Hypo-allergenic bedding, pillowtop beds, desk, laptop workspace

Reviews of Best Western Benton Harbor-St. Joseph

2.5 out of 5
Best Western Benton Harbor-St. Joseph
1592 Mall Dr, Benton Harbor, MI

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 1000 reviews" "
Rating 8 - Good. 372 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roshanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was satisfactory
Stayed 2 nights in Mar 2024
Response from Kalpesh Patel on Mar 19, 2024
Dear Roshanda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dwayne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kalpesh Patel on Mar 19, 2024
Dear Dwayne,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Vanessa

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Didn't like the musty smell in the rooms. Several of the people in our group complained about the musty mold smell in their rooms. Also our heater was very very loud.
Stayed 2 nights in Mar 2024
Response from Kalpesh Patel on Mar 18, 2024
Dear Vanessa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Paul, Oro Medonte

Liked: Cleanliness, staff & service
The property booked a large and noisy group that made excessive noise until 1 am. It made our stay uncomfortable and annoying. This prperty should not have been available to book.
Stayed 1 night in Mar 2024
Response from Kalpesh Patel on Mar 17, 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kayla

Liked: Cleanliness
It was cool had to switch to another room because of the heat wasn't working but overall i had a good stay will come back
Stayed 1 night in Mar 2024
Response from Kalpesh Patel on Mar 17, 2024
Dear Kayla,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tomico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice from breakfast men to the front sesk person
Stayed 2 nights in Mar 2024
Response from Kalpesh Patel on Mar 11, 2024
Dear Tomico,Thank you for completing our survey.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel. Staff were friendly
Stayed 3 nights in Mar 2023
Response from Kalpesh Patel on Mar 11, 2024
Dear Lyle,Thank you for completing our survey.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, love the ev charger
Stayed 1 night in Feb 2024
Response from Kalpesh Patel on Feb 22, 2024
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kalpesh Patel on Feb 23, 2024
Dear Frank,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy stay. Staff was very nice.
Stayed 1 night in Feb 2024
Response from Kalpesh Patel on Feb 11, 2024
Dear Jaime,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Emily

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kalpesh Patel on Jan 19, 2024
Dear Emily,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kalpesh Patel on Jan 17, 2024
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Marcia

Stayed 1 night in Jan 2024
Response from Kalpesh Patel on Feb 4, 2024
Dear Marcia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Danielle

Traveled with family
The hotel was quite clean but the beds were very hard and uncomfortable. The breakfast was not edible either. The toilet seat was moving so bad I feared for my life.
Stayed 1 night in Jan 2024
Response from Kalpesh Patel on Jan 9, 2024
Dear Danielle,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Dec 2023
Response from Kalpesh Patel on Dec 27, 2023
Thank you for staying with us, we appreciate your feedback

8/10 Good

Colin

Stayed 1 night in Dec 2023
Response from Kalpesh Patel on Dec 26, 2023
Dear Colin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Shelli

Stayed 1 night in Dec 2023
Response from Kalpesh Patel on Dec 9, 2023
Dear Shelli,hank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We are sorry we sold out that day with walk in shower accessible room or else we would have upgrade your room type. Please book walk in shower accessible room next time.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was ok. There were tons of dead beetles in the hotel. Keys were a pain, quit working a few times
Stayed 1 night in Nov 2023
Response from Kalpesh Patel on Nov 17, 2023
Dear John,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kalpesh Patel on Nov 12, 2023
Dear Kenneth,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
not a good experience
The first room I was given had a window with a crack that went the entire length of the window. Anyone could have pushed the window in and entered the room. The management gave me a new room. When I came back after my meeting at 10:30 at night there was a loud beep going off every few minutes in the room. I had work the next day so I went to the desk and asked about the loud intermittent noises. I was worried that I would not be able to sleep. The desk attendant told me that every room had the beeps. I put earplugs in--took a sleep aid and went to sleep. When I checked out the next day I mention to the person at the desk about the beeps and she said the beeps were not in every room. This was a bad experience for me--and there were gnats in the bathroom. Do not stay in Best Western in Benton Harbor-St Joseph if you are on a work trip and have to be at top form
Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 23, 2023
Hello, We are sorry for inconvenience. We will work hard to improve. We appreciate your feedback.

8/10 Good

Deb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of road noise.
Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 23, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 21, 2023
Thank you staying with us, we appreciate your feedback

8/10 Good

Lorin

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Kalpesh Patel on Oct 19, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Rooms were nice and breakfast buffet was perfect. Hats off to the 2 individuals that were working it.
Stayed 2 nights in Oct 2023
Response from Kalpesh Patel on Oct 18, 2023
Thank you staying with us, we appreciate your feedback

10/10 Excellent

Pernell

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 17, 2023
Thank you staying with us, we appreciate your feedback

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 9, 2023
Dear William,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome staff at the front desk and breakfast staff was super friendly, food was really good!
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Oct 4, 2023
Thank you for staying with us, we appreciate your feedback

8/10 Good

Murray

Stayed 1 night in Oct 2023
Response from Kalpesh Patel on Oct 3, 2023
Dear Murray,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Oct 2, 2023
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service
Convenient location, close to restaurants and stores
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Oct 1, 2023
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a two star best western. It wasn’t the worst place I stayed but it definitely wasn’t good. Rooms were clean enough and the staff was nice. Definitely too pricey for what it is.
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Sep 28, 2023
Thank you for staying with us, we appreciate your feedback

2/10 Terrible

Dennis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came home with a cough likely from the black and yellow mold on the shower ceiling. Terrible health condition and the fan in the bathroom wasn’t properly vented so we inhaled it for 2 days.
Stayed 2 nights in Sep 2023
Response from Kalpesh Patel on Sep 27, 2023
Thank you for staying with us, we appreciate your feedback

8/10 Good

Neptali, Burleson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kalpesh Patel on Nov 12, 2023
Dear Neptali,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and decently clean. Breakfast was good, kept running and getting refill till the last min. We were there for a wedding that was at 4 and they were nice enough to let us check in at 2
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Sep 25, 2023
Dear Aurelia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christina

Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Sep 19, 2023
Dear Christina,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Sep 16, 2023
Dear Judy,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Rocio, Aurora

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair in the shower , not ours They didn’t have pool towels and wanted us to use our shower towels There was a sticky, wet spot on the floor as soon as we walked in the room
Stayed 1 night in Sep 2023
Response from Kalpesh Patel on Oct 3, 2023
Dear Rocio,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, close to the beach
Very Friendly front desk and very welcoming. The indoor/outdoor pool is great but my kids favorite part is the yummy breakfast and an amazing lady name Cheryl who always has a smile on her face and knows how to welcome you with some great hospitality and charm. My kids love to talk to her and she welcomes them with some chocolate chip cookies or something sweet like a grandma would. We originally picked this place based on location of 5 miles from Silver beach but now we choose it for good customer service
Stayed 2 nights in Sep 2023
Response from Kalpesh Patel on Sep 19, 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We enjoyed having the option of the inside / outside pool. And the shopping around. Unfortunately the room we had was extremely humid. The bathroom countertop was falling off the wall. Wood was peeling off the head board.
Stayed 2 nights in Sep 2023
Response from Kalpesh Patel on Sep 5, 2023
Dear Elizabeth,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Sep 2023
Response from Kalpesh Patel on Sep 5, 2023
Dear Michel,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Terry

Stayed 1 night in Sep 2023
Response from Nicole on Sep 28, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kalpesh Patel on Nov 12, 2023
Dear Amanda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Maria

Stayed 2 nights in Aug 2023
Response from Kalpesh Patel on Oct 9, 2023
Dear Maria,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Linda

Stayed 1 night in Aug 2023

10/10 Excellent

Jaeyong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So kind. Clean.
Stayed 1 night in Aug 2023
Response from Kalpesh Patel on Aug 26, 2023
Dear Jaeyong,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jean

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Evening staff was not particularly friendly, kind of looked annoyed when our keys suddenly stopped working. Overall the property is pretty run down and outdated, I expected a little more from a Best Western. I wouldn’t stay here again or recommend it.
Stayed 3 nights in Aug 2023
Response from Kalpesh Patel on Aug 22, 2023
Dear Jean,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verbina

Stayed 2 nights in Aug 2023
Response from Kalpesh Patel on Sep 19, 2023
Dear Verbina,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Thomas

Traveled with family
Disliked: Property conditions & facilities
The wood trim (bed headboard, dresser, hand rails, etc) very poor comdition.
Stayed 1 night in Aug 2023
Response from Kalpesh Patel on Aug 22, 2023
Dear Thomas,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Ian

Stayed 2 nights in Aug 2023
Response from Kalpesh Patel on Sep 8, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kalpesh Patel on Aug 22, 2023
Thank you for staying with us. We appreciate your business very much.We are glad you enjoyed your time with us and took the time to complete the survey. By answering the survey you help us to serve all our guests more efficiently.