Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Best in town

Posted Aug 14, 2016
Pros: Clean
Cons: Nothing
Location: Easy to get to
Staff was very polite and helpful. They went out of their way to help my family during a stressful time.
Comment from Hotel Management
Aug 17, 2016 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler from Arkansas

Good location...great hotel

Posted Aug 13, 2016
Everything was top notch....super nice.. looks brand new..... friendly staff.....only improvement needed is the breakfast
Comment from Hotel Management
Aug 18, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
by A verified traveler from Illinois

A great buy

Posted Aug 12, 2016
Pros: Safe and clean. Close to my plans for the area.
Location: Close to Crystal Bridges Museum and the Children's Museum.
A great buy that was very clean and safe. Staff exceptionally helpful. Location convenient to Crystal Bridges Museum.
Comment from Hotel Management
Aug 18, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2 out of 5
by A verified traveler from Mtl

Business Stay

Posted Aug 12, 2016
Pros: The staff were pleasant
Cons: everything
Location: very good location
Rooms are extremely small, had a weird small. There was no soap, the shampoo was open and half used. Bedding was dirty, and television did not work. Staff was friendly, however there are certainly better hotels than this one. A good location.
Comment from Hotel Management
Aug 17, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler from SC

Very good low price hotel

Posted Jun 30, 2016
My first stay at his hotel but it won't be my last. Good place to land on a business trip to Bentonville. Breakfast is basic but there is a Starbucks in the parking lot if you want more. Excellent, friendly staff.
Comment from Hotel Management
by GM, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We appreciate the feedback and look forward to seeing you again when in the area!
4 out of 5
by A verified traveler

Posted Jun 24, 2016
It was a good overall experience. Critiques: Breakfast was good, though not a hot breakfast...toast, cereal, yogurt, fruit, etc. Workers were painting rooms in my hallway and had tarps down everywhere...even at night when they weren't working. It looked tacky.
Comment from Hotel Management
Jun 24, 2016 by GM, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We would like to apologize for the inconvenience as we are completing bathroom renovations and painting at the same time. We finished our work today and hope to show you our new and improved hotel in the near future!
5 out of 5
by Debbie from Illinois

Wally world.

Posted May 29, 2016 on Hotels
It was brief but enjoyable. On a main street with way too much traffic, but otherwise very nice.too much Walmart.
Comment from Hotel Management
by guest services manager, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We are delighted your stay was comfortable and the staff provided great hospitality during your visit. We hope to see you again when in the area!
5 out of 5
by Jana

stay experience

Posted May 29, 2016 on Hotels
I arrived early and was able to get my room. Also, I was able to get a fridge. I had 3 nights their and needed that! Perfect! As for the coffee in lobby being 24 hrs I never had to make mine which was nice. As for the staff, any time I had a question I was always treated with great response. As for leaving I also requested if I could have a later check out due to a later flight. Again, not a problem! It was a great stay for the cost! I'll stay again!
Comment from Hotel Management
by guest services manager, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We are delighted your stay was comfortable and the staff provided great hospitality during your visit. We hope to see you again when in the area!
2 out of 5
by Terrie from Joplin

Asleep at the desk

Posted May 27, 2016 on Hotels
Asked for a wake up call for 4am. Thankfully I set my phone as well- and heard it- as the wake-up call never came. Checked out at 430 and snapped a photo of front desk clerk sleeping and that was after several attempts at getting her attention. I rang the bell and she sprang into action with "I'm sorry I'm right here- just getting some paperwork done" as she came from behind the half-wall.
Comment from Hotel Management
by guest services manager, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We apologize for not meeting your expectations and every effort will be made to rectify this matter at once. We hope to see you again when in the area.
3 out of 5
by A verified traveler

Adequate, convenient hotel

Posted May 26, 2016 on Hotels
The room was comfortable. Good size. Bathroom was large, facilities clean. Missed having counter in the bathroom. Had a hard time sleeping on their lumpy pillows.The breakfast was adequate, but would skip the rubbery boiled eggs. AC worked well but was loud and cycled on and off making it hard to fall asleep. Only a 10 minute drive to Crystal Bridges and next to several restaurants.
Comment from Hotel Management
by guest services manager, Hotel Management
Thank you for taking time to review Microtel Inn & Suites Bentonville. We apologize for not meeting your expectations and every effort will be made to rectify this matter at once. We hope to see you again when in the area.