue providing exceptional service. We're grateful for your kind words and look forward to the pleasure of hosting you again. Thank you for choosing Extended Stay America for your accommodation needs.Sincerely,Hotel Management

Dear Eric, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely, Hotel Management

Dear Wayne, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We are sorry for any inconvenience due to our deposit policy. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.SincerelyHotel Management

Dear Heidi, We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Donna, Thank you for the generous review and for taking the time to recognize our devoted staff. It is a pleasure to read about our associates' excellent and attentive service. We strive to deliver outstanding hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear William, We sincerely apologize for the disappointing experience you and your son had during your stay. It's concerning to read about your disappointment with the room, the breakfast offering, and the issues with your son's reservation. This is not the level of service we strive to provide, and we deeply regret the frustration and inconvenience caused. We are actively investigating the issues you mentioned to ensure that proper measures are taken to prevent such occurrences in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We appreciate your feedback and will do everything we can to make amends and provide you with a better experience in the future.Sincerely,Hotel Management