Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

stolen item

Posted Nov 29, 2015
I left my charger in the room called to get it but they said nobody turned it in.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel just off the highway

Posted Oct 15, 2015
Great value if you just want a bed for the night. Location could be noisy although our room was fine as it faced away from the highway. All of the staff we came across were brilliant, helpful and friendly. Room was great. Breakfast very acceptable, the whole package was good .
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Comfortable hotel

Posted Oct 4, 2015
Clean hotel. Comfortable bed. Bad view from window. Cement factory.....all in all a nice, safe place to stay
5 out of 5
Recommended
for Families
by A verified traveler

Benton Harbor

Posted Sep 29, 2015 on Hotels
Staff was friendly and courteous. Room was clean. We called ahead and we were able to check in early to get ready for our nieces wedding. Good choice.
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO, ILLINOIS

NICEST HOTEL IN BENTON HARBOR

Posted Sep 24, 2015
EVERYTHING WAS EXCEPTIONAL...EVEN THE FREE BREAKFAST WAS 5 STAR
Comment from Hotel Management
Sep 25, 2015 by General Manager, Hotel Management
Thank you for your review and feedback. I look forward to welcoming you back the next time you are in the area. Warm Regards, Laurelei Morissette General Manager
2 out of 5
by A verified traveler from Chicago, IL

Toilet did not work, manager was no help

Posted Sep 18, 2015
Pros: Clean and good room. Staff were very nice.
Cons: Customer relations. The manager has zero skills. Also, a working toilet is important. Vending machines rooms are very loud.
Nice hotel, really nice staff. Too bad the toilet did not work. I had to use the hall toilet, kind of like a hostel. I did not report it because it was the middle of the night and I could not move rooms or have a plumber keep us up. Also, we got there early and our room was not ready, and so they moved us to a room right by the vending machines. We had drunk people and kids making tons of noise outside our door until about 2 a.m. I complained the next morning as we left and the manager was out. I left my number and the staff said he would call me and he never did. I then wrote a letter to the hotel directed to the manager and never heard back. I won't ever stay there again and am pretty appalled at the customer relations.
Comment from Hotel Management
Sep 22, 2015 by L. Morissette, General Manager, Hotel Management
Dear Guest, I apologize that your stay did not meet expectations. I hope to have the opportunity to welcome you back in the near future under my management and provide you with an exceptional guest experience. Warm Regards, Laurelei Morissette General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 17, 2015 on Hotels
We checked in late and the staff was very friendly. The breakfast was good and hot even at 730. Rooms were clean but a little small. If in the area again we would stay here.
Comment from Hotel Management
Nov 28, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your wonderful review and compliments regarding our staff. It would be our pleasure to welcome you back in the near future as a returning guest the next time you are in Benton Harbor. Warm Regards, Laurelei Morissette General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Interstate, great for an overnight .

Posted Sep 16, 2015
Location: Close to Lake MI.
Staff was very friendly, fee dinner was nice perk after driving 10 hrs. Room very comfy, nice set up.
Comment from Hotel Management
Sep 22, 2015 by General Manager, Hotel Management
Dear Guest, I am pleased you were able to enjoy dinner and that you were able to relax peacefully after such a long drive. I look forward to seeing you again on your next trip to Benton Harbor! Warm Regards, Laurelei Morissette General Manager
3 out of 5
Recommended
for Couples
by michele from brighton

A quick stay in Benton Harbor

Posted Sep 8, 2015 on Hotels
Is was perfect for our overnight stay as we attended a wedding at a winery. The breakfast was an added bonus!
Comment from Hotel Management
Nov 28, 2015 by General Manager, Hotel Management
Dear Michele, Thank you for choosing to stay with us while attending such a special event. I'm delighted you were able to enjoy our complimentary hot breakfast. I look forward to your return visit the next time you are in Benton Harbor. Warm Regards, Laurelei Morissette General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

The bathroom ceiling was leaking

Posted Aug 30, 2015
Ok, nice pancakes but poor shower conditions. :) :( :p
Comment from Hotel Management
Sep 25, 2015 by General Manager, Hotel Management
Dear Guest, I apologize that your stay did not meet your expectations. I passed on your comment to our Engineering Department. I am pleased that were able to enjoy our pancakes and look forward to welcoming you back so that we may provide a better experience. Warm Regards, Laurelei Morissette