Breakfast, lunch, dinner served; American cuisine
Check availability

Reviews of Courtyard By Marriott Bentonville

3 out of 5
Courtyard By Marriott Bentonville
Beau Terre Office Park, 1001 McClain Road, Bentonville, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 140 out of 308 reviews" "
Rating 8 - Good. 102 out of 308 reviews" "
Rating 6 - Okay. 42 out of 308 reviews" "
Rating 4 - Poor. 10 out of 308 reviews" "
Rating 2 - Terrible. 14 out of 308 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark, St Augustine

Property in need of better upkeep and tidiness. They seemed to struggle with their inside presentation. A bit run down in our opinion. Sorry
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, quiet and location was great! Staff was nice. TV didn’t work but I used my laptop. Bed was really comfortable. Would stay again.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on Mar 25, 2024
Thank you

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott on Feb 12, 2024
Thank you

10/10 Excellent

Jeffrey

Response from Courtyard by Marriott on Feb 12, 2024
Thank you

8/10 Good

Julia, Danville

Very nice facility- met my expectations and meets the courtyard Marriott standard. One complaint that is not unique to the Bentonville hotel is the fact that the soap dispensers in the shower are virtually unreadable- it is impossible to know which is soap, which is shampoo, and which is conditioner. The font is so small and in a color so indistinguishable, and most people don’t wear their glasses in the shower—which doesn’t help much either! The brand is big and bold, but if you can’t read the contents, no one will remember the brand! Marriott has done so much to improve the customer experience—this detail would seem easy to fix.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott on Jan 16, 2024
Sorry to hear about that, I will see what we can do to fix the issue.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort inn Bentonville.
The food served in the evening was terrible and expensive. The lady who prepared it didn’t know how to use the equipment so the frozen hamburger paddy was Luke warm. The quesadilla was obviously microwaved so the taco shell was rubber.
Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott on Jan 16, 2024
I will share your feedback with the bistro Supervisor. Sorry for the service you received.

10/10 Excellent

Gregorio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott on Jan 10, 2024
Thank you

10/10 Excellent

michael

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 10, 2024
Thank you

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room! Sofa was nice and the tv was good!
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 2, 2024
Thank you

10/10 Excellent

Vijayakumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 2, 2024
Thank you

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and a good renovation.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Dec 18, 2023
Thank you

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott on Dec 14, 2023
Thank you

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The staff was very friendly. The room was nice. The bed was comfy. I was disappointed at the lack of toiletries. There was a lone little, bitty bottle of body wash on the sink. There was no soap in the shower. The towels were rough. The only coffee (other than mediocre in-room coffee) was overpriced Starbucks in the lobby bistro. Other chains offer free coffee and breakfast.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Dec 12, 2023
Thank you

10/10 Excellent

Carrol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Dec 13, 2023
Thank you

10/10 Excellent

Russell

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 2, 2024
Thank you

8/10 Good

Niki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfy room and great staff
Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott on Nov 30, 2023
Thank you

6/10 Okay

Donna

Stayed 3 nights in Nov 2023
Response from Courtyard by Marriott on Dec 18, 2023
Thank you

8/10 Good

D K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott on Nov 27, 2023
Thank you

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
High priced older outdated bathrooms. Room service only every other day without notice
Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott on Nov 27, 2023
Unfortunately that is Marriott's policy, if interested you are able to request daily service with the front desk.Thank you,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Cleanliness was great. Great workout room. Breakfast food was pricey. Staff responded to questions but rarely smiled and seemed tired or indifferent. Perhaps had a bad day. Fire alarm jolted us awake at 5-ish in the morning. Stopped after a while. Repeatedly rec'd a busy signal at front desk. No announcement that it was a false alarm. We assumed this after fire truck pulled up in front of hotel and left after what we assumed was an all-clear.
Stayed 2 nights in Oct 2023
Response from Courtyard by Marriott on Nov 27, 2023
Sorry for the inconvenience, when the power went out the alarm automatically went off.

10/10 Excellent

Hao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain. Everything is good.
Stayed 1 night in Oct 2023
Response from Courtyard by Marriott on Oct 30, 2023
Thank you

10/10 Excellent

Jesse, GREENVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just awesome, staff did a Great job with cleaning!
Response from Courtyard by Marriott on Oct 16, 2023
Thank you

10/10 Excellent

Jesse, GREENVILLE

Stayed 3 nights in Oct 2023
Response from Courtyard by Marriott on Nov 27, 2023
Thank you

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice room! Clean and comfortable.
Stayed 1 night in Oct 2023
Response from Courtyard by Marriott on Oct 16, 2023
Thank you

8/10 Good

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Courtyard by Marriott on Sep 18, 2023
Thank you

10/10 Excellent

Marjorie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were friendly and very helpful!
Stayed 1 night in Jul 2023
Response from Courtyard by Marriott on Jul 18, 2023
Thank you

2/10 Terrible

Danielle

Stayed 2 nights in Jul 2023
Response from Courtyard by Marriott on Jul 14, 2023
Thank you

10/10 Excellent

Kate

Stayed 1 night in Jul 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Courtyard by Marriott on Jul 14, 2023
Thank you

6/10 Okay

Christine, colorado Springs

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Services were lacking. Only asked for towel service and did not receive once during our 3 night stay.
Stayed 3 nights in Jun 2023
Response from Courtyard by Marriott on Jul 6, 2023
Im sorry we fell short of your expectations.

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It suited our needs
Stayed 1 night in Jun 2023
Response from Courtyard by Marriott on Jun 29, 2023
Thank you

4/10 Poor

Jared

Traveled with family
Liked: Cleanliness, property conditions & facilities
Will not stay there again.
Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.
Stayed 2 nights in May 2023
Response from Courtyard by Marriott on May 30, 2023
Unfortunately Courtyard doesn't offer complimentary breakfast. I am sincerely sorry the staff were rude to you, I will address this.Thank you

2/10 Terrible

MINDY

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at 130 and went to the front desk. I told the manager that we had a reservation. She rudely said, "we don't have a room ready". I said thank you and we will come back at 3 pm. (stated check-in time) She said, "we won't have a room ready then either. You will have to wait until after 4 pm". I asked if she was going to compensate me for the inconvenience since I confirmed my reservation and paid in advance but the room was not going to be ready on time. She said they don't do that and that I would just have to wait. I have stayed with Marriott for over 20 years and have never been treated so rudely. This was by far the worst experience I have ever had at Marriott. I understand that things happen and delays occur. But to treat me like I am an inconvenience is not how you get me to return to your hotel. We went to the little courtyard inside the hotel and waited. When the room was ready. She came and found us and acted like she was doing us a favor since it was ready before 4 pm. Never did she apologize for the delay or being rude. Would not recommend and will not stay at this particular hotel again. Which is a shame because it is a great location and very convenient to other services in the area.
Stayed 2 nights in May 2023
Response from Courtyard by Marriott on May 23, 2023
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from courtyard by Marriott on May 29, 2023
Thanks for staying with us. Please come again.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.
Stayed 3 nights in May 2023
Response from Courtyard by Marriott on May 23, 2023
Unfortunately, Courtyard doesn't offer complimentary breakfast. I am truly sorry for the inconvenience this caused.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff...will definitely stay here again and will recommend to others
Stayed 2 nights in May 2023
Response from Courtyard by Marriott on May 23, 2023
Thank you

10/10 Excellent

PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean, convenient, staff friendly
Stayed 1 night in May 2023
Response from Courtyard by Marriott on May 23, 2023
Thank you

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Courtyard by Marriott on May 16, 2023
Thank you

10/10 Excellent

Joshua

Liked: Cleanliness
I loved almost everything about it. Only things I would say could use some work is the faucet in the room and the smell through hallway of the rooms.
Stayed 2 nights in May 2023
Response from Courtyard by Marriott on May 16, 2023
Thank you

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great
Everything was great at the hotel!! No concerns.
Stayed 1 night in May 2023
Response from Courtyard by Marriott on May 16, 2023
Thank you

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
AC broke and toilet flooded
Initial check in was pleasant. After checkin, we noticed room was warm. We changed AC and left for food. Upon our return, room was much warmer. Called to advise front desk, asked for a new room, they sent maintenance. It was checked, we were advised to give it another 10mins. The temp was the same, we asked for another room. Maintenance said they would see if we could move. While waiting, I used the restroom, flushed and it flooded. I had to turn water off behind toilet to keep from major water. I packed up our things and headed downstairs. Maintenance met me with another key to another room. No one from the front desk even called to apologize, check on us or anything. For that, I’m very disappointed. I could see even some type of discount for the inconvenience, free breakfast (nothing). Remind you, it was 90+ outside.
Stayed 1 night in May 2023
Response from Courtyard by Marriott on May 8, 2023
I am sorry to hear you were not satisfied with your reservation. I would be more than happy to discuss this with you if you can provide more information.Thank you

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Courtyard by Marriott on May 2, 2023
Thank you

10/10 Excellent

Srinivasa Raju

Stayed 1 night in Apr 2023
Response from Courtyard by Marriott on May 2, 2023
Thank you

8/10 Good

Jakob

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Short stay
Had to wait 25 - 30 minutes before we could check in which feels like forever when you check in after 11. Got a room by the elevator facing the highway… but the front counter was kind enough to help us get us more quiet room. Other than that the stay has been as expected.
Stayed 1 night in Apr 2023
Response from Courtyard by Marriott on Apr 25, 2023
Sorry for the inconvenience, I don't understand why there was a 25-30 minute wait to check in?

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but no breakfast.
Nice, clean but over priced. Frustrating they don’t offer a breakfast of any sort, except an option to buy one. For $250 a night it should have at least a cold breakfast with coffee.
Stayed 1 night in Apr 2023
Response from Courtyard by Marriott on Apr 25, 2023
Sorry, Unfortunately Courtyard doesn't offer complimentary breakfast. Try booking at Fairfield, Town Place as they both offer a comp breakfast.

2/10 Terrible

Robert

There was no room
Stayed 1 night in Apr 2023
Response from Courtyard by Marriott on Apr 12, 2023
Our apologies!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Courtyard by Marriott on Apr 12, 2023
Thank you

10/10 Excellent

Mike

Stayed 1 night in Mar 2023
Response from Courtyard by Marriott on Apr 12, 2023
Thank you

2/10 Terrible

Chris

Stayed 1 night in Apr 2023
Response from Courtyard by Marriott on May 2, 2023
Thank you

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful I loved the outside sitting area, my room was absolutely to die for an had plenty of everything. I will most definitely be booking again
Response from Courtyard by Marriott on Apr 10, 2023
Thank you,