Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of Country Inn & Suites by Radisson, South Haven, MI

2.5 out of 5
Country Inn & Suites by Radisson, South Haven, MI
1741 Phoenix St, South Haven, MI

Reviews

7.4

Good

Rating 10 - Excellent. 229 out of 733 reviews" "
Rating 8 - Good. 221 out of 733 reviews" "
Rating 6 - Okay. 132 out of 733 reviews" "
Rating 4 - Poor. 94 out of 733 reviews" "
Rating 2 - Terrible. 57 out of 733 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Jackie

Traveled with group, Traveled with family
Disliked: Amenities
To much pot smoking going on in hotel,the hallways smelled and it went into our rooms, had a Truck with refrigerator running all night outside our room, asked Frontdesk to have it moved, never was moved, loud talking in hallways, slamming doors at all hours. Not happy with my stay
Stayed 2 nights in Apr 2024
Response from Angie on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most important they had a Great staff all around, overall clean and nice updated rooms, good free breakfast. Only 1 problem and that was the pool water looked a little murky, not sure what is but we didnt let the kids swim in it. But i still recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Angie on Apr 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

debra, paw paw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angie on Apr 12, 2024
Thank you Debra for the 5 star rating. We look forward to seeing you again.

10/10 Excellent

Juliana, Jenison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated their hospitality and friendliness as well as the comfortable rooms.
Stayed 1 night in Mar 2024
Response from Angie on Mar 28, 2024
Thank you Juliana for the 5 star rating. We hope to see you again soon.

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from Angie on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was amazing! Had an extremely loud family on the same floor a few doors down with a ton of kids. Very disrespectful. Yelling, running up and down the halls, knocking on random doors, mother screaming at her kids. There was a random guy walking up and down the road behind the hotel yelling and screaming, and checking hotel doors to see if he could get in. One of which was unlocked and he did enter the facility. However! Very close to everything, and overall a positive experience as far as the staff, price, anvailability, and cleanliness of the hotel! Water pressure was amazing!!!
Stayed 2 nights in Mar 2024
Response from Govin on Mar 24, 2024
Thank you for the 5 stars. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Helena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Angie on Mar 23, 2024
Thank you so much Helena for your 5 star rating.

10/10 Excellent

Helena

Liked: Amenities
Excellent
Stayed 1 night in Mar 2024
Response from Angie on Mar 15, 2024
Thank you Helena for the excellent review

10/10 Excellent

Helena

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Angie on Mar 15, 2024
Thank you for your rating

10/10 Excellent

Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is perfect
Stayed 1 night in Mar 2024
Response from Angie on Mar 15, 2024
So glad you enjoyed your stay, we forward to seeing you again

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Angie on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Steven

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff clean room only issue we had was the people above us had children who sounded like little elephants until 11pm and then again started at 6 am. Our driver didn’t work either
Stayed 1 night in Mar 2024
Response from Angie on Mar 11, 2024
Thank you for the 5 stars. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay! Convenient and quiet
Stayed 1 night in Feb 2024
Response from Allie on Mar 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Matt

Traveled with partner
Disliked: Cleanliness, staff & service
I had to argue with the staff to get put in a room with sufficient heat. Even once we moved, heat was still questionable, but manageable.
Stayed 1 night in Feb 2024
Response from Govin on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

4/10 Poor

Michael

Traveled with partner
It was dirty and gross never again
Stayed 2 nights in Feb 2024
Response from Govin on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!!!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect dtsy
Stayed 1 night in Feb 2024
Response from Allie on Feb 6, 2024
Thank you for the 5 stars!

10/10 Excellent

Lacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not too far from down town.
Stayed 2 nights in Feb 2024
Response from Govin on Feb 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Gidget

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everyone was really nice and helpful. They could use a little upgrading. It's a older place but still nice.
Stayed 2 nights in Jan 2024
Response from Allie on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Victoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing breakfast was nothing but premade food
Stayed 1 night in Jan 2024
Response from Angie on Jan 15, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angie on Jan 15, 2024
Thank you for your rating William.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Our toilet did not flush. Two different people came to look at it and assured me they fixed it, but it was still not flushing. There was mold on the ripped curtains. The pool area was small and reeked of mildew. The elevator was also out of order during our entire stay.
Stayed 1 night in Jan 2024
Response from Angie on Jan 15, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Lawrence

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were crazy ass people staying at this Hotel that were smoking in the room. I reported it and the same person was still there the next day. I am not impressed with the room we had the sheets had stains in them and there were crumbs in out bed between the blanket and sheet. This is by far one of the worst hotels I have ever been to. Will not recommend this to anyone.
Stayed 1 night in Dec 2023
Response from Angie on Jan 15, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI. We apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

Jayson

Traveled with family and small children
Liked: Staff & service
Front desk staff was great and very helpful. Condition of property was clean but definitely aging. Room read large and the bathroom had great counter space. Pool needs work but it was warm, clean and was not enough.
Stayed 1 night in Dec 2023
Response from Angie on Jan 15, 2024
I am sorry that your stay was not the best experience, We have taken your feedback to better serve our guest in the near future.

2/10 Terrible

Lesje

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways smelled like marijuana, the smell went into our rooms. Rooms are not soundproof at all. You could hear doors being slammed. Didn’t sleep well due to other guest being noisy and fighting, screaming for almost 4 hours
Stayed 2 nights in Dec 2023
Response from Allie on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Country Inn Staff on Jan 2, 2024
Thank you for your review Tianna!

4/10 Poor

Allison

Stayed 1 night in Dec 2023
Response from Country Inn Staff on Jan 2, 2024
Thank you for your review Allison.

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Given a room with a lamp without a lampshade and TV did not work. Front desk guy helped greatly and put us in a new room across the hall. Breakfast area had no atmosphere at all. TV was not on or fireplace was not going. Coffee tasted burnt. At checkout the front desk gentleman could not speak very good English so when I had a discrepancy with the charge receipt and what Expedia said my cost would be, I opted to stop trying to speak to him because he kept saying the same thing over and over and I was not getting my question answered. Still need to figure out the difference in price.
Stayed 1 night in Dec 2023
Response from Country Inn Staff on Jan 2, 2024
Thank you for your thorough review Paul. We will share your review with our team to ensure a similar situation does not arise. We will look into your billing to ensure there are no discrepancies.

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angie on Dec 14, 2023
Thank you for your rating Lloyd. :)

10/10 Excellent

Lloyd

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angie on Dec 14, 2023
Glad you enjoyed your stay. :)

10/10 Excellent

Devontay

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in Nov 2023
Response from Angie on Dec 5, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, South Haven, MI - MI605. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up:)
I love the amenities this hotel has to offer. Some hard boiled eggs in the morning would be great for the people who dont eat carbs. Otherwise love the cookies and coffee/tea bar in the morning. They are doing a heck of a job at this Inn, would recommend to family and friends.
Stayed 1 night in Dec 2023
Response from Angie on Dec 5, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, South Haven, MI - MI605. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you.

10/10 Excellent

Charlay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angie on Dec 5, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, South Haven, MI - MI605. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you.

4/10 Poor

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Details!!
So we were not told when breakfast was, we were not given a wifi password. Pretty annoying since that's part of what i paid for.
Stayed 1 night in Dec 2023
Response from Angie on Dec 5, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI - MI605 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

Kelly

Traveled with partner
Liked: Staff & service
We had a stan on the bed and the muffins we got for breakfast had mold on them
Stayed 1 night in Nov 2023
Response from Angie on Dec 14, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI - MI605 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

4/10 Poor

Nakia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Desk Chair was broke, husband set in and fell… Bathroom tub had a drip! When we arrived at property the elevator wasn’t working and the price was disputed from Hotels.com rate. Stayed due to being in area for family Funeral.
Stayed 2 nights in Nov 2023
Response from Country Inn Staff on Nov 28, 2023
Nakia,Thank you for your review. We have thrown that chair away and hope that your husband is ok. We will be passing along the information to our maintenance team as well so they can be more on top of these things. Thank you for your stay with us.

4/10 Poor

Craig

Stayed 1 night in Nov 2023
Response from Angie on Dec 14, 2023
Thank you for your rating Craig.

2/10 Terrible

Patti

Stayed 1 night in Oct 2023
Response from Angie on Dec 14, 2023
Thank you for your rating Patti.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Country Inn Staff on Nov 28, 2023
Thank you for your rating Joseph!

4/10 Poor

Timothy

Stayed 1 night in Oct 2023
Response from Country Inn Staff on Nov 28, 2023
Thank you for your rating Tim!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Country Inn Staff on Nov 28, 2023
Thank you for your rating Michael!

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Problems with TV, no heat control in room.
Stayed 1 night in Oct 2023
Response from Country Inn And Suites on Oct 26, 2023
I am sorry that your stay was not the best experience, We have taken your feedback to better serve our guest in the near future.

8/10 Good

Jeanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. We were surprised that the 2 queen room with sofa did not have a coffee table in front of the sofa, and there was only one chair in the room. The manager on duty brought a table and chairs to our room.
Stayed 1 night in Oct 2023
Response from Allie on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people there are always friendly.......
Stayed 2 nights in Oct 2023
Response from DM on Oct 16, 2023
Thank you for choosing to stay with us. We look forward to seeing you again soon!

2/10 Terrible

Brett

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't ready when we got there a few hours after check in time. Waited for over 30 minutes after we arrived to finally check into our room. TV is tiny and poor quality. Complimentary breakfast is solid. Ceiling in bathroom above the shower looked nasty.Went here for our anniversary and were very disappointed. Recommend going to the Comfort Suites next to this place instead.
Stayed 1 night in Oct 2023

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place stay for the money. Great area!
Stayed 1 night in Oct 2023

10/10 Excellent

Amparo

Liked: Staff & service
I like pool and breakfast
Stayed 3 nights in Sep 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Quick stay
Spacious king room with refrigerator. Comfortable bed. Unfortunately, could not get local channels on the TV after much time spent. Did get Amazon prime. Cover missing from thermostat. Tub stopper didn’t stop.
Stayed 1 night in Oct 2023

8/10 Good

Todd

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Melissa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best place...
The hotel was dirty, run-down, noisy, and understaffed!!!
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Garbage juice
Upon entering the elevator it was full of leaking garbage with no staff around. Next time I used it floor covered with liquids from garbage and never cleaned until following day. Floors in hallway stickier than a move theater and no tissues in the room. Hotel has a weird smell like apples mixed with a bottle return room
Stayed 1 night in Sep 2023
Response from Allie on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.