Not the usual top-notch experience
Posted Aug 23, 2016
We've stayed here a number of times and always had an excellent experience but we had a few glitches this time: reservation was mixed up on arrival (wrong room type, which was difficult to correct given high occupancy rates in the summer) and housekeeping was not up to par. One day our room was not cleaned until 5 p.m., and the next day we got fresh towels but nothing else. The key card for our room had to be re-programmed twice during the visit. Each of these in isolation may have been a minor inconvenience, but because there were so many issues in a 3-day stay it accumulated to a less-than-great impression this time.