Indoor pool

Reviews of Baymont by Wyndham New Buffalo

2.5 out of 5
Baymont by Wyndham New Buffalo
18800 Harbor Country Drive, New Buffalo, MI

Reviews

6.4
Rating 10 - Excellent. 217 out of 1010 reviews" "
Rating 8 - Good. 201 out of 1010 reviews" "
Rating 6 - Okay. 235 out of 1010 reviews" "
Rating 4 - Poor. 201 out of 1010 reviews" "
Rating 2 - Terrible. 156 out of 1010 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool water was very cold and the beds were not soft at all. Woke up very sore and did not get a good night sleep. Other then that it was a good place.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 28, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. My room was neat and clean. Parking was plentiful.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

debra

Traveled with partner
Liked: Staff & service
Staff was pleasant and check in was fast and easy. The room although was clean bathroom was missing parts of vanity and toilet seat was missing vinyl in parts shower was not intended for people over 4 ft tall
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

4/10 Poor

Zachary

Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

10/10 Excellent

Tysha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the pool/hot tub were amazing!!
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted you enjoyed your stay with us. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Amanda, Sawyer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! Very friendly people. The beds were extremely comfortable. The pool and hot tub were a bonus. And the location is so close to downtown New Buffalo and a stones throw away from Four Winds Casino in which a free shuttle is provided and so convenient! Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great. Very attentive. Property is dingy. TV didn't work and was suggested I press the red button to reset the satellite. So recovering from hip surgery - that meant moving the desk and reaching way behind other stand too heavy to move. And it didn't work anyway. Screen on ground floor window torn and hanging off. TV channel guide was not only sticky but inaccurate for what was supposedly provided.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

4/10 Poor

Austyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

10/10 Excellent

Kalman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No thanks
Stayed 3 nights in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

2/10 Terrible

Barbara

Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a jacuzzi room here because we came to gamble at the four winds. It was nice. No complaints. The hotel is a little dated but priced appropriately.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

8/10 Good

Joy, New Lisbon

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice pool and hot tub , and the beds were comfy and clean. Very busy.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and very friendly people.
Stayed 2 nights in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Katie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was pretty dead. When we arrived, the lady at the front desk was very efficient and friendly. We didn't have any issues with staff. The vending machine wasnt working. But there was a gas station you could literally walk to (we didnt because it was freezing). The main reason we chose this hotel was for the indoor swimming pool and hot tub. For the price of the king deluxe suite, i wasnt surprised that the hotel was pretty outdated and had alot of cosmetic repairs needed. The bed sheets and comforters had small stains on them. There were alot of cobwebs, floors weren't vacuumed, etc. That sort of thing. They did have breakfast from 6am-9am which we missed, so cant rate the food. The pool area was clean and the hotel being dead was great. We had the place to ourselves it felt like. Now summer time, new buffalo gets busy! If youre looking for a cheap getaway, especially if you have kids, this is probably a good choice. If you are someone who is boujee on a budget, id probably look elsewhere. Bed was uncomfortable and the cleanliness are the only negatives.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

4/10 Poor

LAURIE

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I guess i should have believed the reviews. Scary parking lot with a few broken-down cars parked there. Public hallway ceiling tiles falling down/missing. All kinds of notes placed everywhere about pets. Vending machine broken. It all needs to be demo'd and remodeled. No one seemed to be staying here. I just wanted a cheap place to stay for 1 night but in the end decided to check out and go home. I've seen too many motel horror movies, i guess.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

8/10 Good

Meagan

Disliked: Cleanliness, property conditions & facilities
Very dirty but still a good spot for the price
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

2/10 Terrible

Will

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities
Didn’t let me stay
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Esperanza

Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

Alec

Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved it clean and good people
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only complaint I had was the lack of choices for the included breakfast. They ran out of most of the food by the time we got there.
Stayed 2 nights in Jan 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Amy, Batavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit, comfortable beds, clean, nice indoor pool and hot tub, great shower pressure
Stayed 2 nights in Jan 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

8/10 Good

Mark

Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs to be removed from your list. First it starts off with checking in, you walk in the lighting is horrible for a Front Desk reception, you see two vacuum cleaners behind the desk. Person comes out to check us in, his finger is in his nose. He checks us in and the room was HORRIBLE!!!! Dirty carpet, the window curtain was not completely on the hook, the lamps had soft light bulbs, bright light bulbs and one lamp missing a light bulb. The place was dingy, dirty, disgusting. I left and went to another hotel. It would be nice if I could get a REFUND! One more thing....in the picture you have posted that owning didn't even have the name of the hotel on it, it was removed.
Stayed 1 night in Jan 2024

6/10 Okay

Dan

Traveled with partner
Hot tub, pop machine out of order. Hair dryer in toom was disgusting. Noy much hot water in shower. Went to continental breakfast everything was empty except for white bread and cereal
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only had Luke warm water for both days and bed very uncomfortable 😞
Stayed 2 nights in Dec 2023

6/10 Okay

Mrteza

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Lynne

Stayed 1 night in Dec 2023

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
Property has an old and tired appearance.
Stayed 1 night in Dec 2023

6/10 Okay

Anita

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No frills, don’t stay if you’re picky.
Basic, no frills (not even wall art) hotel. Seemed clean enough and was fine for the one night we were in town. Price point was right for what you get.
Stayed 1 night in Dec 2023

8/10 Good

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convience amazing off road. Friendly and the breakfast setup and hot tub was great
Stayed 1 night in Dec 2023

4/10 Poor

pam

Disliked: Cleanliness, property conditions & facilities, room comfort
Not pleasant!
Gross! This hotel is not pleasant! Everywhere you look, from the front desk - to your room, you see things falling apart such as the facing on the front desk, the sink in the room's bathroom, the carpeting, etc. The smell in the elevator was so awful like they had some sort of VERY strong industrial air freshener that made you gag. The hotel hallway smelled of old cigarette smoke. One outlet in the room appeared to have an electrical burn. The curtain in the room was wonky and not connected properly at the top. No screen on the window so you open it up and it's a hazard if you have children. The coating was coming off of the toilet seat in the room and it just appeared to be 50 years old. Carpet in the room was nasty. The only thing that was decent about the room was that it seemed that the bathroom floor and tub/shower had recently been updated. Will not stay here again. Place needs to be torn down.
Stayed 1 night in Dec 2023

6/10 Okay

Janice

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Kinda hard to find
Hotel does not have a sign on name on it. Had to go inside to make sure we had correct hotel as we arrived after dark
Stayed 1 night in Dec 2023

8/10 Good

Karis

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No hot water
No TV channels and No hot water. They said they KNEW both of these were problems. They offered to refund me but I have to call hotels.com
Stayed 1 night in Dec 2023

10/10 Excellent

Oraila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino and downtown.
Stayed 2 nights in Oct 2023
Response from MANAGEMENT on Dec 3, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We look forward to providing you with exceptional service again in the future!

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very dirty the blinds broke tv failed to work
Stayed 1 night in Nov 2023
Response from MANAGEMENT on Nov 21, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
Nice hot tub and pool area.
Stayed 1 night in Nov 2023
Response from MANAGEMENT on Nov 15, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We look forward to providing you with exceptional service again in the future!

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from MANAGEMENT on Nov 13, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
The overall impression of this property was shabby and poorly maintained. The bathroom was in particularly bad shape with panels on the vanity broken off and not replaced. The toilet seat was worn and damaged. The sleeping room was clean, however, and the bed was comfortable. The complimentary breakfast seemed thrown together with minimal effort. The food choices and presentation were unappealing and the service area was a mess. No effort to keep it clean and tidy.
Stayed 1 night in Nov 2023
Response from MANAGEMENT on Nov 13, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

Michael

Stayed 1 night in Nov 2023
Response from MANAGEMENT on Nov 29, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

TRACY

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from MANAGEMENT on Nov 13, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Quick Trip
Pros - Location was nice, convenient to the places we planned to visit. Gentleman that checked us in was friendly, helped us out with our forgotten toothbrushes. We enjoyed the pool and hot tub. Our room was clean, beds were comfortable. Shuttle to the casino. Cons - Place could use some love. A bit run down. Only one vending machine worked. Would have liked some variety with breakfast. Fresh fruit or yogurt, oatmeal etc..
Stayed 2 nights in Oct 2023
Response from MANAGEMENT on Nov 1, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

4/10 Poor

Tyler

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from MANAGEMENT on Oct 30, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included but was terrible.
Stayed 2 nights in Oct 2023
Response from MANAGEMENT on Oct 23, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

10/10 Excellent

Jo Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfy
We stayed here while going to a concert down the street. Comfortable bed. Quiet area. We will stay here again.
Stayed 1 night in Oct 2023
Response from MANAGEMENT on Oct 23, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

Anthony

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
not a very well maintained unit for the money. To start off the driveway is rough and not maintained. The elevator was dirty. once in the room the first thing noticed was the smoke detector hanging from the ceiling by its supply wiring. The desk was equipped with a broken chair, the armrest just fell right off. Well I don't like to run anyone into the ground, but you get the feel now, good luck on your travels.
Stayed 1 night in Oct 2023
Response from MANAGEMENT on Oct 23, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

4/10 Poor

Athanasios

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Emergency stay
Well four winds was totally booked so had no choice . I used my points so it was a free night . Very run down and smelly . Bathroom counter was broken and cracked . Floor dirty . Toilet clogged . And the whole hotel had a smell of mold . Don’t stay here unless it’s a last last resort .
Stayed 1 night in Oct 2023
Response from MANAGEMENT on Oct 23, 2023
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize your stay was less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!