In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Country Inn & Suites by Radisson, Benton Harbor-St. Joseph, MI

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 822 reviews" "
Rating 8 - Good. 257 out of 822 reviews" "
Rating 6 - Okay. 142 out of 822 reviews" "
Rating 4 - Poor. 99 out of 822 reviews" "
Rating 2 - Terrible. 67 out of 822 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ragginal

Stayed 6 nights in Mar 2024

2/10 Terrible

Fernando

Room was terrible dirty
Stayed 1 night in Mar 2024

8/10 Good

Antonio

Traveled with partner
.
Stayed 2 nights in Mar 2024

4/10 Poor

Laurel

Traveled with family
Liked: Cleanliness, staff & service
The area around the hotel doesn’t look like a bad neighborhood, but as soon as we got our kids to bed the noise from all around us in the hotel started. Luckily our kids slept through all the noise because I was about to call 911 if front desk staff wasn’t going to… from around 12am-3am it sounded like someone’s hotel room door was being slammed repeatedly back and forth trying to get it open…and so violently that we could feel our room shaking. My husband called down to the front desk and told them what was happening and that it needed to be handled, but I’m not sure if they called the police or not. Will not be staying there again…
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy neighbors
We enjoyed about our stay except for the people in the next room. They had their tv turned up very loud all night. I should have called down to the front desk, but I didn't. Will stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Genell

Stayed 1 night in Dec 2023

8/10 Good

KeAndria

Stayed 2 nights in Nov 2023

10/10 Excellent

Miguel, Keene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly people, good services.
Stayed 2 nights in Nov 2023

6/10 Okay

Aric

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

steven

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Lisbeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My team was very happy
Stayed 2 nights in Nov 2023

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service
I'm glad I got an affordable night at a hotel while staying in SW Michigan.
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

dulce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff did what they could, the place had a broken curtain in the room, We couldn't sleep with the light in us face, we could never close the curtain. The bathroom was clean, the carpet was very dirty, the pool dried out my skin with so much chlorine.
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

james

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was fair but the room eas not in great shape. Lights didn't have covers, the couch made it imppssible to push the cart past. Went to get apple juice and had dead bugs in my juice. The room was 85° when we arrived. The tissue box was completely empty, why even leave it in the room if you are not going to provide tossues. Ice mace didnt work. Bed was so HARD, felt like I was sleeping in the floor.
Stayed 1 night in Oct 2023

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A good choice
It was very good choice. This was our first time staying in this hotel. Friendly staff and cleanliness was what I like most. They surprised us with hot breakfast. I’d just would have liked some more juice choices.
Stayed 1 night in Oct 2023

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean, quiet room easy parking and highway access. Free breakfast
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Liked: Amenities
Alarm clock didn’t work. Drapes would not close.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023

6/10 Okay

Arleen

Stayed 1 night in Oct 2023

10/10 Excellent

Vasile, lindenhurst

Stayed 1 night in Oct 2023

4/10 Poor

Teresa

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Crystal

Traveled with partner
There was not much breakfast opinions
Stayed 1 night in Oct 2023

8/10 Good

Brian

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Nice place, great staff.
The service was outstanding by everyone, especially Roy. The rooms were acceptable; but the carpet was stained and the room was supposed to be non-smoking, yet the carpet in rm 222 had cigarette burns and the bathroom counter had a cigarette burn. The bed sheets were clean, however the bottom sheet had a low thread count and was beginning to pill a little. The room smelled very musty and when I turned on the heater it reeked of what smelled like urine. I spoke to Roy at the front desk and he personally did his best to have the room and heater smell eradicated (with some success). While the effort to remove the musty scent was not entirely successful, the room was much better and did not trigger my allergies to smoking anymore. The breakfast was great with three kinds of cereal, waffles, yogurt, bread/toast, bagels, fruit, scrambled eggs, and sausages (pork, not beef or turkey unfortunately), coffee, orange or apple juice, and water. There both large and small bowls available for the cereal. The toaster did a good job. The staff had a prepared list of nearby restaurants for the remaining meals of the day, and there are also a Meijer and Walmart stores with a very good deli if you wanted something fast and reasonably priced in a hurry. There is a pool and exercise room (which was well equipped and in good condition). There were conference rooms and a business center available as well. The WIFi service was strong and operated very well during my stay.
Stayed 4 nights in Sep 2023

6/10 Okay

JUDITH

Traveled with group
Liked: Staff & service
Plenty of parking Fruit was moldy at breakfast Shower was really noisy No Kleenex in room Nice beds Rooms were very noisy on freeway side Convenient to freeway
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Very disappointing. Lights in critical places didn't work. Person checked and said would be back with replacements; never showed. Got an ADA room (not requested / reserved). Coffee maker but no pot.
Stayed 2 nights in Sep 2023

6/10 Okay

Susan

Traveled with group
Liked: Staff & service
Close to expressway, heard the trucks passing by all night.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rosie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My husband and myself decided to do a last minute trip. While the room was clean , the air conditioning didn’t work. The bed was very uncomfortable and the pillows were flat. The shower had poor water pressure and very noisy.
Stayed 1 night in Sep 2023

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
4 out of the 6 towels in the bathroom were stained/dirty. The floor was uneven and creaked very loudly. Will not stay here again.
Stayed 1 night in Sep 2023

4/10 Poor

Sharon

Disliked: Property conditions & facilities, room comfort
This room should not be rented until issues repaired. Not well maintained, only one waste basket, freezer needs defrosting, toilet dirty on outside, bath sink clogged spicket, no stopper, inadequate lighting one wall fixture out, bed accessible from only one side, floor uneven slants. This is not the type of room I am used to at Country Inn. I will think twice before renting again.
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets start with NO shower curtain in 1st room and TV remotes were not working. Advised the front desk clerk Tuesday morning AT 7:25am of both issues and he said, "well the remote is a luxury as you can get up and change the stations from the box across the room. Then he asked me to hold on for a minute and he would get me a shower curtain so that I can hang it up" I advised him I was on my way to work and that I used all the towels to soak up the wet floor and that I would expect them to put a shower curtain in, provide new towels and get the TV remote working by the time I return at 6:30 pm. Needless to say, nothing was done! I requested a new room that evening, to which they accommodated and the toilet backed up! I then advised them on Wednesday evening that I was checking out a day early and same front desk person advised that they could not credit me for the night I was not staying and to take it up with Expedia. I don't think they have daily maid service wither as the 2nd room provided was not cleaned or bed made or anything during my stay in 2 room. Not happy about this experience at all!
Stayed 4 nights in Sep 2023

8/10 Good

Barbara

No shower curtain in my room
Stayed 1 night in Sep 2023

6/10 Okay

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good. The staff was friendly. We reserved a 2 Queen size beds room. What we got was 2 full size beds. Was not the best for 2 adults in one bed. We had 3 people staying in the room. We were able to hear the alarms going off in the rooms on either side of us every morning of our 3 night stay.
Stayed 3 nights in Sep 2023

6/10 Okay

Jorge

Traveled with partner
Liked: Cleanliness
Newly renovated building
Stayed 3 nights in Sep 2023

4/10 Poor

Gina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The customer service is good! The rooms are far from clean and in terrible shape. The picture on the site is not from this location
Stayed 3 nights in Aug 2023

6/10 Okay

Suzanne, Trafalgar

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were disappointed with the first room we were assigned and asked to be reassigned which the management complied with quickly. The property is tired and needs updating, but the beds were very comfortable. The location suited our needs.
Stayed 3 nights in Sep 2023

6/10 Okay

Raymond

Business traveler
Liked: Staff & service
Room was very noisy. Sound was coming from inside the hotel but no one could figure out where. I stayed in this hotel for 5 days and my room was not serviced once. Had to ask for clean towels. Front desk people were very friendly and helpful.
Stayed 5 nights in Sep 2023

6/10 Okay

Diane

Traveled with family
Disliked: Property conditions & facilities
The carpeting in our room was very much in need of a good cleaning. After walking in bare feet in the room and taking a shower the tub was black with the dirt. There was one great desk staff member and the others were just average. Could use more chairs in the pool area.
Stayed 3 nights in Sep 2023

2/10 Terrible

Karina

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Such a disappointment
Such a disappointing experience. This was our 2nd time staying there, in July everything was simple but comfortable, we came back in September for Labor Day weekend and brought Family & Friends. All of us had some sort of troubles with our rooms. The elevator was broken, our family members are elder and had to go up and down the 3rd floor because there was no other rooms available, if only this was our only issue, upon entering our room we realized our bed was BROKEN, one corner leaning entirely on the floor, we called reception immediately, they told us the maintenance guy was going to come by and he NEVER showed up, we had to put the mattress on the floor to be able to sleep, I’d rather be camping if I knew I’d have to sleep on the floor. No shower curtains in our bathroom, which was such a hazard, the floor was wet and very slippery and we were afraid of hurting ourselves falling. 2 adults staying in and they gave us only one towel, when we asked for more they said they didn’t have any extras. I requested a call back from the manager and never heard back from anyone. Breakfast time was listed wrong, the lady at the reception was so great but there was no management around when we needed one. We tried reaching out several times while in the hotel and afterwards and never heard back. Never coming back
Stayed 1 night in Sep 2023

2/10 Terrible

Wayne J

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe & Unsecured!
This above all was the worst experience I ever had in a hotel. The elevator was not working, and no efforts were being made to correct the situation. Was forced to walk 3 flights of stairs to reach room. At 70 with bad keens made them worse. Other members of our party had a Broken Bed, Lamp and NO shower curtain. Management never gave them a shower curtain. They had to fix their own bed by putting in on the ground. Curtains were shredded. Others had someone walk into their room while wife was getting undressed. Hotel had either over booked room or programmed key card wrong. They were only offered a $30 discount. Not right for an extreme total invasion of privacy. In my room, the TV did not work, called to front desk and was told someone would come up and fix it. No one showed so we left for dinner. When we came back someone had entered our room without us being their or being aware that they were there. Another total invasion of privacy that one would expect from a hotel. Walking down the hallway, I found a Utility room door wide open with electrical panels and junction boxes. One of the junction box's had bare wires hanging out of. Did not feel SAFE at ALL Overall, I would rate this hotel as a 1, the last place I would ever consider staying in again. Consider spending your money somewhere else.
Stayed 1 night in Sep 2023

8/10 Good

Maria Carla

Stayed 1 night in Sep 2023

2/10 Terrible

Dominic

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Ruxandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Horribly stained & dirty carpets in room, musty smell, insufficient towels, broken elevator & no help with luggage. Owner demands employees to take away food 30min ahead of breakfast closing leaving no food. Employees nice but not empowered.
Stayed 3 nights in Sep 2023

2/10 Terrible

Petar

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled of cigarettes and had multiple suspicious stains throughout the room. Window had no option to be propped open for airflow which made the room muggy. As we were checking out, multiple other customers were asking for refunds because there was mold growing in their air vents. I do NOT recommend staying there. Pick any other place in the area.
Stayed 1 night in Sep 2023